Recording warranty evaluation & disposition for customer

Select the "Record Warranty Evaluation & Disposition" link under the "Customer Order-Services" business component.

The “Record Warranty Evaluation & Disposition" page appears.

Enter the following in the “Customer Order Info” group box to retrieve specific customer details.

Customer Order #/Rev #

The identification number of the order. Mandatory.

Note: The customer order # and revision # that you specify must be a valid combination as defined in the Customer Order – Services.

Help facility available

Click “Go” pushbutton.

The latest revision# of the customer order appears, if you have not specified the revision # of the customer order. Details of the customer order as well as the related customer appear in the page.

Select the “View” link to open the “View Customer Record” page.

The “Customer Order Info” group box displays the following details of the customer.

Customer #	The identification number of the customer.
Customer Name	The name of the customer.
CO Status	The status of the customer order related to the customer.

Enter the following in the “Old Customer Order Info” group box.

Customer Order #/Rev #

The identification number of the order. Mandatory.

This is necessary to track the transaction history of the customer for warranty processing.

Note: The customer order # and revision # that you specify must be a valid combination as defined in the Customer Order – Services.

Help facility available

The “Old Customer Order Info” group box displays the following.

Customer #

The identification number of the customer.

Select the “View” link to open the “View Customer Record” page.

Customer Name

The name of the customer.

The “Part Details” multiline displays the following.

Part #	The part for which the customer has registered the complaint.
Description	The description of the part for which the customer has registered the complaint.
Qty	The quantities of the part for which the customer has registered the complaint.
UOM	The unit of measurement for the part.
Serial #	The serial # of the part, if the part is a Serial-controlled part.
MSN	The manufacturer serial# of the part.
Mfr. Lot #	The manufacturer lot # of the part, if it is a Lot-Controlled part.
Remarks	Addition details of the part.

Select the “Customer Complaint” tab to record complete complaint details.
Select the “Warranty Evaluation” tab to record complete evaluation details.
Select the “Warranty Recommendation” tab to record complete recommendation details.
Enter the following in the “Final Disposition” group box.

Warr. Disposition Type	Use the drop-down list box to select the type of disposition. The drop-down list box displays all Active category codes defined for the category type “Warranty Disposition Type” under the entity “MRO Sales” in the Maintain Category Codes activity.
Warr. Disposition Category	Use the drop-down list box to select the category of disposition. The drop-down list box displays all Active category codes defined for the category type “Warranty Disposition Category” under the entity “MRO Sales” in the Maintain Category Codes activity.
Disposition User Status	Use the drop-down list box to select the disposition user status. The drop-down list box displays all Active category codes defined for the category type “Disposition User Status” under the entity “MRO Sales” in the Maintain Category Codes activity.
Warranty Resolution	Use the drop-down list box to indicate whether warranty resolution has been accepted or not. The drop-down list box displays Accepted, Rejected and Partially Accepted. Mandatory.
CAR?	Use the drop-own list box to select the status of the order. The drop-down list box displays Yes and No. Mandatory.
Audit #	The audit report # with reference to the customer order # related to the part.
Resolution Comments	Any additional information on warranty resolution for the part.
Final Disp. By Emp #	The identification code of the employee who recorded the final disposition.
Final Disposition Date	The date on which the final disposition was recorded for the part.
The “Final Disposition” group box displays the following.
Employee Name	The name of the employee who recorded the final disposition.
Enter the following in the “Final Disposition” group box.
Remarks	Adjudged condition of the part upon customer complaint/warranty evaluation/maintenance.

Select the “Save” pushbutton.

More details ("Allobw manual update of ‘Warranty Resolution’ in CO & SWO?")

Process Parameter	Value	Impact
"Allow manual update of ‘Warranty Resolution’ in CO & SWO?"	1	Users are required to solely use the “Record Warranty Evaluation & Disposition” activity in Customer to record warranty-resolution data. This data is automatically updated in the related documents including customer order, goods receipt and shop work order.
	0	Users can record warranty-resolution data in Goods Inward, Customer Order or SWO screens. However, only data provided in the SWO screen is considered for invoicing and eventually billing of the customer order.

The “Record Statistics” displays the following:

Last Modified by	The login user who most recently modified the record.
Last Modified Date	The date on which the login user modified the record.