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Select the “Record Response Details” hyperlink to record the responses for the grievances if you have chosen Direct entry mode, or
Select the hyperlinked grievance number in the multiline, if you have chosen “Search criteria” mode of entry.
The “Record Response Details” page appears
The system displays the following from the previous page
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Grievance Administration Unit |
The administration unit of the grievance. |
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Date Format |
The date format that is applicable to the login user. |
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Employment Unit |
The employment unit to which the employee belongs |
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Employee |
The employee code and name of the employee |
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Assignment No. |
The assignment number of the employee. |
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Grievance No. |
The unique number of the grievance |
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Grievance Type |
The type of the grievance selected in the previous page For example the type of Grievance could be Union/Employee. |
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Submission Date |
The date of submission of the grievance |
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Grievance Logged By |
The employee name of the person who logged the grievance |
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Current Status |
The status of the grievance could be any one of the following:
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Grievance |
The grievance of the employee |
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View Attachment |
The document attached while recording the grievance can be viewed. |
To record the response to the grievance
The system displays the following in the multiline
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Employment Unit |
The employment unit of the employee selected from the previous page. |
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Employee Code |
The employee code of the employee selected from the previous page. |
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Employee Name |
The name of the employee selected from the previous page. |
Enter the following
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Response |
Enter the response for the grievance, as free text. |
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Responded On |
Enter the date on which the response is recorded. |
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Attach Document |
The response document to be attached. Click the icon beside the field to browse and select the file you want to attach. |
Select the” Submit” pushbutton, to record the response details of the grievance.
The current status of the grievance changes to “responded” when any one employee to whom the grievance has been forwarded responds to the grievance. When you submit the response details for the grievance, the system sends an e-mail to the grievance administrator, the employees who responded to the grievance, and to the employee who logged the grievance.
6 Hyperlinked topics below
Use this page to record response details.
To record the response to the grievance