Viewing customer order details

This page enables you to view customer order information. Tell me more.

Select the “View Customer Order” link in the “Select Customer Order” page. Alternatively you can select the hyperlinked customer order number in the multiline of the same page.

The “View Customer Order” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

Note: By default, the system retrieves the details of “Customer Order Details”, “Order Execution Details”, “Order Value Details”, “Order Supplementary Details” and “Other Details” for the “Customer Order #” and “Amendment #” combination

The system displays the following fields in the “Customer Order Details” group box:

Customer Order #

The number identifying the customer order for which the details are displayed

Enter the following:

Amendment #

The number identifying the amendment of the customer order.

The system displays the following fields:

Order Description	The textual description of the customer order Zoom facility available
Status	The status of the customer order, which could be “Fresh", "Confirmed", "Authorized", "Processed" or "Closed"
Customer #	The code of the customer for whom the customer order was created
Customer Name	The name of the customer
Delivery Area	The area to which the maintenance object must be shipped or delivered.
Engagement Mode	The system displays any one of the following options Regular Contract
Order Category	The category of the customer order
User Status	The user status of the customer order
Order Date	The date on which the customer order was created
Order Applicability	The maintenance object for which the customer order is applicable, which could be “Aircraft”, “Component” or “Engine”.
Currency	The currency in which the customer transacts
Order Type	The system displays any one of the following options Bid Prospect Regular Warranty Claim
Expected Receipt Date	The date on which the maintenance object will be received for service
Promised Delivery Date	The date on which the serviced maintenance object will be delivered to the customer
Priority	The Priority identifies the level of urgency with which an activity has to be executed. Example, “High”, “Low”, “Normal” etc;
Work Center Capability Check	The system displays any one of the following options “Required” “Not Required”
Amendment Comments	Any remarks or additional information on the amendment as specified in the “Amend Customer Order” page

To proceed carry out the following:

Click on the “Order Execution Details” tab to view the order execution details.
Click on the “Object Details” tab to view the object details.
Click on the “Work Unit Details” tab to view the work unit details.

The system displays the following fields in the “Order Value Details” group box:

Total Value	The total value of the customer order. The system calculates the total value based on the following formula: Total Value = Basic Value + Misc. Cost +Tax + Charges – Discount.
Price Held Firm Time	The time frame for which the customer order is valid
Total Basic Value Original/Addn.	The basic value of the customer order. The system calculates the basic value based on the following formula: Total Basic Value Original/Addn. = Total Resource Price + Total Material Price.
Misc. Cost	The miscellaneous cost incurred on the customer order
Tax	The tax that is applicable for customer order
Charges	The charges levied on customer order
Discount	The discount given on customer order
Remarks	Any remark pertaining to the customer order value Zoom facility available

The system displays the following field in the “Document Attachment Details” group box:

File Name

The file name of the document that is attached to the customer order details

Help and Zoom facility available

Click the “View File” link provided alongside to view the file details.

To proceed carry out the following:

Select the “View Terms & Conditions” link at the bottom of the page to view terms and conditions for the customer order.

Select the “View Certificate Details” link at the bottom of the page to view certificate information for the customer order.
Select the “View Parts Supplied by Customer” link at the bottom of the page to view details of parts supplied by the customer.
Select the “View Address Details” link at the bottom of the page to view the address details for the customer order.
Select the “View Estimates” link at the bottom of the page to view the workscope information for a customer order line number.
Select the “View Pack Slip” link at the bottom of the page to view the pack slip details.
Select the “View TCD Details” link at the bottom of the page to view taxes, charges and discount details for the customer order.
Select the “View Invoice” link at the bottom of the page to view the invoice details..
Select the “View Invoice Breakups” link at the bottom of the page to view the invoice breakup details.
Select the “View Quality Audit” link at the bottom of the page to view the details of quality audit carried out on the customer order.
Select the “View Correspondence Details” link at the bottom of the page to view the correspondence details that are added to the customer order from the execution centers.
Select the “View Additional Work Scope” link at the bottom of the page to view additional work scope for the customer order.
Select the “View CO Cost History” link at the bottom of the page to know comprehensive details of cost pertinent to the customer order.
Select the “View Consolidated Resource Requirements” link at the bottom of the page to view consolidated resource requirements for the customer order.
Select the “View Consolidated Materials Requirements” link at the bottom of the page to view consolidated material requirements for the customer order.
Select the “Review Work Execution” link at the bottom of the page to review the work execution details of the customer order.

Viewing customer order details - An overview

This page allows you to view the customer order details. The system displays:

General information such as order category, user status, order date, order applicability, currency, expected receipt date and promised delivery date
Order status details
Reference document information
Pricing details
Work unit details
Order value details
Maintenance location details
Other details such as spares supplier, approval of additional work scope, receiving location and warehouse, shipping location and general information