Getting started
Managing Customer Approved Mods
Set Sales Process Parameters
Mapping Customer to User and Base
Create Customer Group
Edit Customer Group
View Customer Group
    A summary of the activity
    Selecting customer group for viewing
    Viewing customer group details
Create Customer Record
Edit Customer Record
View Customer Record
Hold/Release Customer
Maintain Customer Record at Sales Point
Manage SLA/Core Return Rules
Manage Automatic Price Escalations
Glossary