Viewing claim information

Select the “View Claim Details” link in the “Select Claim” page. Alternatively, select the hyperlinked claim number in the “Search Criteria” multiline of the same page.

The “View Claim Details” page appears.

The system displays the following field:

Date & Time Format

The format in which the date and time field is displayed. This format is displayed from the “User Preferences” business component based on the login user ID. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Document Details” group box:

Claim #	A unique number identifying the component warranty claim.
Claim Status	The status of the claim document.
Claim Description	The textual description of the claim. Zoom facility available.
Claim Category	The category to which the claim belongs.
Claim Date & Time	The date and time on which the claim is raised.
Initiated By	The employee code and name of the employee who raised or initiated the claim. Zoom facility available.
Initiated Date & Time	The date and time at which claim is initiated.
Claim Classification	The classification of the claim, which could be one of the following: General – Indicates that the claim is generated manually. Maintenance - Indicates that the claim is generated for a part declared as failed with reference to an execution work order document, Engineering Order or Component Replacement.
Claim Type	The type of the claim, which could be one of the following: Failure – Indicates that the claim is triggered due to the failure of the component Reliability – Indicates that the claim is triggered due to reliability factors. Repair – Indicates that the claim is triggered due to repair of the component. Others - indicates that the claim is raised due to other reasons apart from failure, reliability and repair.
Claim Remedy	The nature of claim remedy. The system displays one of the following options: Part Replacement – Indicates that the request is made for part replacement from the supplier, as a claim remedy. Credit Request – Indicates that the request is made for credit for the failed part from the supplier, as a claim remedy.
Failed Part Disposition	The mode of disposition of failed parts. The system displays one of the following options: Scrap –Indicates that the failed parts are scrapped off. Return – Indicates that the failed part is returned to the supplier. Hold – Indicates that the failed part is kept on hold by the airline operator for the supplier’s further instructions on claim.
Claim User Status	The user status of the claim.
Claim Implications	The implications recorded for the claim.
Ordering Location	The location where the PO is generated on claim acceptance, if the “Claim Remedy” is set as “Part Replacement”.
Receiving Location	The location where the goods are received.

The system displays following details in the “Primary Warranty Ref. Details” group box:

Agreement Type	The type of the agreement through which the claim is generated. The system displays one of the following options: Purchase Order – Indicates that the source agreement, through which the claim is generated, is purchase order. Repair Order - Indicates that the source agreement through which the claim is generated, is repair order. Part Warranty Agreement - Indicates that the source agreement through which the claim is generated, is part warranty agreement. Component Warranty Reference - Indicates that the source agreement through which the claim is generated, is component warranty. Aircraft Warranty Agreement - Indicates that the source agreement through which the claim is generated, is aircraft warranty agreement.
Agreement #	The code identifying the agreement.
Agreement Date	The agreement date of the claim.
Reference Details	The reference details of the claim. Zoom facility available.
Addl. References	Any additional references pertaining to the claims. Zoom facility available.
Contract Ref. #	The reference number of the contract based on which the claim is raised.
Contract Date	The contract date of the claim.

The system displays following details in the “Supplier Details” group box:

Supplier #	The number identifying the supplier on whom the claim is raised.
Supplier Name	The name of the supplier.
Contact Person Details	The details of the contact person. Zoom facility available.
Claim Currency	The currency in which the claim for the loss or damage is raised.
Expense Currency	The currency in which the loss or damage is expensed.

Click the hyperlinked supplier number to view the supplier details.

The system displays the following details in the “Claim Summary Details” group box:

Total Claim Amount	The total amount claimed for the loss or damage.
Total Expenses	The total expenses incurred on the component that has to be claimed from the supplier.
Total accepted Amount	The claimed amount that is accepted by the supplier.
Comments	Any additional comments pertaining to the claims.

The system displays the following details in the “Document Attachment Details” group box:

File Name

The name of the file that contains the reference document details.

Click the hyperlinked file name to view the object attachment details.

To proceed further:

Select the “Claim Details” tab to view the claim details.
Select the “Correspondence Details” tab to view the supplier correspondence details.
Select the “Other Ref. Details” tab to view the claim reference details.
Select the “View Failure and Expense details” link to view the failure and expense details
Select the “View Claim Status History” link to the claim status history.
Select the “View Supplier Claim Summary” link to view the supplier claim summary.
Select the “Generate Claim Report” link to generate the report containing claim details for the record selected in the multiline.
Select the “View Purchase Order” link at the bottom of the page to view the purchase order details.
Select the “Upload Documents” link to upload to upload the required documents for the claim.
Select the “View Associated Doc. Attachments” link to view the associated documents of the claim.

The system displays the following details in the “Record Statistics” group box:

Last Modified By	The login user who last modified the claim details.
Last Modified Date	The date on which user last modified the claim details.
Registered By	The name of the person who registered the claim.
Registered Date	The date on which the registration of claim was done.
Released By	The name of the person who released the claim.
Released Date	The date on which the claim was released.
Closed By	The login user who closed the claim document.
Closed Date	The date on which the claim was closed.