Creating component warranty claim

This page allows you to create a component warranty claim. Tell me more.

• Select the hyperlinked component warranty reference number in the multiline of the "Select Component Warranty" page.

The “Create Component Warranty Claim Information” page appears.

The system displays the following field:

Claim Details

The system displays the following field in the "Claim Details" group box:

• Enter the following fields:

Note: For example, the "Suggested Action" "Exchange", would imply that the operator is requesting for a new part from the supplier to replace the defective part.

The system displays the following fields in the "Component Details" group box:

Component Warranty Reference details

The system displays the following fields in the "Warranty Reference Details" group box:

Agreement details

On launching the page, the system displays the 'confirmed' part warranty agreements created for the supplier, part and current date combination in the following field:

Note: Only agreements that are valid as on the current server date are displayed. The validity period of an agreement is the duration between the warranty start date and the warranty end date.

• Enter the following fields, to modify the agreement details:

Note: Ensure that the agreement and amendment number combination is already defined for the supplier and part combination, in the login organizational unit and is in "Confirmed" status.

The system displays the following field:

• Enter the following field:

• Enter the following fields in the "Component Failure Details" group box:

• Click the "Get CWO" pushbutton, to retrieve the details of the component work orders that are created based on the component replacement transaction entered above:

The system displays the details of all the component work orders (including child CWOs) that are created based on the component replacement transaction, in the “Expenses Details” multiline. Only component work orders that satisfy the following conditions are displayed:

• The status of the component work order must be "Closed".

• The source document for the component work order must have been specified as “Work Scope”,  "Others" or left blank  in the "Component Work Order" business component.

• Enter the following field:

The system displays the following field:

• Enter the following field:

The system displays the following field:

• Enter the following field in the "Expenses Details" multiline:

The system displays the following fields:

• Enter the following field in the multiline:

• Click the "Create Claim" pushbutton, to create the warranty claim.

Before Creation

The system checks the following before creating the claim:

• The warranty reference is in “Confirmed” status, and the warranty start date and warranty end date are available for the warranty reference.

• The Part failed date is later than the warranty start date and earlier than the Warranty End date and/or the "Since New" values of the parameters based on which the warranty is tracked, is not greater than the "Warranty Expiry Values". The warranty expiry values are defined in component warranty reference through the "Create Component Warranty" activity. This check is performed with respect to the part failed date.

• There are no unclosed warranty claims pending on the component for which the current warrancy claim is being created.

• The component work order and the component replacement document should have the same component ID for which the claim is being created.

Note: You cannot create a component warranty claim without part warranty agreement, if the “Warranty Claim Without Part Warranty Agreement” option in the “Set Options” activity is set as “Not Allowed”.

On Creation

The system performs the following actions on creating the warranty claim:

• Updates the component replacement transaction date as "Part Failed Date", if the part failed date is not entered and if component replacement number is given.

• Calculates the sum of all costs incurred on all component work orders and stores the value.

• Stores the claim details and sets the status of the claim as "Fresh".

• If the warranty claim is triggered from the “Component Reliability” business component, the system ensures that the “Claim Type” is “Reliability” and the calculated value of MTBF or MTBUR or both, are greater than the respective values of MTBF and MTBUR as given in the warranty agreement.

• If the warranty claim is triggered from the “Aircraft” business component, the system ensures that the “Claim Type” is “Failure” and the condition is changed from “New”, “Overhauled”, “Serviceable” to “Unserviceable”.

• The system retrieves the discrepancies or maintenance reports (from the “Discrepancy Processing” business component) that are in “Closed”, “Under resolution”, “Pending” status, which are not mapped to any other  warranty claim but are reported on the part number, serial number or component number on which the claim is raised.

Confirm Claim

You can confirm a component warranty claim after creation in this page.

• Click the “Confirm Claim” pushbutton to confirm the component warranty claim.

Note: If the warranty claim is triggered from the “Component Reliability” business component, the system ensures that the “Claim Type” is “Reliability” and the calculated value of MTBF or MTBUR or both, are greater than the respective values of MTBF and MTBUR as given in the warranty agreement.

To proceed, carry out the following

• Select the "Update Defect Report" link at the bottom of the page, to enter the details of defects observed in the component.

• Select the "Create Claim Amount" link at the bottom of the page, to enter the details of the amount that must be claimed from the supplier of the component.

• Select the "Update Parameter Values" link at the bottom of the page, to enter the parameter details for the component under warranty.

• Select the "Edit Component Warranty Claim "  link at the bottom of the page to modify the component warranty claim.

• Select the "Edit References" link at the bottom of the page, to enter the reference document details for the agreement.

• Select the "Edit User Defined Details" link at the bottom of the page, to enter the user defined details for the agreement.

Creating component warranty claim - An overview

A component warranty claim is a document created to raise claim on a component. A claim is raised on a component when it fails within the warranty . The component warranty claim contains the details of defects observed in the component and the total claim amount to be reimbursed by the supplier. While creating a component warranty claim you can refer to the following documents:

Component Warranty Reference – the warranty document that contains the permissible conditions within which warranty claim can be made. This component warranty is created in the “Create Component Warranty” activity.

Part Warranty Agreement – the agreement that contains the warranty terms and conditions defined for the parts supplied by the supplier. This part warranty agreement is created in the “Create Part Warranty Agreement” activity.

A unique number identifies the component warranty claim. You can specify the numbering type based on which the warranty claim will be created.

You can enter the following information for a component warranty claim:

Claim Details

• The textual description of the component warranty claim

• The supplier warranty reference number for the component

• The user-defined category to which the component warranty claim belongs

• The type of the component warranty claim which could be “Failure”, “Reliability” or “Others”.

• The type of reimbursement of claim amount

• The user-defined status of the component warranty claim

• The action suggested to the supplier regarding the warranty

• The priority to be assigned to the component warranty claim

Warranty Reference Details

On launching this page, the system displays the component warranty reference and part warranty agreement associated to the component, for which the claim is being created. You can enter the following for the part warranty agreement:

• The number of the part warranty agreement that you wish to refer to.

• The number of the amendment (if any) made to the part warranty agreement.

You can also specify whether the part must be repaired at the supplier’s location, third party’s location such as authorized repair shop or the airline operator’s in-house itself.

Component Failure Details

• The date on which the part failed

• The number of the component replacement transaction carried out during the component removal.

• The reason for the component removal.

• Whether the component falls under “BER” (Beyond Economic Repair) category. A component falls under BER, when the projected cost of repair is above a set percentage proportion of the replacement costs. The operator can hold the BER components for a specific time period during which necessary remedial action would be taken by the supplier.

• The number of days or months for which the BER component can be held by the airline operator.

Expenses Details

For a defective component, the operator would carry out inspection work or other repair work through the component work orders. The expenses incurred on such component work orders can be claimed from the supplier. This page allows you to enter the details of the component work orders and the various costs incurred on them.

You can enter the number of the component replacement transaction carried out during the component removal. The system retrieves all the component work orders that are generated based on the component replacement transaction and the corresponding expense details, in the multiline.

You can also enter other component work orders executed on the component, apart from the work orders triggered by the component replacement transaction. You can enter the component work order number and the remarks pertaining to the component work order. The system displays the following details for each component work order as retrieved from the “Component Work Reporting” business component:

• The cost of material

• The labor hours spent

• The cost of labor

• The cost of facilities

• Any other cost incurred apart from the material, labor and facilities cost

• The total cost incurred on the component work order

The system stores the warranty claim details and calculates the total cost incurred on all the component work orders listed in the multiline. The status of the warranty claim is set as “Fresh”.

What you can do in this page

Identify claim type

Identify reimbursement type

Suggest suitable supplier action

Identify the repair location

Indicate whether the component is BER

Specify the holding period

Include expenses details in the claim

Identify claim type

You can identify the type of the claim. A claim can be triggered on a component due to a failure reported, or based on reliability factors.

• Set the "Claim Type" drop-down list box to "Failure", to indicate that the claim is triggered by the component failure.

• Set the "Claim Type" drop-down list box to "Reliability", to indicate that the claim is triggered based on the reliability factors.

• Set the "Claim Type" drop-down list box to "Others", to indicate that the claim is triggered by a reason other than failure and reliability.

Identify reimbursement type

You can identify the type by which the claim amount must be reimbursed.

• Set the "Reimbursement Type" drop-down list box to "Cash", to indicate that the claim amount must be reimbursed in the form of cash.

• Set the "Reimbursement Type" drop-down list box to "Credit", to indicate that the claim amount must be reimbursed in the form of credit.

• Set the "Reimbursement Type" drop-down list box to "Others", to indicate that the claim amount must be reimbursed in a form other than cash or credit.

Suggest suitable supplier action

The operator can suggest a suitable action that will be carried out by the supplier on the defective component. The suggested action can be either repair or exchange of the defective component.

• Set the "Suggested Action" drop-down list box to the appropriate quick code to indicate the suggested supplier action.

Identify the repair location

The location in which the defective component must be repaired can be identified. The faulty component can be repaired either in the supplier's location, third party's location such as authorized repair shop or in the airline operator's premises itself.

• Set the "Repair At" drop-down list box to "Supplier", to indicate that the component will be repaired at the supplier's location.

• Set the "Repair At" drop-down list box to "Third Party", to indicate that the component will be repaired at the authorized repair shop.

• Set the "Repair At" drop-down list box to "In-house", to indicate that the component will be repaired at the airline operator's premises.

Indicate whether the component is BER

This page allows you to indicate whether the component falls under "BER" (Beyond Economic Repair) category. A component falls under BER when the projected cost of repair is above a set percentage proportion of the replacement costs. The airline operator can hold such BER components for a specific time period within which the supplier would take the appropriate remedial action.

• Select the “Yes” option in the "BER" drop-down list box, to indicate that the component falls under "BER" (Beyond Economic Category).

• Select the “No” option in the "BER" drop-down list box, to indicate that the component does not fall under "BER" (Beyond Economic Category).

Specify the holding period

The period for which the operator can hold the BER components, for necessary action to be taken by the supplier, can be termed as 'Holding Period'. You can specify the holding period in terms of days or months.

• Enter the number of days or months for which you wish to hold the BER component in the "Holding Period" field.

• Select the appropriate option in the drop-down list box provided alongside the "Holding Period" field, to indicate the time period.

Include expenses details in the claim

The various expenses incurred on the component can be claimed from the supplier.

The defective component is subjected to preliminary inspection or repair work in the shop. To carry out the inspection or repair work, component work orders are executed. You can specify all the costs incurred on the component work orders and child component work orders (if any) as claim amount. The total expense is calculated as the sum of costs specified for all component work orders.

• Enter the component work order number in the "Expenses Details" multiline.

Or

• Click the "Get CWO" pushbutton, to retrieve all the component work orders that are created due to the component replacement transaction number entered.

The system lists all the component work orders and their corresponding costs in the multiline.

On clicking the “Create Claim” pushbutton, the system calculates the sum of all costs incurred on all the component work orders listed in the multiline and stores the value as total expenses

.