Viewing claim status history

This page allows you to view the change in the status of the entities such as Supplier number, Agreement Type, Claim Status and Claim Remedy, on generating the claim document. You can also view the details such as claim number, claim description, claim category, claim against, reference warranty agreement number, supplier name, changed on and changed by.

Select the “View Claim Status History” link at the bottom of the “View Claim Details” page.

The “View Claim Status History” page appears.

The system displays the following field:

Date Format

The format in which the date is displayed. This format is displayed from the “User Preferences” business component based on the login user ID. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Claim Details” group box:

Claim #	A unique number identifying the claim.
Claim Description	The textual description of the claim. Zoom facility available.
Claim Classification	The classification of the claim, which could be one of the following: General –Indicates that the claim is generated manually. Maintenance – Indicates that the claim is generated for a part declared as failed with reference to an execution work order document, Engineering Order or Component Replacement.
Claim Category	The category to which the claim belongs.

The system displays the following in the “Claim History Details” multiline.

Entity Changed	The entity changed after generating the claim document, which could be “Supplier”, “Agreement Type”, “Claim Status” or “Claim Remedy”.
Claim Status	The status of the claim that could be “Draft", "Fresh", "Cancelled", "Confirmed", "Registered", "Released", Accepted", "Rejected" or "Closed".
Claim Remedy	The nature of claim remedy. The system displays one of the following options: Part Replacement – Indicates that the request is made for part replacement from the supplier, as a claim remedy. Credit Request – Indicates that the request is made for credit for the failed part from the supplier, as a claim remedy.
Claim Against	The method in which the failed part is claimed. The system displays one of the following options: Direct – Indicates that the failed part is claimed directly from the supplier of the part against the agreement type specified. Backstop – Indicates that the failed part is claimed from the original equipment manufacturer against the agreement type specified
Ref. Warranty Agreement Type	The type of the reference warranty agreement.
Ref. Warranty Agreement #	The code identifying the reference warranty agreement.
Supplier #	The code identifying the supplier.
Supplier Name	The name of the supplier.
Changed on	The date on which the entity is changed.
Changed by	The name of the login user who changes the entity.