Customer Order Management – An overview

“Customer Order Management” business component deals with the estimation, processing of customer order and reviewing of work execution.

This component facilitates data entry by a central planner who would like to enter detailed work scope details for the customer order. The customer representative would have entered some description for the work units in the “Customer Order” page. The central planner can elaborate upon the work units in this component through the “Estimate Customer Order” activity. It is assumed that, along with the work units, the central planner can enter sub-component details also.

Once the customer order is estimated, it is confirmed and subsequently authorized. The authorized or confirmed customer order is available for processing. Processing of customer order involves the creation of execution orders such as Visit Package, Work Scope and Repair Order. A visit package is created in the case of an aircraft whereas work scope and repair order are created for components.

This component also helps you to view the execution details of visit package, work scope and repair order execution.

Getting familiar with the activities