Viewing customer main information

This page allows you to view the main information of a customer. The system displays general information, address information, additional details, commercial information and address ID details of the customer.

Select the “View Customer Main Information” link at the bottom of the “Select Customer” page.

The “View Customer Record” page appears.

Date Format

The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following fields in the “Customer Details” group box:

Customer #	The code identifying the customer for which the details are displayed
Reference Status	The reference status of the customer, which could be one of the following: Under Creation – Indicates that the customer information is not complete Active – Indicates that the customer information is complete Inactive – Indicates that the customer is disabled from future reference
Customer Name	The name of the customer
Registration Date	The date on which the customer was registered.
Parent Customer Code	The code of the customer that is identified as the parent of the current customer code.
Supplier #	The supplier code if the customer is a supplier
SPEC 2000 Code	Manufacturer code, such as CAGE #, NSCM #, given by an external regulatory authority to a customer
SITA/ARINC	The SITA/ARINC code given to the customer
Operator #	The airline operator code of the customer
Multiple Operators	Indicates whether multiple operators are allowed for the given customer, which could be “Yes” or “No”.
User Name	The user name of the customer.
Engagement Type	The type of service provided to the customer. The system displays one of the following options: Full Maintenance – Indicates that full maintenance service would be provided on the aviation asset On Request – Indicates that the maintenance service would be provided based on customer’s requirements
Numbering Type	The numbering type the system uses for generating Customer #
Customer Category	The category under which the customer is grouped.
Prospect #	The unique ID identifying an unregistered customer.

The "Trade Regulatory Compliance” group box displays the following.

Last Reviewed Date	The date on which ITAR compliance by the customer was last reviewed.
Valid Till Date	The date after which the ITAR compliance by the customer expires.

The system displays the following fields in the “Address Information” group box:

Address Line1	The first line of the customer address
Address Line2	The second line of the customer address, if any
Address Line3	The third line of the customer address, if any
Address Line4	The fourth line of the customer address, if any
City	The name of the city
Zip Code	The zip code identifying the address area
State	The name of the state
County	The name of the county.
Province	The name of the province.
ISO Country #	The ISO code given to the country. Mandatory.
Station #	The code identifying the station in which the defined address is located.
Delivery Point	The location to where the goods are delivered
Carrier/Agency #	The carrier or agency for the address which is agreed with the customer for delivery
URL	The website address of the customer (Alphanumeric, 60).
Phone	The phone number of the customer
Mobile	The mobile number of the customer
Fax	The fax number of the customer
E-Mail	The e-mail ID of the customer
URL	The website address of the customer

The system displays the following fields in the “Additional Details” group box:

Nature Of Customer	The nature of the customer, which could be “Internal”, “External” or “Group Company”
BU	The organizational unit to which the customer belongs, if the nature of customer is internal or group company
Company Code	The company code which the customer is associated
Partner ID	A unique auto generated identification number representing the customer.
Auto Gen. CO against Intercompany RO	Indicates whether auto generation of customer order is required on the event of repair order generation by the customer.

The system displays the following boxes in the “Relationship Type” field:

Part Sale	Indicates that parts can be sold to the customer.
Service Sale	Indicates that services can be sold to the customer
Component Loan	Indicates that components can be loaned to the customer
Component Exchange	Indicates that components can be exchanged with the customer

The system displays the following fields in the “Commercial Information” group box:

Credit Checking At

The level at which the credit checking must be done. The system displays one of the following:

Customer – Indicates that the credit checking must be done at customer level
Up the Hierarchy – Indicates that the credit checking must be done at all parent customer nodes up the customer hierarchy
Total Hierarchy – Indicates that the credit checking must be done at all customer nodes in the hierarchy

Customer Account Group

The code identifying the account group with which the customer is associated

The system displays the following fields in the “Address ID Details” multiline:

Address ID	A unique number that identifies the address of the customer
Address Line 1	The first line of the customer address
Address Line 2	The second line of the customer address, if any
Address Line 3	The third line of the customer address, if any
Address Line 4	The fourth line of the customer address, if any
City	The name of the city
Zip Code	The zip code identifying the address area
State	The name of the state
County	The name of the county.
LC Applicable?	Indicates whether the Letter of Credit is applicable for the respective Address ID, which could be ‘Yes’ or ‘No’.
Province	The name of the province.
Station #	The code identifying the station in which the defined address is located.
Delivery Point	The location to where the goods are delivered.
Carrier/Agency #	The carrier or agency for the address which is agreed with the customer for delivery
ISO Country #	The ISO code given to the country. Mandatory.
Tax Region	The region (state code) for which the tax is applicable
Address Category	The user defined code to identify the category to which the address belongs
Phone	The phone number of the customer
E-Mail	The e-mail ID of the customer
Fax	The fax number of the customer
SPEC 2000 Code	Manufacturer code, such as CAGE #, NSCM #, given by an external regulatory authority to a customer
SITA/ARINC	The SITA/ARINC code given to the customer. This code identifies the customer when using the SITA/ARINC form of communication.
INCO Term	The terms of the freight charges acceptable between the customer and the service provider
INCO Place Air	The place or destination point associated with the specified INCO terms, if the mode of transport is air.
INCO Place Road	The place or destination point associated with the specified INCO terms, if the mode of transport is road.
INCO Place Rail	The place or destination point associated with the specified INCO terms, if the mode of transport is train.
INCO Place Ship	The place or destination point associated with the specified INCO terms, if the mode of transport is ship.
Delivery Area #	The code of the area to which the goods are delivered

The system displays the following details in the “Record Statistics” group box:

Created By	The login ID of the user who created the customer record
Created Date	The date on which the customer record was created
Last Modified By	The login ID of the user who last modified the customer record
Last Modified Date	The date on which the customer record was last modified
Source	The OU that is the source of the Customer # information.
Owner	The OU that is the owner of the Customer # information.

To proceed, carry out the following:

Select the “View Customer Modification Information” link at the bottom of the page to view the customer modification details.
Select the “View Status Log” link at the bottom of the page to view the customer status log details.
Select the “View Customer Aircraft Detail” link at the bottom of the page to view the customer aircraft details.
Select the “View Customer Component Detail” link at the bottom of the page to view the customer component details.
Select the “View Customer Part Master List” link at the bottom of the page to view the customer part master list details.
Select the “View Customer Task Master List” link at the bottom of the page to view the customer task master list details.
Select the “View Customer Tax & Charges Information” link at the bottom of the page to view the customer tax and charge details.
Select the "View Customer Additional information" link at the bottom of the page to view additional information on customer.
Select the “Maintain Entity Level Identification Ref.” link at the bottom of the page to record the supplier’s tax registration number at a tax region level.
Select the "Manage Customer Part Sale List" link at the bottom of the page to manage part sale list details,