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You can create a repair order in this activity . Tell me more
Select the “Create RO” link in the “Select Component” page. Alternatively, select the hyperlinked Component number in the multiline of the same page.
The “Create Repair Order” page appears.
Note: Ensure that a Repair Order does not already exist for a given Part # - Serial # combination in status other than Cancelled, Closed or BER Closed.
The system displays the following field:
Date Format |
The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default. |
The system displays the following in the “Repair Order Info” group box:
Repair Order # |
The number identifying the repair order. This number is automatically generated and displayed by the system at the time of creating the repair order. |
Enter the following in the “Repair Order Info” group box:
Numbering Type |
Use the drop-down list box to specify the numbering type for the repair order Mandatory. The numbering types are defined in the “Create Numbering Class” activity under the “Document Numbering Class” business component. All the numbering types set for the transaction type “Repair Order” are available for selection. By default, the system displays the default numbering type set for this transaction in the "Document Numbering Class" business component. Note: You must not select a numbering type that is mapped to a group company, if the repair order is being created for the login company. However, if you are creating the repair order for a group company and, if "Separate Numbering Type for Trading Partner Transactions" between the login company and the group company is ‘1’ in the Maintain Options for Partner Transactions activity of Organization Setup, the system automatically generates the repair order # on creation based on the numbering type set for the Repair Order transaction between these companies in the same activity. If "Separate Numbering Type for Trading Partner Transactions" is set as ‘0’, you can select the numbering type for generating repair order #. |
RO Type |
If the option “Buyer Control” for the Category “Repair Order” is set as “Required” in the “Set Options” activity of the Logistics Common Master, the system lists all the Repair Order Types mapped for the Login Users Primary Buyer Group. If the option “Buyer Control” for the Category “Repair Order” is set as “‘Not Required” in the “Set Options” activity of the Logistics Common Master, the system lists “Normal” or “Exchange” Mandatory. The system displays “Normal” as default. |
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The system displays the following:
Status |
The status of the repair order which could be: |
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Enter the following “Repair Order Info” group box:
Expense Type |
Use the drop-down list box to specify the expense type for the repair order. The system displays the following values: Revenue and Capital. Note: The expense type of the part (to be repaired) cannot be Capital, if a group company is the owner of the part. |
Note: 1) If you have selected Exchange in the RO Type field, the above list displays only ‘'Revenue”. If RO Type is Normal, the list displays both “Revenue” and “'Capital'. 2) The expense type of the part (to be repaired) cannot be Capital, if a group company is the owner of the part. |
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CAPEX Proposal # |
The identification number of the CAPEX proposal. Help facility available. |
Note: 1) If CIM exists with Repair Order and Asset Planning components and, the Expense Type is Capital, the CAPEX Proposal # becomes mandatory. 2) Ensure that the CAPEX Proposal you specify is active on the date of repair order creation. 3) Process Parameter dependency: If the process parameter ‘Allow Capex Proposal # from different Finance Book in Repair Order’ under Company Level, Fixed Asset Management and Asset Planning in the Set Finance Process Parameters activity of OU Parameter Setup is 0/No, the finance book of CAPEX Proposal # must be the same as the finance book of the aircraft from which the part was last removed. However, if the process parameter is 1/Yes, you can specify, CAPEX Proposal # with a finance book different from that of the aircraft. |
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Remarks |
Any additional comment pertaining to the creation of the repair order, (Alphanumeric, 255). |
Enter the following in the “Repair Shop Details” group box:
Repair Shop # |
The number identifying the shop where component must be repaired (Alphanumeric, 45). Mandatory. The repair shop must be Active and valid as defined in the Supplier component, if the repair order is being created for the login organization. Similarly, if the repair order is being created for a group company, the repair shop must be Active and valid in the group company. If the "Default Repair Agency in Repair Order" in the Set Options activity is set to "Yes", the system displays the preferred repair agency defined for the part/component/facility in the “Maintain Maintenance Information” page of Part Administration component. However, for a repair order with multiple piece parts, the repair agency is displayed only if the preferred repair agency is the same for all piece parts. This field is blank, if no preferred repair agency is defined for the part/component/facility in the “Maintain Maintenance Information” page. Help facility available. |
Address ID |
The address ID of the contact person for the supplier. Help facility available. On click of enter, if the entered Address ID is valid, the system defaults the Address, Contact Person, Phone #, Email and Fax corresponding to the Address ID defined in the “Edit Contact information” screen of the “Supplier” business component for the Corresponding Supplier -Contact Person combination. |
The system displays the following:
Repair Shop |
The name of the shop where the repair is carried out. |
Address |
The address of the repair shop. |
Enter the following in the “Repair Shop Details” group box:
Contact Person |
The person to be contacted in the repair shop (Alphanumeric, 80). This code must be already defined in the “Add Location Details” activity of the “Supplier” business component. If the "Default Repair Agency in Repair Order" in the Set Options activity is set to "Yes", the system does the following: By default, displays the contact person pertaining to the Address ID 1 defined for the repair agency. However, if more than one contact person is defined for the Address ID, the field displays the first contact person in the alphabetical order. This field is blank, if no contact person is defined for the repair agency. The system retrieves the Contact Person from the “Edit Contact Information” page of “Supplier” business component. Help facility available. |
The system displays the following:
Phone # |
The telephone number of the repair shop. |
The electronic mail identity of the repair shop. |
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Fax # |
The fax number of the repair shop. |
Enter the following in the “Repair Shop Details” group box:
EDI Required? |
Use the drop-down list box to specify whether the EDI capabilities in Repair Order are required or not. The system lists the following values: “Yes”, “No” and “Blank”. Note: If the set option “Receive RO” of category “EDI Capabilities-Repair Order” in the “Manage Additional Options” page of the “Supplier” business component is set as “0”, then the system displays the value “No”, by default. If the set option “Receive RO” of category “EDI Capabilities-Repair Order” in the “Manage Additional Options” page of the “Supplier” business component is set as “1”, then the system displays the value “Yes”, by default. |
Enter the following in the “Repair Order Details” group box:
Priority |
Use the drop-down list box to assign a priority to the repair order. The priority could be “Aircraft on Ground” (AOG) or any other as defined in the “Logistics Common Master” business component. The system lists the options from the “Maintain Priority Codes” activity of “Logistic Common Master” business component that are in “Active” status. The system sets this field to “AOG” by default. |
For Aircraft Regn # |
The registration number of the aircraft for which the repair order is raised (Alphanumeric, 30). Data entry in this field is mandatory, if the “Priority” is set to “AOG”. The aircraft registration number must be defined in the “Create Aircraft Information” activity of the “Aircraft” business component. Help facility available. |
Shop Job Type |
Use the drop-down list box to specify the shop job type for the repair order. The system displays the following values: "Component"," Piece Part" and "Facility". Note: While the "Piece Part Repair Order on a Component Part" parameter under the category Repair Order is '0' in the “Set Purchase Options” activity of the Logistics Common Master component, you cannot specify the shop job type of a repair order as “Piece Part”, if the repair order comprises a component. Conversely, you can create a repair order with shop job type as “Piece Part” though it comprises a component part, if Piece Part Repair Order on a Component Part" is set a s’1’ or set to blank. |
Requested Repair Time |
The time requested for repair (Integer). Use the drop-down list box to specify the duration requested for repair. The system lists “Days”, “Weeks” or “Months”. |
Currency |
Use the drop-down list box to specify the currency of the repair order. The system displays the currencies that have an Active status with a provision to convert to base currency. The list also includes the base currency. Note: If the repair order is being created for a group company, the currency must be the base currency of the group company or any other currency for which the exchange rate for conversion to base currency is available in the group company. |
Exchange Type |
Use the drop down list box to select exchange type of the component as “With Repair “ or “Flat”. The system leaves the field blank by default. |
Repair Shop Shipping Date |
The date of the shipment of the component (Date Format). Mandatory. Ensure that the specified shipping date is greater than or equal to the current date . |
Shipping Date Control |
Use the drop-down list box and set the field to “Yes”, to specify that the component must not be shipped 15 days prior to earlier than the “Specified Shipping Date”. Select “No” otherwise. The system leaves the field blank by default. |
RO Category |
Use the drop-down list box to specify the category to which the repair order belongs. Mandatory. The system lists the categories as defined in the “Create Common Category” activity of “Logistic Common Master” business component, which are in the “Active” status. The system leaves the field blank by default. Do not leave this field blank. |
User Status |
Use the drop-down list box to assign a user status for the repair order. The system lists the user-defined statuses as created in the “Create User Status” activity of the “Logistics Common Master” business component, which are in the “Active” status. The system leaves the field blank by default. |
The system displays the following: |
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Stocking Location |
The location where the component, that has to be repaired, is stocked. |
From Warehouse # |
The number identifying the warehouse from where the component is issued. |
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From Warehouse # |
The number identifying the warehouse from where the component is issued (Alphanumeric, 10). Mandatory. Help facility available. |
Return to Location |
Use the drop-down list box to modify the location to which the component should be returned after repair Mandatory. The system lists the Organization Units where the Goods Receipt business component is deployed. |
Return Warehouse # |
The code identifying the warehouse to which the goods must be returned after repair (Alphanumeric, 10). Mandatory. You can select a warehouse number that is in “Active” status and allows the Repair Receipt transaction as defined in the “Create Warehouse Information” activity of the “Storage Administration” business component. Ensure that the part type of the returned part is allowed by the selected warehouse. Help facility available. |
Core Return Option |
Indicates the type of change allowed on the returned component, after the repair is performed. The following options are available: |
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Note: You must select P/N & S/N Change Allowed, P/N Change Allowed or S/N Change Allowed, if you have selected Component or Piece Part in the Shop Job Type field and RO Type is selected as Exchange. Note: For RO Type “Normal” and Shop Job Type “Facility", the system provides you with only one option – “No Change Allowed”. |
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Spares |
Use the drop-down list box to specify whether spares are shipped along with the component or not. |
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The system sets this field to “Not Shipped” by default. |
Note: The “Spares” field cannot be set to “Shipped”, when the “RO Type” field is set to “Exchange” or if the repair order is being created for a group company.
The system displays the following:
Buyer Group |
The buyer group to which the user creating this document belongs. The system displays the primary buyer group mapped to the Login User with “Active” status and mapped to the Repair Order document, if the Buyer Control for the Category “Repair Order” is set as “Required” in the “Logistics Common Master” business component |
Description |
The textual description of the buyer group. |
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Ref. Document Type |
Use the drop-down list box to select the type of the reference document for which the repair order is raised. The system lists the options: A/C Maint. Exe. Ref. #, Shop Work Order" and "Others". The system leaves the field blank by default. |
Ref. Document # |
The number identifying the reference document. (Alphanumeric, 40). |
Note: This field can be entered only if the reference document type is selected. Note: If the reference document type is selected as “Work Order”, the reference document number specified should be a valid component work order number and in either “In Progress” or “Scheduled” status. |
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Work Center # |
The number identifying the work center. The system displays the primary work center defined for the reference document, if the reference document type is “Component Work Order”. |
The system displays the following.
Station |
The number identifying the station of the work center #. |
Enter the following:
Insp. WO? |
Use the drop-down list box, to specify if component work order should be generated for inspection of the parts received after repair. The system lists the following options:
Do not leave the field blank. |
Quote Generation Basis |
Use the drop-down list box to indicate the basis for generation of quotation for the repair order. By default, the drop-down list displays “Manual”, if you have set the Quote Generation Basis“ as “Manual’ in the “Set Options” activity. However, if you have set the Quote Generation Basis as "Automatic only for Contracted Parts” or “Automatic for all Parts”’ in the “Set Options” activity, this field offers two options: “Manual” and “Automatic” |
The system displays the following.
Discrepancies Associated? |
The system displays ‘Yes’ if the discrepancies are associated to the repair order, else the system displays ‘No’. |
Note; The quote generation basis you specify in this page overrides the quote generation basis you have set in the Set Options activity.
The “Repair For & Expense Details” group box displays the following:
Repair For |
Indicates whether you wish to create repair order for the login organization or a group company.
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Repair for Trading Partner # |
The supplier # of the group company that owns the part to be dispatched to the repair shop. However, this field displays no value, if the repair order is associated with the login organization. |
Trading Partner Name |
The supplier name of the group company that owns the part to be dispatched to the repair shop for repairs. However, this field displays no value, if the repair order is associated with the login organization. |
RO & Inv. Org. |
The company code of the group company on whose behalf you intend to create the repair order. However, the login organization code appears, if the repair order is associated with the login organization. |
Expense To |
The finance book in the group company to which the finance entries related to the repair order must be posted. However, this field displays no value, if the repair order is associated with the login organization. |
The system displays the following in the “Customer Information” group box:
Customer # |
The identification number of the customer who owns the component. Click the data hyperlink to view the customer record. |
Customer |
The name of the customer. |
Enter the following in the "Customer Information" group box:
Customer Order # |
The identification number of the customer order. Help facility available. |
Note: The above field is mandatory if the Ownership for the part is set to “Customer”. The system displays the following in the “Customer Information” group box: |
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Promised Delivery Date |
The date of planned delivery of the part to the customer as specified in the customer order, on completion of repairs. |
Customer Scope |
The scope of the customer defined in the sale contract. |
Customer Scope Notes |
The customer scope notes defined in the sale contract. |
Select the “Maint. Object & Work Scope Details” tab to specify maintenance object and workscope details.
Select the “Part & Warranty Details” tab to specify the part and warranty details.
Click the “Create RO” pushbutton to create the repair order along with the work scope entered in the multiline.
Note: If the Buyer Control for the Category “Repair Order” in the "Logistics Common Master" business component is set to “Required", You can create a repair order only under the following conditions,
1. The status of the buyer group must be “Active” and you must be a Primary buyer of the buyer group mapped to the Repair Order document mapped to the Repair Order document.
2. The date of creation of the repair order must be during the period when the primary buyer is mapped to the buyer group.
3. The Primary buyer group of the login user must be mapped to the part type and part category of the parts included in the repair order.
4. You must be a Primary buyer group mapped to atleast one document type pertaining to the Repair Order document.
Note: The system checks whether the warranty reference number matches with the repair shop number, before creating the repair order. If the warranty reference number does not match with the repair shop number, the system checks if the warranty reference document is created with reference to warranty agreement number. If the warranty reference has a warranty agreement, then the system checks if the repair shop is listed in the third party repair shops list.
The system sets all "Pending” discrepancies that are retrieved from the “Discrepancy Processing” business component and are included under the work scope of the current Repair Order, as "Under Resolution".
If the set option "Default Buyer Group in automatic Repair Orders based on Buyer Group-Document Attribute mapping" is set as ‘Required’ in the “Purchase Option Settings” activity of the “Logistics Common Master” business component, the system ensures that the Supplier # - Customer # - Order Class (Internal if there is no CO reference or CO with Exchange Order reference, External if there is a CO reference without Exchange Order) combination is mapped with the defaulted Buyer Group.
The system automatically sets the Quote Generation Basis of the repair order in one of the following ways,
Sets the Quote Generation Basis to “Manual”, if Quote Generation Basis is specified as “Manual” in the Set Options activity. This implies you must create the quotation for the repair order manually through the “Record Quotation” activity.
Sets the Quote Generation Basis to “Automatic”, if the Quote Generation Basis is specified as “Automatic only for Contracted Parts” in the Set Options activity and all the parts of the repair order are contracted parts. However, if any one of the parts is not under contract with the repair shop, this attribute is set to “Manual”.
Note: For parts to be contracted, the “Under Contract” attribute must be set to “Yes” and the Repair Cost must be specified for a valid repair process code or “All Other Services” in the “Map Parts to Services’ page of the Register Supplier or Edit Supplier activity of the Supplier component.
Sets the Quote Generation Basis to “Automatic”, if the Quote Generation Basis is specified as “Automatic for All Parts” in the Set Options activity and the cost for repair for all contracted parts is available in the Supplier component and the cost is specified for the non-contracted parts in the Maint. Object Details multiline. However, if the repair cost is not obtainable for any one of the parts, the Quote Generation Basis is set to “Manual”.
The system ensures that the Operational Status of the repair shop is not set as “Hold Repair” in the “Add Location Details” activity of “Supplier” business component.
The system updates the Work Status as “Initiated” in the “Facility Management” business component, if the Shop Job Type is set as “Facility” and the Facility Object # is available.
Note: If you do not have rights to manually assign work units to the component, you cannot create a repair order until the component maintenance planner has assigned work for the component.
On creation of repair order, the tasks with Prog. Item Type as 'Perpetual' and Schedule status as 'Active' from the component maintenance program will be automatically inserted into the repair order, if the process parameter “Automatic inheritance of perpetual tasks into Repair Order from Component Maintenance program” under the entity type Component Entry and the entity component is set as1 for “Always Required” in the Define Process Entities activity in Common Master. However, if the process parameter is set as 0 for Not Required, the Perpetual tasks will not be inducted into the repair order just as any other task unless specified in the “Maint. Object & Work Scope Details” tab.
To proceed, carry out the following
Select the "Edit User Defined Details"link at the bottom of the page to add user defined details.
Select the “Edit Discrepancies” link at the bottom of the page to view the discrepancies reported.
Select the “Edit Repair Order” link at the bottom of the page to modify the repair order.
Select the“Upload Documents” link at the bottom of the page to upload the documents.
Select the “Generate RO Report” link at the bottom of the page to generate the Repair Order Report.
Select the "Attach Clause" link to attach clause to the repair order.
Select the “View Repair Instructions” link at the bottom of the page to view the Repair Instructions applicable for a Part-Serial/Lot.
Select the “View Repair Cost History” link at the bottom of the page to view the history on repair cost.
Select the “View Part Repair Shop Mapping” link to see service parts repair shop mapping details for the repair shop.
Select the ‘View Parts Under Repair” link at the bottom of the page to know the total quantity of the specific piece part/facility/component in the repair process.
Select the “View Parameter Information” link at the bottom of the page to view parameter information.
Select the “View Warehouse Planning Parameter” link at the bottom of the page to know the storage and transit details of the warehouse, which receives parts after repair.
Select the “View Warranty Claim” link to view the warranty claim initiated with the repair shop.
Select the “View Associated Doc. Attachments” link at the bottom of the page to view associated document attachments.
Select the “View Warranty Ref. Documents” link at the bottom of the page to view the warranty reference documents.
Select the "View Parts Information to view the part details.
Creating a repair order – An overview
A repair order is a document that provides information on defects and the work to be performed on a component. The components are sent to repair shop when
· The facility required is not available in-house.
· There is a constraint in the capacity or quantities of a component.
· The repair shop can perform at a lower cost.
A repair order is raised under these circumstances. A separate repair order is raised for every component that is to be repaired. A repair order is raised only when the component maintenance planner approves that the component is declared as unserviceable.
A unique number identifies the repair order. The repair order number is generated by the system, based on the numbering type that you select in this page. The repair order could be of type “Normal” or “Exchange”.
You can assign a priority to the repair order and specify the aircraft for which the repair must be performed, requested repair time, shipping date, the location to which the component must be returned after repair, warehouse and the core return option. The core return option indicates the type of change allowed on the returned component, after the repair is performed. You can allow or disallow the modification of the part number and/or the serial number of the component.
Note: Prior to creating a repair order, you must ensure the existence of the numbers of the part that require repairs in the warehouse. You can accomplish this by using the “Inquire Warehouse Stock Balance” activity in the Stock Maintenance component.
Automatic Quote Generation: You can also automate the generation of quotation for the repair order in this activity for both, contracted as well as non-contracted parts. To enable the system to generate the quotation automatically for non-contracted parts, you must specify the repair cost in this activity.
Specify the numbering type for repair order
Create repair order of different types
Assign a priority to the repair order
Categorize the repair order and specify the requested repair time
Allow or disallow modification of part or serial number after repair
Specify whether spares are shipped or not
Specify whether the component is under warranty or not
Specify whether quotation for the repair order must be automatically generated or not
Specify the numbering type for repair order
You can specify the numbering type based on which the repair order number must be generated. The number is generated using a combination of the prefix, suffix, starting number and ending number.
Select the numbering type for the repair order, in the “Numbering Type” field.
On clicking the “Create RO” pushbutton, the system generates the repair order number based on the selected numbering type.
Create repair order of different types
You can create repair order of different types, based on the type of part that you need to repair.
Select “Exchange” in the “RO Type” field in the “Repair Order Info” group box, if you wish to exchange a component for the time being.
Select “Normal” in the “RO Type” field in the “Repair Order Info” group box, if you wish to service or repair the component.
Assign a priority to the repair order
You can prioritize the repair order that you created, as “AOG”
Set the “Priority” field to “AOG”, if the aircraft is grounded due to the repair.
Categorize the repair order and specify the requested repair time
You can associate a user-defined category to the repair order and specify the requested repair time.
Select the appropriate category in the “RO Category” field.
Select “Days”, “Weeks” or “Months” in the “Requested Repair Time” field.
Allow or disallow modification of part or serial number after repair
You can specify the type of change allowed on the returned component, after the repair is performed.
Select “P/N Change Allowed” in the “Core Return Option” field, if you wish to allow the modification of the part number.
Select “S/N Change Allowed” in the “Core Return Option” field, if you wish to exchange the existing part.
Select “P/N and S/N Change Allowed” in the “Core Return Option” field, if you wish to. exchange the existing part.
Select “No Change Allowed” in the “Core Return Option” field, no change is allowed on the component.
Specify whether spares are shipped or not
You can specify whether spares are shipped or not, along with the component.
Select “Shipped” in the “Spares” field, if tools or spares are shipped along with the component.
Select “Not Shipped” in the “Spares” field, if tools or spares are not shipped along with the component.
Specify whether the component is under warranty or not
You can specify whether the component is covered under warranty or not.
Set the “Under Warranty” field to “Yes”, when the component is covered by warranty.
Set the “Under Warranty” field to “No”, when the component is not covered by warranty.
Specify whether quotation for the repair order must be automatically generated or not
You can automate the generation of quotation for a repair order to “Automatic” or “Manual”.
Select “Automatic” or “Manual” in the Quote Generation Basis field in the “Create Repair Order” page.