Recording Warranty Recommendation details
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Select the “Warranty Recommendation” tab in the “Record Warranty Evaluation & Disposition" page.
Enter the following.
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Warranty Recommendation |
Recommendations for resolution of customer complaint in accord with the warranty cover. |
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Recorded by Emp # |
The identification number of the employee who recorded warranty recommendation for resolution of customer complaint. Note: This field is mandatory, if you have provided warranty evaluation. Help facility available |
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Recorded Date |
The date on which the employee recorded the warranty recommendation. Note: This field is mandatory, if you have provided the employee #/code. |
The “Warranty Recommendation” tab displays the following.
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Employee Name |
The name of the employee who recorded warranty recommendation. |
Click the “Save” pushbutton to save the recommendation details.
To proceed
Select the “Customer Complaint” tab to record complete complaint details.
Select the “Warranty Evaluation” tab to record complete evaluation details.