Process Customer Order – A summary of the activity
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This activity allows you to process the customer order.
Processing customer order involves generating visit package, work scope and repair order. Visit package, work scope and repair order are created to carry out the maintenance activity on the maintenance object. You can also view the work execution details of the respective execution documents.
Only the customer orders in the “Confirmed” or “Authorized” statuses can be processed into execution orders.
Getting familiar with the pages inside
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Select Customer Order |
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Process Customer Order |
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Review Work Execution |
What you can do in this activity
You can create a visit package, work scope and repair order to process the customer order.
Use the “Select Customer Order” page to select a customer order for processing.
Go to the “Process Customer Order” page to process the customer order.
You can review the work execution dates and other execution document details.
Go to the “Review Work Execution” page to review work execution details.
Use the “Review Visit Package Execution” page to view visit package details.
Use the “View Work Scope Details” page to view work scope details.
Use the “View Repair Order” page to view repair order details.