Customer Order - An overview

Large execution facilities with specialized equipment and skilled labor makes aviation asset maintenance execution highly capital intensive. Outsourcing of maintenance services, especially those related to components, has become increasingly popular among airline operators. Outsourcing offers advantages of lower capital investments on maintenance facilities and increased operational efficiencies through leverage of the service provider’s core competencies. Airline operators typically enter into long-term contracts with maintenance service providers (referred to as MRO Operators) for outsourcing their maintenance requirements.

This business component addresses the need of creating a customer order by an MRO. An MRO receives an aviation object for performing maintenance service. The details of the maintainable object and the nature of service to be carried out are communicated to the internal maintenance departments through a customer order. Thus a customer order acts as one of the legal document as form of an agreement with the customer for the maintenance work to be carried out as per the requirements and terms & conditions.

In this component, you can define the general information of a customer order along with specific information such as terms and conditions, TCD details, customer address details and customer supplied part details. When an aircraft is under maintenance, some of its sub-components may also need to undergo service work. You can identify such components and furnish work scope information for them.

A customer order can be edited, confirmed, approved and amended. After approval it is processed into execution documents such as visit package, work scope and/or repair order based on the nature of service. The processing takes place in the “Customer Order Management” business component. The non-routines that are performed during the execution phase, can be approved based on predefined options.

This component also facilitates the revoking of a customer order before releasing visit package, work scope or repair order associated with it.

Getting familiar with the activities