Recording Reference details

This tab displays the customer order reference details and contract details of the package. You can also specify the warranty details of the package.

Select the “Reference Details” tab in the “Edit Package Additional Information” page.

Customer Order Details

The system displays the following fields:

Customer #	The code identifying the customer for whom the customer order is created.
Customer Name	The name of the customer.
Customer Order #	The code identifying the customer order against which the AME is generated.
Cust. Work Requested	The type of the work requested in the customer order raised for the AME.
Contract #	The contract number available for the package.
Obj. Eff. Code	The object effectivity code of the customer order.

Enter the following details:

Warranty Requested?

Use the drop-down list box to specify whether warranty is requested for the aircraft. The system lists the values “Yes” and “No”.

The system displays “No”, by default.

Warranty Resolution

Use the drop-down list box to specify the decision of the Customer Service Manager (CSM) regarding the status of the warranty requested for the aircraft. The system lists the following values:

Accepted - Select this option to specify that the warranty request for the aircraft is accepted.
Rejected – Select this option to specify that the warranty request for the aircraft is rejected.
Partial - Select this option to specify that the warranty request for the aircraft is accepted under certain terms and conditions.

By default, the system leaves the field blank.

Warranty Notes

The details of the warranty agreement, in the customer order.

To proceed further

Select the “Execution Details” tab to update execution details of the package.
Select the “Flight Details” tab to record flight incoming and outgoing details.
Select the “Contract Terms and Conditions” tab to contract terms and conditions for the package.
Select the “Cost Information” tab to view the cost details of the package.
Select the “Task Details” tab to update task details of the package.
Select the “Discrepancy Details” tab to update the discrepancy details of the package.