Entering defect report details

This page enables you to report the defects or discrepancies observed in the component for which the warranty claim is raised. Tell me more.

Select the "Update Defect Report" link in the previous page.

The "Update Defect Report" page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the component warranty claim for which the defect details must be reported.
Revision #	The revision number of the component warranty claim.
Claim Type	The type to which the component warranty claim belongs, which could be "Failure", "Reliability" or "Others".
	Failure - indicates that the warranty claim is triggered due to the failure of the component.
	Reliability - indicates that the warranty claim is triggered due to the reliability factors.
	Others - indicates that the warranty claim is raised due to other reasons apart from failure and reliability.
Claim Status	The status of the component warranty claim, which could be "Fresh" or "Pending Release".
	Fresh - when the component warranty claim is created
	Pending Release - when the component warranty claim is waiting for release.
Part #	The part to which the component belongs.
Serial #	The serial number of the component.
Component #	The number identifying the component for which the claim is made.
Part Description	The textual description of the part. Zoom facility available.

The system displays the details of the discrepancies that are already reported in the component warranty claim in the "Defect Details" multiline.

Note: The system retrieves details of all the discrepancies / maintenance reports which are in “Pending”,”Under resolution” or ”Closed” status, that are reported on the component from the “Discrepancy processing” business component. The system retrieves only those discrepancies / maintenance reports that are not already associated to the warranty claim.

Enter the following fields in the "Defect Details" multiline, to add or modify the details:

Discrepancy /MR #	The number identifying the discrepancy or maintenance report that is reported on the component for which the claim is raised (Alphanumeric, 18). Mandatory. Ensure that the discrepancy number is already defined in the login organizational unit.
	Help facility available.

Note: The number entered in the “Discrepancy / MR #” field should have already been defined in the “Discrepancy Processing” business component of the login organization unit and should be in “Closed”, “Under resolution” or “Pending” status. The discrepancy / MR number should be reported on the same component number for which a claim is being raised.

The system displays the following fields in the "Defect Details" multiline:

Discrepancy/ MR Description	The textual description of the discrepancy or maintenance report.
Source Document #	The number identifying the source document to which the discrepancy is associated. The source document could be a component work order, or a technical log where the discrepancies are recorded.

Note: If the source document is component work order, ensure that the component on which the component work order is executed and the component against which the claim is raised, are the same.

Source Document Type	The type to which the source document belongs.
Reported By	The code identifying the employee who reported the discrepancy or maintenance report.
Reported Date	The date on which the discrepancy is reported or maintenance report.
Record Status	The status of the discrepancy or maintenance report that is reported.
Discrepancy/MR Type	The type of discrepancy reported on the component.

Note: Ensure that the combination of discrepancy or maintenance report and the source document type is unique in the multiline.

Enter the following field in the multiline:

Comments

Any comment regarding the discrepancy reported (Alphanumeric, 255).

Enter the following fields:

Remarks 1	Any remark regarding the defect report (Alphanumeric, 255).
	Zoom facility available.
Remarks 2	Any remark regarding the defect report (Alphanumeric, 255).
	Zoom facility available.

Check the box in the "Select" column of the multiline, to mark the discrepancy for deletion.
Click the Delete icon in the toolbar above the multiline, to delete the discrepancy selected in the multiline.
Click the "Update Defect Report" pushbutton, to update the defect report details.

Entering defect report details - An overview

Discrepancies or defects are identified during the flight or during the execution of maintenance work carried out on the component. The discrepancies s identified can be associated to the warranty claim as a “Defect Report” in this page.

You can give a detailed report of discrepancies observed in the component while performing the inspection or other maintenance activities. The system retrieves the following discrepancies in this page:

The discrepancies that are reported on the component as inspection findings carried out in the respective component work orders.
The discrepancies / maintenance reports are associated to the component warranty claim of the component number on which discrepancies / maintenance report are reported.

You can associate the discrepancies or maintenance reports listed in the multiline or you can add discrepancies or maintenance reports that are not associated to the claim. The discrepancy or maintenance report number can be entered and any remarks pertaining to the discrepancy or maintenance report can also be specified.

Note: The defect report details can be entered only for a component warranty claim document that is in "Fresh" or "Pending Release" status.

What you can do in this page

Associate defects to the claim document

You can associate the defects that are identified for the component, in the warranty claim raised for the component. You can specify the discrepancy number and associate it to the claim.

Enter the discrepancy number in the "Discrepancy" field of the "Defect Details" multiline.
Click the "Update Defect Report" pushbutton to update the defect details for the claim.

The system also retrieves all the discrepancies observed on the component in the component work orders and other source documents such as technical log. You can associate all those discrepancies to the claim document.

Click the "Get Details" pushbutton, to retrieve the discrepancy details that are recorded for the component on which the claim is raised.

The system displays all the discrepancies reported against the component in the multiline.

Click the "Update Defect Report" pushbutton, to update the defect details for the claim.

reimbursement for the part expected from the supplier.