Record Resolution Details – A summary of the activity
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Through this activity, the grievance administrator can record the details of the resolution for the grievance. The resolution refers to the course of action to be taken or has been taken, to solve the grievance.
Administrator receives grievance through e-mail: When the “Record Grievance“ activity is completed, the administrator receives a notification message on the grievance of the employee through e-mail. Similarly, when the “Record Response Details” activity is completed, the administrator receives a notification message through mail with the details of the employee who responded to the grievance. The grievance administrator can now resolve the grievance.
Selecting the grievance: In this activity, you are to first select the grievance for which the resolution must be recorded.
Recording the resolution: After selecting it, you can enter the resolution details as free text and set the. grievance status. You are to submit this information.
Before recording the resolution, you can view the grievance summary. This summary lists the responses of those employees who have responded to the grievance. After viewing these responses, you can resolve the grievance considering the responses given by the employees. Even if responses are not provided, you can resolve a grievance and provide response details. For example, the grievance of the employee could be that he is not able to access the Internet facility in the organization. The employees to whom the grievance was forwarded will receive the e-mails with the grievance information. Some of the employees will respond by stating that access to the Internet cannot be granted, while others may respond by granting access to the Internet facility. The administrator could decide, based on the company policy, and resolve the grievance. The grievance can be resolved by either granting or denying access to the Internet, and the grievance can be closed. This resolution will be entered as free text, in the “Record Resolution Details” page.
It is not mandatory that every grievance recorded must receive a response. The administrator can directly resolve the problem.
Grievance status: the grievance administrator could set the grievance status in this activity. It could be one of the following
“Open". The administrator can keep the grievance in the “open” status until the grievance is resolved. All the grievance activities can be performed in this status.
“Closed”. The administrator can close the grievance when the grievance is resolved or can close the grievance at a later point of time. A closed grievance cannot be reopened, but it can be viewed.
Deleting the resolution details: You can delete the resolution details if required. On deleting the resolution details for a grievance, the Current Status of the grievance rolls back to the previous status from “Resolved”.
Viewing the grievance summary: You can view the summary of the selected grievance. The summary displays exhaustive details about the grievance, such as follows:
The employee code and assignment details of the employee who recorded the grievance
The response date, and the response of each employee to whom the grievance was forwarded
The details of the legal suit, if a suit was filed
The details of the resolution
The current status of the grievance
The grievance details; additional details may be available for the grievance
Getting familiar with the pages inside
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Select Grievance to Record Resolution Details |
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Record Resolution Details |
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View Grievance Summary |
6 Hyperlinked topics below
Record Grievance activity must be completed
What you can do in this activity
Selecting grievance to record resolution details
Recording resolution details
Viewing grievance summary