Create Customer Order – A summary of the activity

In the aviation scenario, Maintenance, Repair and Overhaul processes (MRO) occupy a strategic position in ensuring reliability and safety of aviation assets. Airline operators seek service providers’ assistance in maintaining an accurate and reliable service history for both aircraft and parts. A service provider carries out airline maintenance operations such as C and D checks, repair and overhaul activities on rotables and components, line maintenance, ground support, fuelling and engine removal or installation and engineering support services. This activity allows you to create a customer order by an MRO, based on the purchase order or quotation raised for the service.

Customer Order

A customer order is a document that is created to communicate the details of service to be performed on an aviation asset. This customer order is dispatched to the internal maintenance department that will carry out the maintenance work. The customer order contains details such as work units, sub-component information, terms and conditions, customer supplied part details, taxes and charges, certification requirements, discrepancies, customer address details and maintenance object details.

Customer Order Process

You can estimate the resource and material requirements for the work scope that forms a part of the customer order. Once you have estimated the work scope, you can approve the customer order. If you wish to modify a customer order that is approved, you can do so using “Amend Customer Order” activity.

You can create a visit package, work scope or repair order for carrying out the maintenance work as advocated by the customer order. A visit package is usually created for carrying out on-wing maintenance work on an aircraft whereas work scope handles off-wing maintenance activity on a component. A repair order is created to send a defective component to an external repair shop.

Additional work scope can be attached to the customer order during the course of execution. In this case you can approve the additional work scope according to the options set in the “Set Options” activity.

You can also revoke the customer order. .

Customer Order Statuses

• Fresh – when the customer order is created

• Confirmed – when the customer order is confirmed

• Authorized – when the customer order is authorized.

• Amended – when the customer order is amended after approval

• Processed – when visit package, work scope and repair order are created against a customer order

• Canceled – when the customer order is canceled

• Revoked – when the customer order is revoked.

Getting familiar with the pages inside

What you can do in this activity

Create a customer order

Enter sub-component information

Enter terms and conditions details

Enter customer supplied part details

Enter TCD details

Identify certificate requirements

Estimate Work Scope

View Consolidated material and resource requirements

Enter address information

Associate discrepancies

Edit Object details

Create a customer order

You can create a customer order that contains the details of the maintenance service to be performed on the aviation object.

• Go to the “Create Customer Order” page to create a customer order

Enter sub-component information

You can identify the sub-components that must be serviced in the aviation object and specify the relevant work units for the sub-components.

• Go to the “Edit Sub-component Information” page to enter the sub-component details.

• Go to the “Edit Work Unit Information” page to enter work unit information for the sub-component.

• Go to the “Associate Discrepancies” page to associate discrepancies with the sub-component.

Enter terms and conditions details

You can specify the various terms and conditions (payment terms, agreement terms, delivery terms, etc.) to which the customer order is applicable.

• Go to the “Edit Terms & Conditions” page to enter terms and conditions for the customer order.

Enter customer supplied part details

You can enter the details of the parts supplied by the customer to support MRO operations.

• Go to the “Edit Part Supplied by Customer” page to enter the details of the parts supplied by the customer

Enter TCD details

You can enter the taxes and charges that are applicable for the customer order.

• Go to the “Edit TCD Details” page to enter TCD details for the customer order.

Identify certificate requirements

You can enter the certificate requirement details for the customer order.

• Go to the “Edit Certificate Details” page to enter certificate requirement details for the customer order.

Estimate Work Scope

You can estimate the work scope that is attached to the customer order.

• Go to the “Estimate Work Scope” page to estimate work scope details.

View Consolidated material and resource requirements

• Go to the “View Consolidated Material Requirements” page to view the consolidated material requirement details for the customer order.

• Go to the “View Consolidated Resource Requirements” page to view the consolidated resource requirement details for the customer order.

Enter address information

You can enter the ship to and bill to address  details of the customer for which the customer order is created.

• Go to the “Edit Address Details” page to enter the address information for the customer order.

Associate discrepancies

You can associate discrepancies with the work unit and sub-component combination or for the customer order.

• Go to the “Associate Discrepancies” page to associate discrepancies.

Edit Object details

You can update the technical records of the maintainable objects against which the customer order is created.

• Go to the “Update Technical Records” page to update technical  record details.

• Go to  the “Edit Aircraft Record” page to edit aircraft record.

• Go to the “Edit Component Record” page to edit component record.

• Go to the “Edit Parameter Information” page to edit parameter information for aircraft and sub-component.