Recording resolution details

Select “Record Resolution Details” hyperlink to record the grievances if you have chosen Direct entry mode, or
Select the hyperlinked grievance number in the multiline if you have chosen “Search criteria” mode of entry.

The “Record Resolution Details” page appears

The system displays the following from the previous page

Date Format	The date format that is applicable to the login user Tell me more
Grievance Administration Unit	The administration unit of the grievance Tell me more
Employment Unit	The employment unit to which the employee belongs
Employee	The name and employee code of the employee who recorded the grievance
Assignment No.	The assignment number of the employee.
Grievance No.	The unique number of the grievance, which was generated when the grievance was first recorded in the “Record Grievance” activity.
Grievance Type	The type of the grievance. For example the type of Grievance could be Union.
Submission Date	The date on which the grievance was submitted.
Responded Date	The date on which the grievance received a response
Current Status	The current status of the grievance could be any one of the following: “Submitted”. This indicates that the grievance has been submitted. "Responded”. This indicates that the grievance has been responded “Resolved”. This indicates that the grievance has been resolved.
Grievance Logged By	The employee name of the person who logged the grievance.
Grievance	The grievance of the employee.
View Attachment	The document attached while recording the grievance can be viewed.

To record the resolution to the grievance

Enter the following

Grievance Status

From the drop-down list, select any one of the following statuses for the grievance:

“Open“: The administrator can keep the grievance in open status until the grievance is resolved.
“Closed“: The administrator can close the grievance when the grievance is resolved or can close the grievance at a later point of time. A closed grievance cannot be reopened, but it can be viewed.

Resolution Details

The resolution details pertaining to the grievance, as free text

Attach Document

The resolution document to be attached. Click the icon beside the field to browse and select the file you want to attach.

Select the “Submit“ pushbutton, to submit the resolution details of the grievance. The current status of the grievance changes to “Resolved” when the resolution details are submitted.

When you submit the resolution details for the grievance, the system sends an e-mail to each employee who responded to the grievance, and to the employee who logged the grievance.

To delete the grievance

Select the “Delete“ pushbutton, to delete the resolution details of the grievance.

Page Objective

Use this page to record resolution details.

What you can do in this page

To record the resolution to the grievance

To delete the grievance