Selecting grievance to record resolution details
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Select the “Record Resolution Details” link from the left pane.
The “Select Grievance to Record Resolution Details” page appears.
Enter the following
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Grievance Administration Unit |
From the drop-down list box, select the grievance administration unit. |
The system displays the following
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Date Format |
The date format that is applicable to the login user. |
To select through Direct Entry
Use this method if you know the grievance number
Enter the grievance number, in the “Grievance No.” field.
Select the “Record Resolution Details” page.
The “Record Resolution” page appears.
To select through Search Criteria
In the search criteria group box, specify the search criteria based on which the system will fetch the records.
Enter the following search criteria values, in some or all of the following fields.
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Employment Unit |
From the drop-down list, select the employment unit for which you require to resolve the grievances. This refers to the organization unit that holds the Employment Information component. |
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Employee Code |
To retrieve the grievance of all employees whose employee codes contain specific characters, type in the character(s) in any combination with wild cards. Example. ECC1*, will search for those employee codes that start with ECC1. Other examples are *ECC1 and EC*C1. |
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Employee Name |
To retrieve the grievance records of all employees whose employee names contain specific characters, type in the character(s) of these employee names in any combination with wild cards. Example, Rob*, will search for those employee names that start with Rob. Other examples are *Rob and R*b*. |
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Assignment No. |
To retrieve the grievance records of all employees whose assignments contain a specific number, type in the digit(s) in any combination with wild cards. |
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Grievance No. |
To retrieve the grievance records of all employees with the specific grievance number, enter the grievance number or type in the digit(s) in any combination with wild cards. |
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Grievance Type |
From the drop-down list, select the grievance type, to retrieve the grievance records of all the employees holding this selected grievance type. For example the type of Grievance could be Union/Employee. |
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Current Status |
From the drop-down list, select any one of the following options, to retrieve the grievance records with this status.
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Submission Date |
Enter the date on which the grievance was submitted to retrieve the records of all the employees whose grievance has been submitted on this specific date. |
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Grievance Logged by |
To retrieve the grievances logged in by all employees whose employee names contain specific characters, type in the character(s) in any combination with wild cards. |
Select the “Search” pushbutton.
The multiline displays the following grievance details that satisfy your search criteria
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Employment Unit |
The employment unit to which the employee belongs |
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Employee Code |
The employee code of the employee |
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Employee Name |
The name of the employee |
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Assign. |
The assignment number of the employee. |
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Grievance No. |
The unique number of the grievance. |
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Grievance Type |
The type of grievance. For example the type of Grievance could be Union/Employee. |
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Current Status |
The current status could be any one of the following.
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Submission Date |
The date when the grievance was submitted. |
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Grievance Logged by |
The name of the person who logged in the grievance. |
Select the hyperlinked grievance number in the multiline.
Use this page to select the grievance.
To select through Direct Entry
To select through Search Criteria