Modifying a repair order

This page allows you to modify the selected repair order. Tell me more

Select the “Edit RO” link in the “Select Repair Order” page. Alternatively, select the hyperlinked repair order number in the multiline of the same page.

The “Edit Repair Order” page appears.

Note: Ensure that the document is in Draft, Fresh, Quoted, Amended, Shipped, Acknowledged, Released, or Returned status.

The system displays the following field:

Date Format

The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Repair Order Info” group box:

Repair Order #	The number identifying the repair order to be modified. Tell me more
Amendment #	The number identifying the amendment # of the repair order.
Repair Order Date	The date on which the repair order is raised.
Status	The status of the repair order which could be one of the following:
	Draft – when some more information is pending to be entered for the repair order. A repair order cannot be released for shipping in the “Draft” status.
	Fresh –when all the information pertaining to the repair order has been entered. The repair order can be released for shipping the component.
	Released – when the repair order has been released.
	Shipped – when the repair order has been shipped.
	Acknowledged – when the repair order has been acknowledged.
	Quoted – when the repair order has been quoted.

Enter the following:

RO Type	Use the drop-down list box to select the type of repair order, which could be “Normal” or “Exchange”. Mandatory.
	Exchange – Select this option when the component is to be exchanged.
	Normal – Select this option when the component is to be repaired and returned.

Enter the following:

Expense Type	Use the drop-down list box to specify the expense type for the repair order. The system displays the following values: Revenue and Capital.
Note: 1) If you have selected Exchange in the RO Type field, the above list displays only ‘'Revenue”. If RO Type is Normal, the list displays both “Revenue” and “'Capital'. 2)The expense type of the part (to be repaired) cannot be Capital, if a group company is the owner of the part.
CAPEX Proposal #	The identification number of the CAPEX proposal. Process Parameter dependency: If the process parameter ‘Allow Capex Proposal # from different Finance Book in Repair Order’ under Company Level, Fixed Asset Management and Asset Planning in the Set Finance Process Parameters activity of OU Parameter Setup is 0/No, the finance book of CAPEX Proposal # must be the same as the finance book of the aircraft from which the part was last removed. However, if the process parameter is 1/Yes, you can specify, CAPEX Proposal # with a finance book different from that of the aircraft.
Remarks	Any additional information pertaining to modifying a repair order (Alphanumeric, 255).

Enter the following in the “Repair Shop Details” group box:

Repair Shop #

The number identifying the outside vendor where the component must be repaired (Alphanumeric, 45). Mandatory.

The repair shop must be Active and valid as defined in the Supplier component, if the repair order is being created for the login organization. Similarly, if the repair shop is being created for a group company, the repair shop must be Active and valid in the group company.

Help facility available.

Note: The “Repair Shop #” cannot be modified when the Repair Receipt is in the “Received Status”.

The system displays the following:

Repair Shop

The name of the shop where the repair is carried out.

Enter the following in the “Repair Shop Details” group box:

Address ID

The address ID of the contact person for the supplier.

Help facility available.

On click of enter, if the entered Address ID is valid, the system defaults the Address, Contact Person, Phone #, Email and Fax corresponding to the Address ID defined in the “Edit Contact information” screen of the “Supplier” business component for the Corresponding Supplier -Contact Person combination.

The system displays the following:

Address

The address of the repair shop.

Enter the following “Repair Shop Details” group box :

Contact Person

The person to be contacted in the repair shop, (Alphanumeric, 80). The person code must be already defined or the specified repair shop in the “Add Location Details” activity of the “Supplier” business component.

Help facility available.

Note: The “Contact Person” cannot be modified when the Repair Receipt is in the “Received Status”.

The system displays the following:

Phone #	The telephone number of the repair shop.
Email	The electronic mail address of the repair shop.
Fax #	The fax number of the repair shop.

Enter the following “Repair Shop Details” group box :

EDI Required?

Use the drop-down list box to specify whether the EDI capabilities in Repair Order is required or not. The system lists the following values: “Yes”, “No” and “Blank”.

Note: If the set option “Receive RO” of category “EDI Capabilities-Repair Order” in the “Manage Additional Options” page of the “Supplier” business component is set as “0”, then the system displays the value “No”, by default.

If the set option “Receive RO” of category “EDI Capabilities-Repair Order” in the “Manage Additional Options” page of the “Supplier” business component is set as “1”, then the system displays the value “Yes”, by default.

Enter the following in the “Repair Order Details” group box:

Priority	Use the drop-down list box to modify the priority of the repair order. The system lists the values from the “Maintain Priority Codes” activity of “Logistic Common Master” business component, which are in “Active” status.
For Aircraft Reg #	The registration number of the aircraft for which the repair order is raised (Alphanumeric, 30). Data entry in this field is mandatory, if the “Priority” is set to “AOG”. The aircraft registration number must be defined in the “Create Aircraft Information” activity of the “Aircraft” business component. Help facility available.
Shop Job Type	Use the drop-down list box to specify the shop job type for the repair order. The system displays the following values: Component, Piece Part and Facility.
Note: 1) While the "Piece Part Repair Order on a Component Part" parameter under the category Repair Order is '0' in the “Set Purchase Options” activity of the Logistics Common Master component, you cannot specify the shop job type of a repair order as Piece Part, if the repair order comprises a component. Conversely, you can set shop job type as “Piece Part” even though the repair order comprises a component part, if Piece Part Repair Order on a Component Part" is set as ’1’ or set to blank. 2) The system does not allow you to change the shop job type, if it was previously set to “Component”. However, if it was defined as Piece Part or Facility, you can change the shop job type. And the available options are Piece Part and Facility only.
Exchange Type	Use the drop down list box to select exchange type of the component as “With Repair “ or “Flat”.
Requested Repair Time	The time requested for repair (Integer). Use the drop-down list box to modify the duration of repair. The system lists “Days”, “Weeks” or “Months”.
Currency	Use the drop-down list box to specify the currency of the repair order. The system displays the currencies that have an Active status with a provision to convert to base currency. The list also includes the base currency. If the repair shop is being created for a group company, the currency must be the base currency of the group company or any other currency for which the exchange rate for conversion to base currency is available in the group company.
Exchange Type	Use the drop down list box to select exchange type of the component as “With Repair “ or “Flat”.
Repair Shop Shipping Date	The date on which the component is expected to be shipped (Date Format) Mandatory. Ensure that this date is greater than or equal to the current date.
Shipping Date Control	Use the drop-down and set the field to “Yes”, to specify that the component must not be shipped 15 days prior to “Specified Shipping Date”. Select “No” otherwise.
RO Category	Use the drop-down list box to specify the category to which the repair order belongs. Mandatory. The system lists the categories as defined in the “Create Common Category” activity of “Logistic Common Master” business component, which are in the “Active” status. Do not leave this field blank.
User Status	Use the drop-down list box to assign a user status for the repair order. The system lists the user-defined statuses as created in the “Create User Status” activity of the “Logistics Common Master” business component, which are in the “Active” status.
The system displays the following:
Stocking Location	The location where the component, that has to be repaired, is stocked.
Enter the following in the “Repair Order Details” group box:
From Warehouse #	The number identifying the warehouse that issues the component Mandatory, Alphanumeric (10).
Note: The warehouse you specify in the above field is defined in the Storage Administration component that is mapped to the Goods Receipt business component. Additionally, the warehouse must have an Active status. Enter the following in the “Repair Order Details” group box:
Return to Location	Use the drop-down list box to modify the location to which the component should be returned after repair. Mandatory. The system lists the Organization Units where the Goods Receipt business component is deployed.
Return Warehouse #	The code identifying the return warehouse (Alphanumeric, 10). Mandatory. The code identifying the warehouse to which the goods must be returned after repair (Alphanumeric, 10), Mandatory. You can select a warehouse number that is in “Active” status and, allows the Repair Receipt transaction as defined in the “Create Warehouse Information” activity of the “Storage Administration” business component. Ensure that the part type of the returned part is allowed by the selected warehouse. Help facility available.
Core Return Option	Indicates the type of change allowed on the returned component, after the repair is performed. Mandatory. The following options are available, if the Shop Job Type is specified as “Component” or “Piece Part”.
	P/N Change Allowed – indicates that the part number can be changed.
	S/N Change Allowed – indicates that the part serial number can be with another part having the same part number.
	P/N and S/N Change Allowed – indicates that the part and serial number can be exchanged with another part even if it is defined as an alternate part to the current part .
	No Change Allowed – indicates that no change is allowed on the returned component.
Note: If the selected Shop Job Type is '”Component” or “Piece Part” and RO Type is “Exchange”, all the above-mentioned options are relevant except No change Allowed. For RO Type “Normal” and Shop Job Type “Facility”, the system provides you with only onethe option – “No Change Allowed”. When the Repair Receipt is in “Received” status, then the field “Core Return Option” is set to the below specified values based on the following combinations: When the Received part # is different from the RO Part # then the” Core Return Option” is either set as 'P/N Change Allowed' or 'P/N and S/N Change Allowed', When the Received serial # / lot # is different from the RO Serial # / lot # then the “Core Return Option” is either set as 'S/N Change Allowed' or 'P/N and S/N Change Allowed', When the Received part # and serial # / lot # is different from the RO part # and serial # / lot # then the “Core Return Option” is set as 'P/N and S/N Change Allowed', When the Received Part # - Serial / Lot # combination is same as the RO Part # - Serial / Lot # combination then the “Core Return Option” can be set to any value.
Spares	Use the drop-down list box to specify whether spares are shipped along with the component or not. Mandatory.
	Shipped – when the tools or spares are shipped along with the component, when the repair order is raised.
	Not Shipped – when the tools or spares are not shipped along with component, when the repair order is raised.
	This field cannot be set to “Shipped”, if “RO Type” is “Exchange” or if the repair order is being created for a group company.
Buyer Group	Use the drop down list box to select the buyer group for the repair order. If the option “Buyer Control” for the Category “Repair Order” is set as “Required” in the Logistics Common Master, the system lists all the Buyer Groups mapped to the Login user, with “Active” status and mapped to the Repair Order document. If the option “Buyer Control” for the Category “Repair Order” is set as “‘Not Required” in the Logistics Common Master, the system lists all buyer groups defined in the “Buyer Group” business component, mapped to the Repair Order document.

The system displays the following:

Description

The textual description of the buyer group.

Enter the following fields:

Ref. Document Type

Use the drop-down list box to select the type of the reference document for which the repair order is raised. The system lists these options: "A/c Maint. Exe. Ref #", "Shop Work order", "Customer Order" and ‘Other’ .

Ref. Document #

The number identifying the reference document. (Alphanumeric, 40).

Note: If the reference document type is selected as “Work Order”, then the reference document number specified must be a valid component work order number and in either “In progress” or “Scheduled” status.

Note: You cannot modify the above field if Hanger Work Order or Component Work order is selected in Ref. Doc. Type field.

Work Center #

The number identifying the work center.

The system displays the primary work center defined for the reference document entered, if the reference document type is “Component Work Order”.

The system displays the following:

Station

The number identifying the station of the work center #.

Enter the following fields:

Quote Generation Basis

Use the drop-down list box to indicate the basis for generation of quotation for the repair order. By default, the already defined value is displayed for the repair order. However, if you have set the Quote Generation Basis as “Automatic only for Contracted Parts” or “Automatic for all Parts” in the “Set Options” activity, this field offers options: “Manual” and “Automatic”.

Matl Return Authority #

The authorization number given to the repair shop, to return the component that has been declared BER, (Alphanumeric, 40). The operator gives the number to the repair shop. This field is mandatory when BER is set to “Yes” and “Salvage Action” is set as ”By Operator”.

Repair Classification

Use the drop-down list box to specify the repair classification that differentiates the tasks, which are over and above the contract (COA - Contract Over and Above), between the operator and the MRO.

The system lists all the ‘Active’ quick codes of type “Repair Classification” defined in the “Maintenance Task” business component

The system displays the following:

Discrepancies Associated?	The system displays ‘Yes’ or ‘No’, depending on whether discrepancies are associated to the repair order.
Move To	The place where the part is moved to after the repair is done. The systems displays either “Warehouse” or “Work Center” for a shop work order based repair order. For other repair orders this field is blank.

Note; The quote generation basis you specify in this page overrides the quote generation basis you have set in the Set Options activity.

The “Purchase For & Expense Details” group box displays the following:

Purchase For	Indicates whether if the repair order was created for the login organization or for a group company. Self: Indicates the repair order is intended for the login organization. Supplier: Indicates the repair order is intended for a supplier that is a group company.
Pur. for Trading Partner #	The supplier # of the group company that owns the part to be dispatched to the repair shop. However, this field displays no value, if the repair order is associated with the login organization.
Trading Partner Name	The supplier name of the group company that owns the part to be dispatched to the repair shop for repairs. However, this field displays no value, if the repair order is associated with the login organization.
RO & Inv. Org.	The company code of the group company on whose behalf you intend to create the repair order. However, the login organization code appears, if the repair order is associated with the login organization.
Expense To	The finance book in the group company to which the finance entries related to the repair order must be posted. However, this field displays no value, if the repair order is associated with the login organization.

The system displays the following in the “Customer Information” group box.

Customer #	The identification number of the customer of the repair order. Click the data hyperlink to view the customer record.
Customer	The name of the customer.
Enter the following in the “Customer Information” group box
Customer Order #	The identification number of the customer order. Help facility available.

Note: The above field is mandatory if the Ownership for the part is set to “Customer”.

The system displays the following in the “Customer Information” group box.

Promised Delivery Date	The date of planned delivery of the part to the customer as specified in the customer order, on completion of repairs.
Customer Scope	The scope of the customer defined in the sale contract.
Customer Scope Notes	The customer scope notes defined in the sale contract.

Select the “Maint. Object & Work Scope Details” tab to modify maintenance object and workscope details.
Select the “Part & Warranty Details” tab to modify the part and warranty details.
Enter the following in the “Reason for Cancellation” group box:

Reason

The textual description of the reason for cancellation (Alphanumeric, 255). Data entry in this field is mandatory, if you wish to cancel the repair order.

Note: If a reason is entered and the repair order is not cancelled, then the reason will be ignored.

Check the box in the “Select” column of the multiline, to select the work unit for deletion.
Click the Delete icon in the tool bar above the multiline, to delete the selected work unit.

Note: You can delete a work unit only when the “Work Unit Deletion” option is set as “Allowed” in the “Set Options” activity.

Cancelling repair order

Click the “Cancel RO” pushbutton to cancel the repair order. This pushbutton will be displayed only if the page is launched from the "Edit Repair Order" entry point screen.

The system changes the status of the repair order to “Canceled”.

Note: When the status of the repair order is changed from “Fresh” to “Canceled”, the workflow is enabled. Notification messages can be sent as per the settings you have defined in the "Workflow Management" business component.

The system carries out the following:

Sets the work units to “Pending” status in the “Component Maintenance Planning” business component if the repair order is cancelled.
Updates the Work Status as “Terminated” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”, (ii) the Facility Object # is available and (iii) the Schedule maintenance interval is defined i.e., the Interval (Days) is available and the calculated “Next Due Date” is greater than “Terminating Date”.
Updates the Work Status as “Pending” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”,(ii) the Facility Object # is available and (iii) the Schedule maintenance interval is defined i.e., Interval (Days) is available and the calculated “Next Due Date” is lesser than or equal to “Terminating Date”.
Updates the Work Status as “As Required” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”, (ii) the Facility Object # is available and (iii) the Schedule maintenance interval is not defined i.e., Interval (Days) is blank.
Updates the status of the customer order as “Approved”, if the canceled repair order is associated with a customer order.

Modifying repair order

Click the “Edit RO” pushbutton to update the details. Note that this pushbutton will be displayed only if the page is launched from the "Edit Repair Order" entry point page.

Status of the repair order

Sets the status of the repair order to “Fresh”, if you have recorded all the mandatory details for the repair order. Conversely, the status of the repair order is set to “Draft”, if the required information is not provided for the repair order.
However, for a repair order comprising components with shop job type as “Piece Part”, the system sets the repair order status as “Fresh” only if complete details of spares shipped, payment and shipment are provided for the repair order.
The status of Piece Part repair orders (comprising components) does not change after modification, if the status prior to modification was “Released", "Shipped", "Acknowledged" or "Quoted".

If the “Buyer Control” for the category “Repair Order” in the “Logistics Common Master” business component is set to “Required”, you can modify a repair order only under the following conditions:

The status of the buyer group must be “Active”, and you must be a primary or a secondary buyer of the buyer group mapped to the Repair Order document.
The date of creation of the repair order must be within the period when the login user has been mapped as a primary/secondary buyer is to the buyer group.
You must be a primary buyer group mapped to at least one Repair Order document.
The buyer group available in the document must be mapped to the part type and part category of the parts included in the repair order.

The system ensures the following:

If the shop job type of the RO is “Component”, the part type of the part in RO is “Component” as defined in the interacting Part Admin business component.
If the expense type of the RO is “Capital”, the expense type of the parts in RO is “Capital” as defined in the interacting Part Admin business component.
The non-stockable attribute of the part in RO is "No" as defined in the interacting Part Admin business component.
If the part is serial controlled, the part - serial combination is a valid combination.
If the part is lot controlled, the part - lot combination is a valid combination.
If the part is serial-lot controlled, the part - serial - lot combination is a valid combination.
If the control type of the part as defined in the interacting Part Admin business component is not serial controlled or serial-lot controlled, the serial # is not entered.
If the control type of the part as defined in the interacting Part Admin business component is not lot controlled or serial-lot controlled, the serial # is not entered.
If the control type of the part as defined in the interacting Part Admin business component is serial controlled, the serial # is entered.
If the control type of the part as defined in the interacting Part Admin business component is lot controlled, the lot # is entered.
If the control type of the part as defined in interacting Part Admin business component is serial-lot controlled, the serial # and lot # are entered.
If the set option "Default Buyer Group in automatic Repair Orders based on Buyer Group-Document Attribute mapping" is set as ‘Required’ in the “Purchase Option Settings” activity of the “Logistics Common Master” business component, the system ensures that the Supplier # - Customer # - Order Class (Internal if there is no CO reference or CO with Exchange Order reference, External if there is a CO reference without Exchange Order) combination is mapped with the defaulted Buyer Group.

Note: If the warranty reference number does not match with the repair shop number, the system checks if the warranty reference document is created with reference to warranty agreement number. If the warranty reference has a warranty agreement, the system checks whether the repair shop is listed in the third party repair shops list.

Note: The system sets the work units of the component on which repair order is created and the work units of the child components to “Allotted” status in the “Component Maintenance Planning” business component. The system also updates the reference document as “Repair Order” for the above work units in the “Component Maintenance Planning” business component.

The system sets all "Pending” discrepancies that are retrieved from the “Discrepancy Processing” business component and are included under the work scope of the current Repair Order, as "Under Resolution".

If the work units displayed by default refer to an engineering order, the system displays the corresponding EO number in the “Eng. Doc #” field.

The status of the repair order remains the same on editing, if the status is other than “Draft”. If the repair order status is “Released”, “Shipped”, “Acknowledged” or “Quoted”, the changes made to the “Repair Shop #”, “Contact Person” and “Remarks” fields will only be saved.

The system automatically sets the Quote Generation Basis of the repair order in one of the following ways,

Sets the Quote Generation Basis to “Manual”, if Quote Generation Basis is specified as “Manual” in the Set Options activity. This implies you must create the quotation for the repair order manually through the “Record Quotation” activity.
Sets the Quote Generation Basis to “Automatic”, if the Quote Generation Basis is specified as “Automatic only for Contracted Parts” in the Set Options activity and all the parts of the repair order are contracted parts. However, if any one of the parts is not under contract with the repair shop, this attribute is set to “Manual”.

Note: For parts to be contracted, the “Under Contract” attribute must be set to “Yes” and the Repair Cost must be specified for a valid repair process code or “All Other Services” in the “Map Parts to Services page of the Register Supplier or Edit Supplier activity of the Supplier component.

Sets the Quote Generation Basis to “Automatic”, if the Quote Generation Basis is specified as “Automatic for All Parts” in the Set Options activity and the cost for repair for all contracted parts is available in the Supplier component and the cost is specified for the non-contracted parts in the Maint. Object Details multiline. However, if the repair cost is not obtainable for any one of the parts, the Quote Generation Basis is set to “Manual”.

The system ensures that the Operational Status of the repair shop is not set as “Hold Repair” in the “Add Location Details” activity of “Supplier” business component.

The system updates the Work Status as “Terminated” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”, (ii) the Facility Object # is available and (iii) the Schedule maintenance interval is defined i.e., the Interval (Days) is available and the calculated “Next Due Date” is greater than “Terminating Date”.

The system updates the Work Status as “Pending” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”,(ii) the Facility Object # is available and (iii) the Schedule maintenance interval is defined i.e., Interval (Days) is available and the calculated “Next Due Date” is lesser than or equal to “Terminating Date”.

The system updates the Work Status as “As Required” in the “Facility Management” business component, if (i) the Shop Job Type is set as “Facility”, (ii) the Facility Object # is available and (iii) the Schedule maintenance interval is not defined i.e., Interval (Days) is blank.

Click the “Confirm RO” pushbutton to confirm the repair order. This button will be visible only if this screen is launched by either clicking on the “Confirm RO” link in the ‘Record Quotes’ screen or clicking on the “Amend RO” link in the ‘Amend Quotes’ screen.

The status of the repair order changes to “Confirmed” or “Authorized”, depending upon the setting in “Set Options” for Auto. Authorization. If the repair order is in “Confirmed” status, further modifications will not be permitted. The modifications can be done only in the “Amend Repair Order” activity. The repair order is ready for authorization.

Note: The system allows you to amend the repair order only within the duration specified in the “Price Held Firm Time” field following the Quotation Date. For example, with a Quotation Date of April 5th 2008 and a Price Held Firm Time of four days, the date on which you amend the repair order must lie between April 5th and April 9th 2008.

Note: This action is workflow-enabled. You can configure further processing of this document in the "Workflow Management" business component.

After the repair order is confirmed, the system carries out the following:

Sets the status of the newly added discrepancies as “Under Resolution” in the “Discrepancy Processing” business component.
Updates the status as "No Fault Found" in the “Discrepancy Processing” business component for all those discrepancies against which no fault was reported by the repair agency (that is, the discrepancies for which the “Discrepancy” drop-down list box is set to "No Fault Found").
If the “Ref Document Type” is either “Others” or Blank”, the repair order participating parameter consumption account will be fetched for finance postings.
If the “Ref Document Type” is “Component Work Order”, “Hangar Work Order” or “Tech Log”, the respective consumption accounts will be fetched for finance postings.
If the screen is launched from the “Amend Quotes” screen by clicking the ‘Amend RO” link, the system checks for the following when you confirm the repair order:
If the buyer control in the “Set Options” of the Common Logistics Master component is set to “Needed”, you can amend a repair order only if the date of creation of the repair order is within the period when the primary buyer is mapped to the buyer group. This action is workflow-enabled. You can configure further processing of this document in the "Workflow Management" business component.
You can amend the repair order only within the duration specified in the “Price Held Firm Time” field following the Quotation Date. For example, with a Quotation Date of April 5th and a Price Held Firm Time of four days, the date on which you amend the repair order must lie between April 5th and April 9th.

CME balance write off

The system on successful confirmation of the repair order, writes off the CME balance for the to-be-repaired part under the following conditions:

The status of the repair order is ‘Authorized’
The part is a component
The expense type of the part is ‘Capital’
The work unit to be executed on the part through the repair order is an overhaul task

However, if the CME balance written off for any component in the past is not valid anymore, such CME balance write off will be reversed and the CME balance will be restored to its previous value.

The system displays the following in the “Record Statistics” group box:

Created By	The name of the user, who created the repair order.
Created Date	The date on which the repair order was created.
Last Modified By	The name of the user, who last modified the repair order.
Last Modified Date	The date on which the repair order was last modified.

To proceed, carry out the following

Select the “Edit Terms and Conditions” link at the bottom of the page to edit terms and conditions of the repair order.

Select the"Edit User Defined Details"link at the bottom to modify the user defined details.
Select the “Edit Discrepancies” link at the bottom to view the discrepancies reported.
Select the “Generate RO Report” link at the bottom of the page to generate the repair order.
Select the “Upload Documents” link at the bottom of the page to upload the documents.
Select the "Authorize RO" link at the bottom of the page to authorize the repair order details.
Select the "Maintain Repair Shop Correspondence" link at the bottom of the page to maintain the details of correspondence with a repair shop.
Select the "Attach Clause" link to attach clause to the repair order.
Select the “View Repair Instructions” link at the bottom of the page to view the Repair Instructions applicable for a Part-Serial/Lot.
Select the “View Repair Cost History” link at the bottom of the page to view the history of repair cost.
Select the “View Part Repair Shop Mapping” link to services and parts see repair shop mapping details for the repair shop.
Select the ‘View Parts Under Repair” link at the bottom of the page to know the total quantity of the specific piece part/facility/component in the repair process.

Select the “View Parameter Information” link at the bottom of the page to view parameter information.
Select the “View Warehouse Planning Parameter” link to know the storage and transit details of the warehouse, which receives parts after repair.
Select the “View Warranty Claim” link to view the warranty claim initiated with the Repair Shop. report.

Select the “View Associated Doc. Attachments” link at the bottom of the page to view associated document attachments.
Select the “View Warranty Ref. Documents” link at the bottom of the page to view the warranty reference documents.
Select the “View Part Supply Chain Performance” link at the bottom of the page to view the part supply chain performance details.
Select the “View Part Information” link at the bottom of the page to view the part details.
Select the “View Shipping Note” link at the bottom of the page to view the shipping note details.
Select the “View Advance Shipping Note Information” link at the bottom of the page to view the view the advance shipping note details.
Select the “View Customer Order” link at the bottom of the page to view the customer order details.

Modifying a repair order – An overview

This page allows you to modify the selected repair order. Only repair orders, which are in “Draft” or “Fresh” status, can be modified. You can modify repair shop details, repair order details and shipping details.

This page also allows you to cancel a repair order. Once the repair order is canceled, the status changes to “Canceled”.

What you can do in this page

Cancel repair order

Modify all the details of the repair order

Cancel repair order

You can cancel a repair order that is in “Draft” or “Fresh” status.

Click the “Cancel RO” pushbutton at the bottom of the page, to cancel the repair order.

The status of the repair order changes to “Cancelled”.

Modify all the details of the repair order

You can modify all the details pertaining to the repair order.

Edit the repair order, repair shop and part details in the “Repair Order Info”, “Repair Shop Details”, “Repair Shop Details” and “Part Details” group boxes.

Modify the work unit details in the “Work Scope” multiline.