View Correspondence Details

Select the “View Correspondence Details” link at the bottom of the “View Customer Order” page.

The “View Customer Correspondence” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Organization Unit" business component by default.

The system displays the following fields in the “Customer Order Details” group box:

Customer Order #	The number identifying the customer order for which the details are displayed.
Amendment #	The number identifying the amendment of the customer order.

Note: The system lists the amendment numbers applicable to the customer order number. If the document has not been amended, the system displays the amendment number with the value zero.

Customer Order Desc.	The textual description of the customer order.
Status	The status of the customer order, which could be “Fresh", "Confirmed", "Authorized", "Processed" or "Closed".
Order Applicability	The applicability of the customer order that could be “Aircraft”, “Component”, “Engine” or “Others”.
Promised Delivery Date	The date on which the serviced maintenance object will be delivered to the customer.
Priority	The priority of the customer, which could be “High”, “Normal” or “Low”.
Order Currency	The currency of the customer order.

The system displays the following fields in the “Customer Details” group box:

Customer #	The number identifying the customer for whom the correspondence details are to be recorded.
Customer Name	The name of the customer for whom the correspondence details are to be recorded.
Address	The address of the customer for whom the correspondence details are recorded.

Note: The system retrieves and displays the default address for the “Customer #” as defined in the “Customer Order” business component.

The system displays the following fields in the “Correspondence Details” multiline:

Date	The date on which the correspondence details are recorded.
Customer Remarks	Any additional remarks provided by the customer with respect to the customer order.
Operator Remarks	Any additional remarks provided by the operator with respect to the customer order.
Special Instructions	Any additional instructions pertaining to the customer order.
Contact Person	The name of the contact person.
Phone	The phone number of the contact person.
Correspondence Status	The status of the customer correspondence.
Correspondence Category	The category of the customer correspondence.
References	The references regarding the customer correspondence details.
Attended By	The name of the employee who attended the queries of the customer regarding the customer order.

The system displays the following in the “Record Statistics” group box:

Last Modified By	The name of the user, who last modified the document.
Last Modified Date	The date on which the document was last modified.