Recording work scope details

Select the “Work Execution Info.” tab in the “Manage Customer Order" page.

Enter the following in the ”Cust. Reqd. Info.” group box.

Note: By default, the following details are displayed for a customer order, if it was generated from a customer goods receipt or a shop work order. You may change the values, if required. However, you can modify these values, if the customer order exists in Draft or Fresh status.

Customer Req. Date & Time	The date or time in which the customer order must be completed as required by the customer. Note: The date you specify must not be earlier than the customer order date.
Repair Process Code	Use the drop-down list box to select the repair process to be executed for the customer order. Data entry is Mandatory in this field if “Parts” is selected as the “Order Capability”. The drop-down list box displays all the “Active” repair process codes defined in Logistics Common Master component. Ensure that this field is left blank if “Aircraft” is selected as the “Order Capability”.
Order Priority	Use the drop-down list box to select the priority assigned to the order Mandatory. The drop-down list box displays all the “Active” priorities defined in the Common Masters component.
Event #	The number identifying an event related to the customer order. The event number is tagged to all those parts/aircraft that are associated with the event. This number proves crucial during events associated with component removal and attachment.
Order Category	Use the drop-down list box to select the category of the order Mandatory. The drop-down list box displays all Active categories defined under the Entity Type "Category" in the Common Masters component. The system sets this field to the order category valid for the sale type, if you do not specify this field. Note: You can modify this field only if the customer order exists in Draft/Fresh/Returned status.
Work Enumeration	The description of the work scope of the customer order.
Warranty Requested	Select the check box to indicate that the customer order carries a warranty.
Warranty Notes	Details of the warranty agreement for the customer order. This field is mandatory, if you have selected the Warranty Requested check box.

The system displays the following field in the "Exe. Info" group box:

Current Repair Process Code

The current repair process to be executed for the customer order.

Help facility available

The system leaves this field blank for aircraft related jobs.

Enter the following in the “Task Details” multiline.

Task #

The task to be executed for the customer order.

The task you specify must exist in “Active” status as defined in the Maintenance Task component. It must also possess a WBS code with the parameter “Quote / Invoice Element” set to 'Yes.'

Help facility available

The system displays the following.

Task Description	The short name or description of the task.
WBS Code	The WBS code for the task as defined in the Maintenance Task component.

Enter the following.

Notes

Additional details on the execution/guidelines for the task.

Select the “Save Work Scope” pushbutton.
Select the “View Task” link to view details of the task.

The work execution details are updated in the customer order.

The status of the customer order becomes “Fresh”, if all the required information is recorded in the following pages: Order Details, Work Execution Info. However, if the requisite information is not provided in these pages, the status is set to “Draft”.

If you have made changes to a customer order that is already approved or Processed (status = ”Approved”/ “Processed”), a subsequent revision for the customer order is created by the system. However, the revision number remains the same when you make changes in the customer order that is in “Draft” or “Fresh” status.

To proceed

Select the “Order Details” tab to record customer order details.
Select the “TAT & Commercials” tab to record TAT details.
Select the “Shipping Terms” tab to record shipping details.
Select the “Billing Terms” tab to record billing details.
Select the “Taxes/Charges/Discount” tab to record TCD details.

Page overview

In the “Work Execution Info” tab page of the “ Manage Customer Order” activity, you can record the date on which the customer requires the part/aircraft, the repair process, warranty details and a description of the maintenance that is to be executed on the part/aircraft. You may also list the tasks to be executed on the part/aircraft with regard to the service order.