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In this tab page, you can record observations and discrepancies that are found during execution of tasks. Any observation made during the execution of task and the discrepancies reported by the mechanic against the task, can be recorded. Observations, generally do not have impact on the maintenance operations. But the discrepancies affect the maintenance operations, hence a corrective action need to the specified to resolve the discrepancies reported. You can perform the following using this tab:
You can record new observations and discrepancies in a shop work order.
You can update the observation and discrepancy details during execution of the task.
You can specify the corrective action to be taken to resolve the discrepancy.
You can specify the part disposition details.
You can specify the estimated / actual start date and end date for a discrepancy.
You can transfer discrepancies from one component to another, by specifying the part number and serial number details.
Select the “Report Findings” tab in the “Record Shop Execution Details” page.
A tree structure is displayed in the left pane, with “Shop Work Order” as the parent node, “SWO #” as the first-level node and the following second-level nodes:
Observation: Under this folder, the system displays all the observations recorded in the SWO #.
Discrepancy: Under this folder, discrepancies reported in the SWO # are displayed. The system displays the following values under this folder.
Under Resolution: Discrepancies available in “Under Resolution” status are displayed here.
Cancelled: Discrepancies available in “Cancelled” status are displayed here.
Closed: Discrepancies available in “Closed” status are displayed here.
Transferred: Discrepancies available in “Transferred” status, and transferred to a different component, are displayed here.
No Fault Found: Discrepancies available in “No Fault Found” status are displayed here.
Unprocessed Discrepancies: Under this folder, all the discrepancies that are reported on the Main Core Component, but are not available in the context shop work order are displayed. These discrepancies could have been reported on the Main Core Component through different screens like ‘Maintain Discrepancy Information’, ‘Journey Log’, ‘Occurrence Report’ etc.
The tree structure is as follows:
Tree Structure:
- Shop Work Order
- SWO #1
- Observation
<ATA #>:: <Desc>:: <Source Task #>
- Discrepancy
- Under Resolution
ATA # :: Log Item # :: Disc. Desc. :: Source Task
+ Closed
+ Transferred
+ No Fault Found
+ Cancelled
+ Unprocessed Discrepancies
- SWO #2
- SWO #3
The work order tree displays the context work order alone expanded till the leaf level. The other work orders, if applicable, are not expanded. Discrepancy nodes in the tree are displayed in different colors as given below:
The discrepancies that are available under 'Under Resolution' and 'Unprocessed Discrepancies' folders in are displayed in ‘Blue” color.
The discrepancies that are available under 'Closed', 'Transferred', 'No Fault Found' and 'Cancelled' folders are displayed in 'Dark green' color.
Tree Search:
You can perform various operations like expanding nodes in the tree, collapsing the nodes and other search operations, using various icons displayed in the left pane. These icons are explained in the table:
On launch of ‘Report Findings’ tab page from other tab pages
On launch of ‘Report Findings’ tab page from ‘Work Actual’ tab page, tree and context shop work order gets defaulted in ‘Report Findings’ tab page as given below:
In ‘Work Actual’ tab page, if only one SWO # is available in the multiline, then the SWO # gets defaulted as context shop work order in ‘Report Findings’ tab page.
In ‘Work Actual’ tab page, if multiple SWO #s are available in the multiline, then the SWO # available in selected row (if selected) gets defaulted as context shop work order. If a SWO # is not selected in ‘Work Actual’ multiline, then the first SWO # in the multiline gets defaulted as context shop work order.
On launch of ‘Report Findings’ tab page from tab pages other than ‘Work Actual’, the context shop work order available in the respective tab pages get defaulted as context shop work order in ‘Report Findings’ tab page.
On launch of ‘Report Findings’ tab page from any other tab page, the tree displays the same list of shop work orders that were available in the tree structure in the previously selected tab page.
On clicking “Go”
When a value e.g. “Part # / Serial” # is selected in the ‘Search On’ drop-down list box, and a part number and a serial number are entered in the editable boxes provided alongside, on invoking “Go”, the system performs the following:
The system refreshes the “Report Findings” tree and retrieves and displays all the shop work orders belonging to the entered part # / serial # combination in the tree.
On clicking the SWO # in the tree, the tree is expanded to display all the available observations and discrepancies in shop work order, as child nodes. The selected node is highlighted is the tree.
On clicking a node in the “Report Findings” tree:
When you select the “Observation” / “Discrepancy” node in tree, the system performs the following:
Retrieves and displays the details of the shop work order to which the selected observation / discrepancy belong, in the “Execution Details” and “Main Core Details” group boxes.
Enables the corresponding observation / discrepancy radio button.
Displays the observation / discrepancy details in the respective sections.
Execution details
In the right pane, the system displays the following in the “Execution Details” group box:
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SWO # |
The number identifying the shop work order for which the observation / discrepancy details are retrieved / recorded. If a context work order reference is available or if work order context is available with the selection of single task out of multiple tasks in the work order, the work order reference is displayed in this field. |
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Event ID # |
The event number identified for grouping the shop work order. |
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Primary Work Center |
The primary work center in which the shop work order is executed. |
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Status |
The status of the shop work order, which could be “Planned”, “In-Progress” or “Completed”. |
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Job Type |
The job type of the shop work order, which can be “Component”, “Piece Part”, “Facility”, “Engine”, “Make”, “Project” and “Miscellaneous”. |
Main Core details
The system displays the following in the “Main Core Details” group box:
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Part # |
The code identifying the Main Core Part of the context shop work order. |
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Serial # |
The serial number of the Main Core Component of the context shop work order. |
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Mfr. Part # |
The code identifying the Manufacturer Part # of the Main Core Part of the context shop work order. |
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Mfr # |
The code identifying the manufacturer of the Main Core Part. |
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Lot # |
The lot number of the Main Core Part. |
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Qty. |
The quantity of the Main Core Part. |
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Mfg. Serial # |
The serial number issued by the manufacturer of the Main Core Part. |
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Mfg. Lot # |
The lot number issued by the manufacturer of the Main Core Part. |
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Facility Object # |
The code identifying the facility object. A facility object refers to a facility that is already defined in the Work Center business component or a part that is already defined in the “Part Administration” business component. |
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Facility # |
The code identifying the facility. A facility is a tool or equipment used to execute maintenance jobs on aircraft and aircraft-related components. |
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Description |
The textual description of the facility. |
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Component # |
The code identifying the Main Core Component. |
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Multiple Cores? |
Indicates whether multiple parts are associated to the same work order. The system displays the options “Yes” or “No”. |
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Main Core Status |
The status of the main core component, which could be “Not Applicable”, “Pending Issue”, “Issued”, “Ext. Routed”, “Ext. Routed BER” or “Ext. Routed Exchange”. |
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Part Desc. |
The textual description of the main core part. |
Customer Order Details
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Source Cust. Order # / Rev # |
The code identifying the source customer order of the context shop work order and the revision number of the source customer order. |
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Customer # |
The code identifying the customer of the source customer order. Click the data hyperlink to view the customer record. |
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Exchange Order # |
The code identifying the exchange order applicable to the shop work order. |
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Final Movement |
The location where the main core must be returned after the entire work is completed. The system displays one of the following options concatenated with the location (i.e. Work Center # / Warehouse #) to which the main core is returned:
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Prom. Del. Date |
The promised delivery date in the customer order. Note: The promised delivery date will be considered as in the time zone of the work center and station set for the task. |
Part Disposition
Enter the following fields:
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Final Rep. Disp? |
Use the drop-down list box to specify the type of the repair work to be performed on the main core part/ component. The system lists all the ‘Active’ entities of Entity Type "Disposition Code" for which the process parameter 'Final Disposition?' is set as “Yes” in the “Define Process Entities” activity of the “Common Master” business component. The system does not allow you to modify the final repair disposition, if the shop work order is in “Completed” status. By default, the system leaves the field blank. |
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Disposition Remarks |
Any additional comments related to disposition. (Alphanumeric, 2000). |
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NFF? |
Use the drop-down list box to specify whether any fault is found during inspection of the part. The system lists the values “Yes” and “No”. Select “Yes”, if no fault is found. Select “No” if fault is found. By default, the system displays “No”. |
The system displays the following field:
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BER? |
Indicates whether the servicing of the component is beyond economic repair (BER) or not. The system displays “Yes” or “No”. |
Enter the following field:
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Findings Summary |
Any comments or summary of the findings/ observations/ discrepancies. (Alphanumeric, 2000). |
Report Findings
In the “Report Findings” section, select one of the following radio buttons:
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Observation |
Select this radio button to record the observation details. If you select this button, only the “Observation” group box is visible. The other sections in the “Report Findings” group become disabled. |
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Discrepancy |
Select this radio button to record the discrepancy details. If you select this button, the “Observation” group box is disabled and all the other discrepancy-related sections are visible. |
Enter the following fields:
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Reference Task # |
The code identifying the task against which the discrepancy / observation is reported. (Alphanumeric, 20). The task number entered here must be ‘Active’ as defined in the “Maintenance Task” business component, and must be in status “Planned”, “In-Progress” and “Completed”. Ensure that the task entered here belongs to the shop work order selected in the tree. If the work order has only a single task / discrepancy, system displays the task # / discrepancy # in the Reference Task #. Help facility available. |
Observation details
Note: On selecting the “Report Findings” tab, the ‘Observation’ section is visible (Default view), if the process parameter “Default Report Findings Details” is set as “Observation” in the “Set Process Parameters” page of the “Common Master” business component.
If the process parameter “Default Report Findings Details” is set as “Discrepancy”, on selecting the tab, the ‘Observation’ section is hidden and the following sections are visible: ‘Discrepancy’, ‘Details’, ‘Corrective Action’, ‘Sign-Off’, ‘Estimates’, ‘Actuals’, ‘Transfer Details’ and ‘Service Request’.
Enter the following fields in the “Observation” group box:
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Description |
The textual description of the observation recorded. (Alphanumeric, 2000). Mandatory. |
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Reported by |
The employee code of the user who reported the observation. (Alphanumeric, 20). The employee code entered here must be in 'Active' status in the “Employee Personal Information” business component. Help facility available. |
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Date & Time |
The date and time at which the observation is reported (Date & Time Format). This field must not be left blank, if the date and time is not specified in the header. The date and time entered must be earlier than or equal to the current date and time. Note: The date and time of observation will be considered as in the time zone of the work center and station set for the task. |
Discrepancy details
The system displays the following fields:
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Discrepancy # |
The code identifying the discrepancy reported on the main core part / component. |
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Record Status |
The current record status of the discrepancy is displayed here. The possible statuses are “Under Resolution”, “Closed”, “Transferred”, “No Fault Found” and “Cancelled”. |
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Sign-Off Status |
The sign-off status of the discrepancy, which could be “Not Required”, “Pending Mechanic”, “Pending Inspector”, “Pending Mechanic & Inspector” or “Signed-Off”. |
You can enter the following in this group box:
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Description |
The textual description of the discrepancy. (Alphanumeric, 2000). Mandatory. |
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Type |
Use the drop-down list box to select the type of discrepancy that has been reported on the main core part / component, The system lists the following values:
The system displays “MIREP”, by default. |
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ATA # |
The ATA chapter on which the discrepancy is reported (Alphanumeric, 16). Mandatory. The ATA chapter must have already been defined in the “Create ATA Chapter” activity of the “Aircraft” business component and the status of the ATA chapter must be “Active”. Help facility available. |
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Action |
Use the drop-down list box to specify the action taken against the discrepancy. The system lists the following values:
The system leaves the field blank, by default. This field must be left blank, while recording a new discrepancy. For discrepancies, the above values can be selected, only if the following statements are true:
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Reported by |
The employee code of the user who reported the discrepancy. (Alphanumeric, 40). Mandatory. The employee code entered here must be in “Active” status as defined in the “Employee Personal Information” business component. Help facility available. |
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Date & Time |
The date and time on which the discrepancy is reported (Date & Time Format). This field must not be left blank, if the date and time is not specified in the header. The date and time entered must be earlier than or equal to the current date and time. |
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Reference # |
The reference number of the discrepancy. (Alphanumeric, 20). Note: The date and time of the discrepancy will be considered as in the time zone of the work center and station set for the discrepancy task. |
Note: The system ensures that the values entered in ‘Description’, ‘Reported by’ and ‘Date & Time’ fields are not modified, once discrepancy is reported.
Corrective action details
In the “Report Findings” section, under the “Corrective Action” group box,
Click the “New” icon to record the new corrective action details.
Click the “
” icon to view the details of the previous corrective action.
Click the “
” icon to view the details of the next corrective action.
Enter the following fields:
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Corrective Action |
A description of the corrective action to be taken, to resolve the discrepancy (Alphanumeric, 2000). Ensure that at least one corrective action is available. Corrective action must be specified, if the ‘Action’ is set as “Closed”, “Part Change Closed” or “No Fault Found”. |
Select the “View AllCorrective Action History” link to view the correction action history
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Date & Time |
The date and time at which the corrective action was reported. (Date & Time Format). Mandatory. The date and time which is earlier than or equal to the current date and time, must be entered in this field, if a corrective action is entered and if the date and time is not specified in the header. |
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Reported by |
The employee code of the user who reported the corrective action. (Alphanumeric, 40). Mandatory. The employee code entered here must be in “Active” status as defined in the “Employee Personal Information” business component. This field must not be left blank, if the employee is not mapped to the login user. Help facility available. |
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Repair Task # |
The code identifying the task that needs to be executed to rectify the discrepancy. (Alphanumeric, 30). The task number entered here must be ‘Active’ as defined in the “Maintenance Task” business component. For the WBS Code mapped to the Task the parameter ‘Workscoping Element?’ must be set as “Yes”. Help facility available. |
Sing-off details
In the “Report Findings” section, enter the following fields under the “Sign-off” group box:
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Mechanic |
Check the box, to indicate that the task require mechanic sign-off. Enter the employee code of the mechanic in the editable field provided alongside to sign-off as mechanic. (Alphanumeric, 30). The employee code entered here must be in “Active” status and mapped with the resource group “Mechanic” for at least one skill in the “Employee Personal Information” business component. The mapping must be effective for the current date. An employee code must be specified for the mechanic, if the If the ‘Mechanic’ check box is checked. Mechanic check box must be in checked state, if ‘Inspector’ or ‘RII’ check box is in checked state and employee # is available in the corresponding editable box for sign-off. |
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Inspector |
Check the box, to indicate that the task require inspector sign-off. Enter the employee code of the inspector in the editable field provided alongside. (Alphanumeric, 30). The employee code entered here must be in “Active” status and mapped with the resource group “Inspector” for at least one skill in the “Employee Personal Information” business component. The mapping must be effective for the current date. An employee code must be specified for the inspector, if ‘Inspector’ check box is checked. Inspector check box must be in checked state, if ‘RII’ check box is in checked state and employee # is available in the corresponding editable box for sign-off. |
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RII |
Check the box, to indicate that the task require RII sign-off. Enter the code of the employee who performs RII sign-off in the editable field provided alongside. (Alphanumeric, 30). The employee code entered here must be “Active” status and mapped with the resource group “Inspector” for at least one skill in the “Employee Personal Information” business component. The mapping must be effective for the current date. |
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Addl Sign-Off |
The code identifying the employee who performs additional sign-off. (Alphanumeric, 255). |
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Remarks |
Any additional comments related to the sign-off of the task. (Alphanumeric, 2000) |
Different Employee Sign-Off permission check:
Ensure that the employee # available in the Mechanic / Inspector / RII editable field is same as the employee mapped to the login user, if the corresponding boxes are checked and if the process parameter “Allow sign-off entry by different employee?" is set as "No" for the Shop Work Order Type, in the “Set Process Parameter” page of the “Common Masters” business component.
Dual Sign-Off permission check:
The same employee # must not be not entered in more than one editable fields (i.e. Mechanic, inspector and RII fields), if the parameter “Permit Dual Sign-off by the employee?" is set as "No" for the Shop Work Type in the “Common Masters” business component.
Estimation details
In the “Report Findings” section, enter the following fields under the “Estimates” group box:
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Start |
The estimated start date and time for the execution of corrective action of the discrepancy. (Date & Time Format). Note: The start date and time will be considered as in the time zone of the work center and station set for the discrepancy task. |
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End |
The estimated end date and time for the execution of corrective action of the discrepancy. (Date & Time Format). Note: The end date and time will be considered as in the time zone of the work center and station set for the discrepancy task. |
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Est. Man Hrs. |
The man hours estimated to complete the corrective action of the discrepancy. A positive integer is entered here. |
Actual details
In the “Report Findings” section, enter the following fields under the “Actual” group box:
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Start |
The estimated start date and time for the execution of the corrective action of the discrepancy. (Date & Time Format). The date and time entered must be less than or equal to current date and time. The actual start date and time must be entered, if the 'Action' is set to any value, and 'Date & Time' in the header is not available or if it is available, but greater than current date & time. Note: The start date and time will be considered as in the time zone of the work center and station set for the discrepancy task. |
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End |
The estimated end date and time for the execution of the corrective action of the discrepancy. (Date & Time Format). The date and time entered here must be equal to or later than the “Start” date and time, and less than or equal to current date and time. Note: The start date and time will be considered as in the time zone of the work center and station set for the discrepancy task. |
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Man Hrs. |
The man hours estimated to complete the corrective action of against the discrepancy. A positive integer is entered here. |
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File Name |
The name of the file related to the execution of the corrective action. (Alphanumeric, 2000). Help facility available. |
Click the “View File” link to view the details of the attached file.
Transfer details
The “Transfer Details” will display the following fields for you to enter on selecting “Part Change Close” as the “Action”.
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Part # |
The code identifying the part to which the discrepancy has to be transferred. (Alphanumeric, 40). The part number if entered, must be a valid part with ‘Reference Status’ defined as “Active” in the “Part Administration” business component. The part number must be entered here if following conditions are satisfied:
Help facility available. |
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Serial # |
The serial number of the component to which the discrepancy has to be transferred. (Alphanumeric, 40). The serial number must be entered, if component number is not provided. The serial number entered must be valid for the part number entered and the part # - serial # combination must be in ‘Active’ as defined in the “Aircraft” business component. Help facility available. |
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Mfr. Part # |
The number assigned to the part, by the manufacturer of the part. (Alphanumeric, 40). The manufacturer part number if entered, must be a valid part with ‘Reference Status’ defined as “Active” in the “Part Administration” business component. The manufacturer part number must be entered here if following conditions are satisfied:
Help facility available. |
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Serial # |
The serial number of the component to which the discrepancy has to be transferred. (Alphanumeric, 40). The serial number must be entered if component number is not provided. The serial number entered must be valid for the part number that corresponds to the Manufacturer Part # - Manufacturer # combination, and this part # - serial # combination must be in ‘Active’ as defined in the “Aircraft” business component. Help facility available. |
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Comp # |
The code identifying the component to which the discrepancy has to be transferred. (Alphanumeric, 40). The component number entered must be in ‘Active’ status as defined in the “Aircraft” business component. The component number entered must be same as the component number that corresponds to the entered part # - serial # combination and available in the “Aircraft” business component. Help facility available. |
Service Request
The system displays the following fields in the “Service Request” section:
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Service Request Count |
The count of the engineering service requests (ESR) raised for the discrepancy is displayed here. This field is hyperlinked to view the ESR details. |
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Service Response Count |
The count of the engineering advice note (EAN) provided in response to the ESR, is displayed here. This field is hyperlinked to view the EAN details. |
Click the “Update Findings” pushbutton to update the observation and discrepancies.
The system performs the following on clicking the "Update Findings" pushbutton above:
Updates the record status of the discrepancy as “Under Resolution” if the “Action” is not specified.
On recording a new discrepancy,
if a “Corrective Action” is not specified for discrepancy in the “Corective Action” section, the system saves the discrepancy without any corrective action and displays the ‘Sign-off Status’ as “Not Required”.
if a “Corrective Action” is specified, the system saves the description along with “Reported by”, “Date & Time”, 'Repair Task#' (if provided) against that discrepancy, and copies the sign-off requirements, based on the value of process parameter “Default Sign-off requirement for Non-Routines” for a 'Shop Work Order' type in the “Common Master” business component.
Updates the Record Status of the discrepancy from “Under Resolution” to “Closed”, “Transferred”, “No Fault Found” and “Cancelled” when ‘Action’ is changed to “Closed”, “Part Change Closed”, “No Fault Found” and “Cancelled”, respectively.
The execution status of a task / shop work order can be changed from “Completed” to “In-Progress”, if the process parameter 'Allow re-opening of completed orders / tasks?' is set as “Allowed” for the individual SWO Types in the “Common Master” business component. This happens only if the following conditions are satisfied:
Internal work order:
Part # / Serial # change has not happened in the work order.
“Job Type’ of the Shop Work Order must be other than “Make”.
External work order:
Invoice is not raised against that work order #.
Part # / Serial # change has not happened in the work order.
“Job Type’ of the Shop Work Order must be other than “Make”.
If the discrepancy has a service request in “Fresh” or “Confirmed” status, the status of the discrepancy can be changed from “Under Resolution” to “Closed”, only if the process parameter 'Allow discrepancy closure with open service request?' is set as “Allowed” for the individual SWO types.
Click the “New Findings” pushbutton to record new observations and discrepancies for the shop work order.
Conscious pre-closure of tasks/work order that have already consumed parts
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Pre-Close Action |
Prerequisite process parameter definition in the Define Process Parameters activity in Common Master |
Warning message |
If Yes |
If No |
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For Work Order: Select an option for “Final Rep. Action” in the “Part Disposition & Movement Details” tab, |
Process parameter "Display warning message during pre-closure of tasks having part consumption?" under entity “All Work Order” of entity type “Shop Work Order Type is 1. |
Displays |
The system pre-closes the work order even though parts have been issued for the tasks in the work order |
The system prevents pre-closure of the work order. |
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The process parameter “Auto Pre-Closure of work orders on part phasing out?" is 1 for the option (an entity under the entity type “Shop Work Order Type”) |
Note: If the process parameter “Validate Employee Certificate/License availability during Sign-off/ Reject/ Void of Non-Routines?” under the entity type Shop Work Order Type and the entity User- Defined in the Define Process Parameters activity is 1, the system allows the employee to sign-off, void or reject a task only if the following attributes of the task/ Non-standard task and the License attributes of Employee # in HRMS business component (Record License Information screen) are identical:
a. Base Part # of Part # in Associated Cores of Work Order
b. Part Group of Part # in Associated cores of Work Order
c. Station of Task/ NST Work Center
d. Resource Group of Task/ NST
To proceed carry out the following:
Select the “Edit Discrepancy Addl. Info.” link at the bottom of the page to modify the task / discrepancy details.
Refer to the “Discrepancy Processing” online help for more details.
Select the “Create Eng. Service Request” link to create an engineering service request.
Refer to “Engineering Service Request” online help for more details.
Select the “Inquire Eng. Service Request” link to inquire the current status of engineering service request that has been created.
Refer to “Engineering Service Request” online help for more details.
Select the “Review Discrepancy History” link to view the discrepancy details.
Refer to the “Discrepancy Processing” online help for more details.
The system displays the following:
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Message Center |
All error and success messages are shown here. |
Additional links in left pane
Select the "Record Missing Parts List" link to record the details of the parts that are missing from a component during execution of a shop work order.
Select the "Record Part Deviation List" link to record the details of the pats that are deviating from the component.
Refer to "Aircraft" online help for more details.
Select the "Report Resource Actual" link to report or update the actual resource consumption as against the estimation made.
Select the "Record Parameter Reading" link to record the parameter reading details and conditional evaluation details for the task.
Select the "Route Parts" link to route a part from one work center to another work center or a repair agency.
Select the "Record Parts Consumption" link to record the part consumption details.
Select the "Track Response" link to record details of any request raised by an employee and track the response to the requests.
Refer to "Common Masters" online help for more details.
Select the "Manage Teardown Information" link to record teardown information of the part.
Select the "Record Part # / Serial # Change" link to record the part # - serial # change details.
Refer to “Stock Maintenance” online help for more details.
Select the “Edit Work Estimates” link in the left pane to estimate, update and confirm the part and resource requirements for a shop work order.
Refer to the “Work Monitoring & Control” online help for more details.
Select the "Plan Work Order" link to create / modify the shop work order.
Select the "Generate Sub-Work Order" link to generate sub-work order.
Select the "Manage Work Assignments and Reporting" link to manage work for the employee.
Refer to the “Work Monitoring & Control” online help for more details.
Select the “Edit Work Order Addl. Info." link to modify the work order additional information.
Select the “Upload Documents” link in the ‘main links’ section to upload the documents.
Refer to the “Object Attachments” online help for more details.
Select the “View Associated Doc. Attachments" link to view the attached documents.
Refer to the “Object Attachments” online help for more details.
To proceed carry out the following
Click the “Work Actual” tab to record the actual task execution details.
Click the “Disassemble & Assemble Core” tab to attach, remove and replace components and spare parts with respect to the main core component.
Click the “Initial Workscoping” tab to define workscope for the execution of tasks in a shop work order.
Click the “Material Request” tab to record the material request details.
