Viewing the Repair Order

This page allows you to view the details of the repair order. Tell me more

Select the “View RO” link in the “Select Repair Order” page. Alternatively, select the hyperlinked repair order number in the multiline of the same page.

The “View Repair Order” page appears.

The system displays the following field:

Date Format

The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Repair Order Info” group box:

Repair Order #	The repair order number for which the details are to be viewed.
Quote Generation Basis	The basis for quote generation basis for the repair order, which could be one of the following: Manual or Automatic.
Enter the following in the “Repair Order Info” group box:
Amendment #	Use the drop-down list box to select the amendment of the repair order of which you want to the details.

Select the “Get Details” link provided alongside to retrieve the amendment number from the “Amend Repair Order” activity.

The system displays the following in the “Repair Order Info” group box:

Repair Order Date	The date on which the repair order was raised.
RO Status	The status of repair order, which could be “Draft”, “Fresh”, “Cancelled”, “Released”, “Shipped”, “Acknowledged”, “Quoted”, “Confirmed”, “Authorized”, “Under Auth.”, “Amended” or “BER Closed”.
RO Type	The type of repair order, which could be “Normal” or “Exchange”.
Shipped ?	Indicates whether the parts (main core / spares) in the repair order are shipped to the repair shop.
Customer Approval Required?	Indicates whether approval of the customer, who owns the component / part set for repairs is required. The system displays one of the following values: YES, NO or NA.
Expense Type	The expense type of the repair order. The system displays one of the following values: Revenue or Capital.
CAPEX Proposal #	The identification number of the CAPEX proposal for the repair order.
Trade Comp. Restr.?	Indicates whether the repair order contains trade compliance references. The system displays the following values: No - If the Repair order is an export order but no trade restrictions are available. Yes – If the Repair order is an export order and the trade restrictions are available. i.e., Repair Order is available in "Pend. Trd. Comp. Data"/ "Pend. Exp. License"/ "Pend. Exp. Auth" tiles in Trade Compliance Hub. On click of the hyperlink, “Trade Compliance Reference” pop-up appears to view the details of Trade Compliance Data, License and Authorization Details for the Part # which is mentioned in the repair order. NA - If the Repair Order is not an export order.
Remarks	Additional information pertaining repair order creation.

The system displays the following in the “Repair Shop Details” group box:

Repair Shop #	The repair order number for which the details are to be viewed.
Repair Shop	The name of the shop where the repair is carried out.
Address	The address of the repair shop.
Contact Person	The person to be contacted in the repair shop.
Phone #	The telephone number of the repair shop.
Email	The electronic mail address of the repair shop.
Fax #	The fax number of the repair shop.
EDI Required?	Indicates whether the EDI capabilities in Repair Order are required or not.

The system displays the following in the “Repair Order Details” group box:

Priority	The priority of the repair order.
For Aircraft Reg #	The registration number of the aircraft.
Shop Job Type	The shop job type of the repair order, such as Component, Piece Part or Facility.
Exchange Type	The exchange type of the component.
Requested Repair Time	The time requested for repair which could be “Days”, “Weeks”or “Months”
Exchange Type	The exchange type of the component.
Repair Shop Shipping Date	The date on which the component is expected to be shipped.
Shipping Date Control	Indicates whether the component can be shipped more than 15 days prior to the date mentioned in the “Specified Shipping Date” field.
RO Category	The category of the repair order.
User Status	The user status of repair order.
Stocking Location	The stocking location of the component.
From Warehouse #	The number identifying the warehouse from where the component is taken for repair.
Return to Location	The location to which the component is to be returned after repair.
Return Warehouse #	The number identifying the warehouse where it is to be returned.
Core Return Option	The component to be returned after the repair is performed, which could be “P/N Change Allowed”, S/N Change Allowed”, “P/N and S/N Change”, “No Change Allowed”.
	P/N Change Allowed - indicates that the part number can be changed. This is possible in case of any modification job carried out on the component.
	S/N Change Allowed - indicates that the part serial number can be changed. This means that the supplier can exchange the existing part number.
	P/N and S/N Change Allowed - indicates that the part can be exchanged with another part even if it is being defined as alternate part to the current part. This means that the supplier can exchange the existing part number (alternate part) as that was shipped to him.
	No Change Allowed - indicates that no change is allowed on the returned component. This means that no modification to the part is allowed.
Spares	Indicates whether spares are “Shipped” or “Not Shipped” along with the component.
Buyer Group	The buyer group of the user that created the repair order.
Description	The textual description of the buyer group.
Matl Return Authority #	The authorization number given to the repair shop to use in case the component is declared as BER and is being returned.
Ref. Document Type	The type of reference document.
Ref. Document #	The number identifying the document.
Work Center #	The number identifying the work center.
Insp. WO?	Indicates whether a component work order should be generated, for inspection of the part received after repair.
Station	The station where the repair order is scheduled for execution.
Quote Generation Basis	The basis for the generation of quotation for a repair order, such a s Manual or Automatic.
Discrepancies Associated?	The system displays ‘Yes’ or ‘No’, depending on whether discrepancies are associated to the repair order.

The “Repair For & Expense Details” group box displays the following:

Repair For	Indicates whether you wish to create repair order for the login organization or a group company. Self: Indicates the repair order is intended for the login organization. Supplier: Indicates the repair order is intended for a supplier that is a group company.
Repair for Trading Partner #	The supplier # of the group company that owns the part to be dispatched to the repair shop.
Trading Partner Name	The supplier name of the group company that owns the part to be dispatched to the repair shop for repairs.
RO & Inv. Org.	The company code of the group company on whose behalf you intend to create the repair order.
Expense To	The finance book in the group company to which the finance entries related to the repair order must be posted.

The system displays the following in the “Customer Information” group box:

Customer #	The identification number of the customer who owns the component, for which the repair order was created. Click the data hyperlink to view the customer record.
Customer	The name of the customer.
Customer Order #	The identification number of the customer order.
Promised Delivery Date	The date of planned delivery of the part to the customer as specified in the customer order, on completion of repairs.
Customer Scope	The scope of the customer defined in the sale contract.
Customer Scope Notes	The customer scope notes defined in the sale contract.

Select the "Maint. Object & Work Scope Details” tab.

Select the “Part & Warranty Details” tab.

The system displays the following in the “Record Statistics” group box:

Created By	The name of the user, who created the repair order.
Created Date	The date on which the repair order was created.
Last Modified By	The name of the user, who last modified the repair order.
Last Modified Date	The date on which the repair order was last modified.
Authorized By	The name of the user, who authorized the repair order.
Authorized Date	The date on which the repair order was authorized.

To proceed, carry out the following

Select the “Maintain Repair Shop Correspondence” to record/update details of correspondence with the repair shop associated with the repair order.
Select the "View Quotes" link at the bottom of the page to view the quotation details.
Select “View Terms and conditions" the bottom of the page to view the terms and condition of the repair order.

Select “View Discrepancies” link at the bottom of the page to view the discrepancies reported.

Select “View Parameter Information” link at the bottom of the page to view the parameter details.
Select “View User Defined Details ” link at the bottom of the page to view the user defined details.
Select “View Acknowledgment” link at the bottom of the page to view the acknowledgment details of the repair order.
Select the "View RR List" link at the bottom of the page to select repair receipt for viewing.
Select the “View Issue List” link at the bottom of the page to view the issue details.
Select the “View Repair Cost History” link at the bottom of the page to view the history of repair cost.
Select the “View Warranty Claim” link to view the warranty claim initiated with the repair shop.
Select the “Upload Documents” link at the bottom of the page to upload the documents.
Select the “View Associated Doc. Attachments” link at the bottom of the page to view associated document attachments.
Select the “View Shipping Note” link at the bottom of the page to view the shipping note details.
Select the “View Advance Shipping Note Information” link at the bottom of the page to view the view the advance shipping note details.
Select the "View Invoice" link at the bottom of the page to view the invoice associated with the repair order.
Select the “Generate RO Report” link at the bottom of the page to generate the repair order report.
Select the "Attach Clause" link to attach clause to the repair order.
Select the “View Repair Instructions” link at the bottom of the page to view the Repair Instructions applicable for a Part-Serial/Lot.

Viewing the Repair Order – An overview

This page allows you to view the details of the repair order. You can view the repair order based on the amendment made. The system displays the latest amendment number in the “Amendment #” field. If a repair order is not amended, the amendment number displays “zero”.