Selecting customer order for processing

You can select a customer order for processing in this page. Tell me more.

Select the “Process Customer Order” link under the “Customer Order Management” business component.

The “Select Customer Order” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

To search for a customer order

Enter the following fields in the “Search Criteria” group box, to search for a customer order. Data entry in the following fields is optional:

Customer Order #	The number of the customer order to be processed (Alphanumeric, 40). You can enter the customer order number in full or specify it partially using the “*” character. The system retrieves all customer order numbers that are similar to the number entered here.
Amendment #	The amendment number of the customer order (Integer). The system retrieves the customer orders with the amendment number specified here.
Aircraft Reg. #	The aircraft registration number against which the customer order was created (Alphanumeric, 30). You can enter the aircraft registration number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the aircraft registration number entered here.
Part #	The part number against which the customer order is created (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the part number entered here.
Customer #	The code identifying the customer for whom the customer order was created (Alphanumeric, 18). You can enter the customer code in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer code entered here.
Customer Name	The name of the customer for whom the customer order was created (Alphanumeric, 30). You can enter the customer name in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer name entered here.
Order Category	Use the drop-down list box to select the category to which the customer order belongs. The system lists all the “Active” order categories that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the category selected here.
Status	Use the drop-down list box to select the status of the customer order. The system lists the options “Confirmed” and “Authorized”.
User Status	Use the drop-down list box to select the user status of the customer order. The system lists all the “Active” user statuses that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the user status selected here.
Order Applicability	Use the drop-down list box to select the order applicability. The system lists the following: Aircraft – to perform maintenance service on aircraft Engine – to perform maintenance service on engine Component – to perform maintenance service on component Others – to perform other services. The system leaves the field blank by default.

Note: Ensure the following on clicking the “Cancel” pushbutton:

the “Order Applicability” is set as “Aircraft”, if the “Action” drop-down list box is set as “Cancel Visit Package”.
the “Order Applicability” is as “Components” or “Engine” if the “Action” drop-down list box is set as “Cancel Work Scope”.
the “Order Applicability” is set as “Components”, “Engine” or “Others” and execution facility is set as “External” for the specified customer order, if the “Action” drop-down list box is set as “Cancel Repair Order”.
the “Order Applicability” is as “Others” if the “Action” drop-down list box is set as “Cancel Component Work Order”.

Note: The system retrieves only the customer orders in the “Confirmed” and “Authorized” statuses.

Click the “Search” pushbutton, to display the search results in the multiline.

The system displays the following in the “Search Results” multiline:

Customer Order #	The customer order defined in the system
Amendment #	The amendment number of the customer order
Status	The status of the customer order which could be “Confirmed” or “Authorized”
Order Date	The date on which the customer order was created
Aircraft Reg. #	The aircraft registration number against which the customer order was created
Part #	The part number against which the customer order was created
Customer #	The code of the customer for whom the customer order was created
Customer Name	The name of the customer
Order Category	The category to which the customer order belongs
User Status	The user status of the customer order
Order Applicability	The maintenance object to which the customer order is applicable, which could be “Aircraft”, “Component” or “Engine”.

Click the hyperlinked customer order number to process the customer order.

Enter the following field in the “Canceling Work Scope” group box to cancel the work scope:

Action

Use the drop-down list box to select the action that must be performed. The system lists the options:

Cancel Visit Package – to cancel a visit package created against the customer order.
Cancel Work Scope – to cancel work scope created for the customer order
Cancel Repair Order – to cancel repair orders created for the customer order
Cancel Comp. Work Order – to cancel the component work order created for the customer order.

Note: Ensure that the visit package, work scope and repair order that you wish to cancel is not in “Released” status.

Click the “Cancel” pushbutton to cancel the work scope details as per the option selected.

On cancellation, the system cancels the work units and sets the status of the visit package, work scope, repair order or component work order to “Canceled”.

Ensure that the status of the component work order selected for canceling is other than “Scheduled”.

Selecting customer order for processing - An overview

In this page you can select a customer order for processing. If you know the customer order number, you can directly enter it. Otherwise, you can carry out a search based on the customer order number, amendment number, aircraft registration number, part number, customer number, customer name, order category, status, user status and customer order applicability. The system displays the customer order details that match the filter criteria in the multiline.

This page also enables you to cancel a visit package, work scope and repair order created against the customer order.

Only customer orders in the “Confirmed” or “Authorized” status can be processed.