Grievance Administration – An Overview

The Grievance Administration component allows the grievance administrator to record and respond to a grievance on behalf of an employee, and resolve the grievance. The grievance administrator also records any legal action taken to resolve the grievance. Apart from this, the grievance administrator records the expected or incurred cost for resolving the grievance. A typical instance of expected costs could be the legal and settlement fee.

Recording the grievance: Whenever an employee encounters any difficulty that needs to be resolved, he requests the grievance administrator to record the grievance. The grievance administrator selects the employee for whom the grievance is to be recorded, and records the grievance. The grievance is also forwarded to the employees who can handle the grievance. When the grievance is submitted, the system sends e-mails to

•  The employee who logged the grievance

•  The list of employees to whom the grievance is forwarded

•  The grievance administrator.

Responding to the grievance:  The grievance administrator can record the responses for the grievance, on behalf of those employees to whom the grievance was forwarded. To do this, the grievance administrator selects the grievance for which the response must be recorded, and then records the response.

When the response is submitted, it will also be updated in the “Record Grievance” page, along with the date of response. The system sends e-mails to

4      The employee who logged the grievance

4      The grievance administrator.

Resolving the grievance: The grievance administrator selects the grievance, enters the resolution details and sets the grievance status. 

Recording perceived cost details: The grievance administrator can select the grievance and record the perceived cost details.  The perceived cost refers to the monetary expenses that are expected to be incurred or actually incurred in resolving the grievance.

Recording legal action details: The grievance administrator can select the grievance, and record the legal action to resolve the problem.

Viewing grievance summary: The grievance administrator can view the grievance summary at any time. The summary lists all the employees who have responded to the grievance, the response, and the date of response. Grievance Summary can be viewed for closed grievance records also.

Getting familiar with the activities inside  

6      Hyperlinked topics below

Set Grievance Status

The grievance administrator could set the grievance status in the “Record Resolution Details” activity. It could be one of the following

•       “Open“. The administrator can keep the grievance in the “open” status until the grievance is resolved.  All the other grievance activities like recording legal action details can be performed in this status.

•       “Closed”.  The administrator can close the grievance when the grievance is resolved or can close the grievance at a later point of time. A closed grievance  cannot be reopened but it can be viewed.