Amend Customer Order – A summary of the activity

This activity allows you to amend the customer order details after authorization or processing. After authorizing the customer order, if you wish to modify some details, you can amend the order in this activity.

You can modify information including address details, sub-component information, TCD details, terms and conditions details and other details for the customer order. On amendment, the status of the customer order and amendment is reset to “Under Amendment”.

You can also perform the following tasks in this activity,

• Confirm customer order: You must confirm the customer order after amendment, for further processing. On confirmation, the status gets updated as “Confirmed”.

• Cancel amendment: You can cancel the most recent amendment of a customer order. The system sets the Status of the cancelled customer order and amendment to “Cancelled”. However, you can cancel an amendment only if the status is “Under Amendment”.

• Compute price: Estimate pricing details of the customer order.

Getting familiar with the pages inside

What you can do in this activity

Amend Customer Order

Amend Customer Order

You can select the customer order that is confirmed or processed and amend the details.

• Use the "Select Customer Order" page to select the customer order for amendment.

• Go to the "Amend Customer Order" page to amend the customer order details.