Record Response Details- A summary of the activity

Through this activity, the grievance administrator can record the responses for the grievance, on behalf of those employees to whom the grievance was forwarded. 

Employee receives message notification on the grievance through e-mail: When the “Record Grievance “ activity is completed, the employees receive the message notification on the grievance  through e-mail.

Selecting the grievance: In this activity, you are to first select the grievance for which a response must be recorded.

Recording the response: After selecting it, you can enter the response as free text and the date of the response. You are to submit this information.

For example, the grievance of the employee could be that he is not able to access the Internet facility in the organization. The response could be that he is a trainee, and therefore should not be given access to the Internet. The system updates the response details in the “Record Grievance” page.

Current status: The current status could be any one of the following:

•  “Submitted”. This indicates that the grievance has been submitted.

•  “Responded”.  This indicates that the grievance has been responded

•  “Resolved”. This indicates that the grievance has been resolved.

Once the grievance is closed, the current status will not have the aforesaid status.

Grievance status: The grievance administrator could set the grievance status in the “Record  Resolution Details” activity. It could be one of the following

• “Open“: The administrator can keep the grievance in the “open” status until the grievance is resolved.  All the grievance activities can be performed in this status.

•  “Closed”.  The administrator can close the grievance when the grievance is resolved or can close the grievance at a later point of time. A closed grievance  cannot be reopened but it can be viewed.

Note: The “Current Status” field can show “submitted”, “responded” or “resolved”, only if the grievance status is “open”.

Viewing the grievance summary: You can view the summary of the selected grievance. The summary displays exhaustive details about the grievance, such as follows:

•  The employee code and assignment details of the employee who recorded the grievance

•  The response date and response of each employee to whom the grievance was forwarded

•  The details of the legal suit, if a suit was filed

•  The details of the resolution

•  The current status of the grievance

•  The grievance details

Getting familiar with the pages inside  

6      Hyperlinked topics below 

Prerequisites  

“Record Grievance” activity must be completed

What you can do in this activity  

Selecting grievance to record response details

Recording response details

Viewing grievance summary