Modifying component warranty claim

This page helps you to modify the details of the "Fresh" warranty claim. Tell me more.

Select the "Edit Claim" link in the "Select Component Warranty" page. Alternatively, select the hyperlinked warranty claim number in the multiline of the same page.

The “Edit Component Warranty Claim Information” page appears.

The system displays the following field:

Date & Time Format

The format in which the date and time field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the component warranty claim for which the details must be modified.
Claim Status	The status of the component warranty claim, which could be "Fresh".

Modify the following fields, if required:

Description	The modified textual description of the warranty claim (Alphanumeric 255). Mandatory.
	Zoom facility available.
Supplier Warranty Ref #	The number identifying the supplier warranty reference document containing the component warranty claim details (Alphanumeric, 40).
Claim Category	Use the drop-down list box to modify the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity. Leave this field blank, if you do not wish to specify the claim category.
Claim Type	Use the drop-down list box to modify the type of the warranty claim. The system lists the following options:
	Failure - Select this option to indicate that the warranty claim is triggered due to the failure of the component.
	Reliability - Select this option to indicate that the warranty claim is triggered due to reliability factors.
	For more details on reliability factors refer the “Component Reliability” business component.
	Others - Select this option to indicate that the warranty claim is raised due to any other reason.
Reimbursement Type	Use the drop-down list box to modify the method in which the claim amount will be reimbursed, which could be one of the following:
	Cash - Select this option to indicate that the claim amount will be reimbursed in the form of cash.
	Credit - Select this option to indicate that the claim amount will be reimbursed in the form of credit.
	Others - Select this option to indicate that the claim amount will be reimbursed in any other mode of payment.
User Status	Use the drop-down list box to modify the user status of the component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity. Leave this field blank, if you do not wish to specify the user status.
Suggested Action	Use the drop-down list box to modify the action suggested for the component under warranty. The system lists all the 'active' quick codes of type "Suggested Action" defined in the “Create Quick Codes” activity. Leave this field blank, if you do not wish to specify the suggested action.
Priority	Use the drop-down list box to modify the priority for the warranty claim. The system lists all the ‘active’ priority descriptions defined in the “Create Priority Numbers” activity of the “Common Master” business component.

The system displays the following fields in the "Component Details" group box:

Part #	The part to which the component under warranty belongs.
Part Serial #	The serial number of the component.
Component #	The number identifying the component for which the claim is made.
Part Description	The textual description of the part. Zoom facility available.
ATA #	The ATA chapter to which the component belongs.
Component Type	The type to which the component belongs, which can be “Engine”, “APU”, “Landing Gear” or “Others”.

Modify the following field in the "Warranty Reference Details" group box, if needed:

Warranty Reference #	The number identifying the component warranty reference document based on which the warranty claim is created (Alphanumeric, 18). Ensure that the component warranty reference document is already created in the "Create Component Warranty" activity and is in "Confirmed" status. The component warranty reference document should be created for the component against which the claim is raised.
	Help facility available.

The system displays the following fields in the "Warranty Reference Details" group box:

Warranty Type	The warranty type for the part, which could be "New", "OEM", "Overhaul", "Repair", "Ultimate Life" or "Mod".
Comments	Any additional information pertaining to the warranty claim for the component. Zoom facility available.
Warranty Category	The category to which the warranty belongs.
Supplier #	The code identifying the supplier of the component.
Supplier Name	The name of the supplier of the component. Zoom facility available.
Warranty Start Date	The date from which the warranty coverage starts for the component.
Warranty End Date	The date on which the warranty coverage ends for the component.

The system displays the part warranty agreement that satisfies the following conditions:

The agreement should be created for the part and supplier combination displayed in this page.
It should be in 'confirmed' status.
Modify the following fields, if needed:

Agreement #	The part warranty agreement based on which the warranty claim is made (Alphanumeric, 18).
	Help facility available.
Amendment #	The number identifying the amendment made to the part warranty agreement (Integer).

Note: Ensure that the agreement and amendment number combination is already defined for the supplier and part combination, in the login organizational unit and is in "Confirmed" status.

The system displays the following field:

In - House Repairable?

The system displays "Yes" or "No", to indicate whether the component can be repaired in the airline operator's shop itself or not.

Modify the following field, if required:

Repair At	Use the drop-down list box to modify the location, in which the component under warranty will be repaired, which could be one of the following:
	Supplier - Select this option to indicate that the component will be repaired in the supplier's location.
	Third Party - Select this option to indicate that the component will be repaired in the third party's location such as authorized repair shop.
	In-house - Select this option to indicate that the component will be repaired in the airline operator's premises itself. This field should not be selected when the "In-house Repairable" field is set to "No".

Enter the following fields in the "Component Failure Details" group box, to modify the details:

Component Replacement #

The number identifying the component replacement transaction carried out during the removal of the defective component (Alphanumeric, 18). ). Entry in this field is mandatory, if “Claim Type” is set as “Failure” and movement history is available for the component in the "Aircraft" business component.

Ensure that the component replacement number is already defined in the "Component Replacement' business component and is in "Removed" or "Replaced" status. Also ensure that the component replacement document is created on the same component for which the warranty claim is being created.

Help facility available.

Click the "Get CWO" pushbutton, to retrieve the details of the component work orders that are raised on the component due to the component replacement transaction specified above.

The CWOs (including Child CWOs) that satisfy the following conditions are displayed by the system:

The status of the component work order is "Closed".
Modify the following field, if required:

Part Failed Date &Time

The date and time on which the part failed (Date Format). Mandatory. Ensure that this date is not later than the warranty end date and the current server date.

Note: If you have specified an agreement number, ensure that the part failed date is within the warranty validity period specified in the part warranty agreement.

The system displays the following field:

Removed From Aircraft Regn #

The aircraft registration number from which the component is removed.

Enter the following fields to modify the details:

Reason #

The reason for the component removal (Alphanumeric, 20). Ensure that the reason code is already defined in the "Create Reasons For Removal" activity of the "Common Master" business component and is in "Active" status. Data entry in this field is mandatory, if you have entered the "Component Replacement #" field.

Help facility available.

BER

Use the drop-down list box to indicate whether the component falls under the “Beyond Economic Repair” (BER) category. A component is categorized under "BER" when the projected cost of repair of the component is above a set percentage proportion of the replacement costs. The system lists the following options:

Yes - Select this option if the component falls under BER category.
No - Select this option if the component does not fall under BER category.

The system sets this field to "No" by default.

Holding Period

The period, for which the component declared as "Beyond Economic Repair", will be on hold by the airline operator (Integer). This value must be greater than zero.

Use the drop-down list box provided alongside, to modify the time unit. The system lists the options "Days" and "Months".

Data entry in this field is mandatory, if you have entered the "BER" field.

The system displays the following field:

Currency

The default currency that is identified for the login organizational unit.

The system displays the details of the component work orders that are created on the component through component replacement transaction, in the "Expenses Details" multiline. The costs incurred on the component work order is calculated from the "Component Work Reporting" business component:

Enter the following field in the "Expenses Details" multiline:

Comp. Work Order #	The number identifying the component work order that is executed on the defective component (Alphanumeric, 18). Ensure the following while entering this field:
	the component work order number is already defined in the "Create Component Work Order" business component and is in "Closed" status.
	The actual start date of the CWO is later than or equal to the part failed date.
	The source document of the CWO is “Work Scope” or "Others".
	The CWO number is unique in the multiline.
	Help facility available.

Note: You cannot modify the component work order that is already associated to the component warranty claim document.

The system displays the following fields:

CWO Description	The textual description of the component work order.
Maintenance Type	The type to which the component work order belongs.
Material Cost	The cost of material that was incurred on the component work order.
Labour Hours	The number of labor hours utilized for the component work order execution.
Labour Cost	The cost of labor that was incurred on the component work order. This is the cost reported by the resource of type "Skill" in the "Component Work Reporting" business component.
Facilities Cost	The cost of facilities that was incurred on the component work order. This is the cost reported by all the resource types other than "Skill" in the "Component Work Reporting" business component.
Misc. Cost	Any extra cost that was incurred on the component work order.
Total Cost	The total cost that was incurred on the component work order.

Enter the following field:

Remarks

Any remark pertaining to the component work order execution (Alphanumeric, 255).

Check the box in the "Select" column of the multiline, to mark the component work order for deletion.
Click the Delete icon in the toolbar above the multiline, to delete the component work orders selected in the multiline.

The system displays the following fields in the "Claim Summary" group box:

Total Claim

The total amount of claim against the component under warranty.

Enter the following:

Comments	Any remark pertaining to the warranty claim (Alphanumeric, 255).
	Zoom facility available.

The system checks the following before updating the claim details:

The Part failed date is earlier than the Warranty End date and/or the "Since New" values of the parameters based on which the warranty is tracked, is not greater than the "Warranty Expiry Values".

To confirm claim

Click the "Confirm Claim" pushbutton, to confirm the warranty claim.

The status of the component warranty claim is changed to "Confirmed".

Note: If the warranty claim is triggered from the “Component Reliability” business component, the system ensures that the “Claim Type” is “Reliability” and the calculated value of MTBF or MTBUR or both, are greater than the respective values of MTBF and MTBUR as given in the warranty agreement.

Click the "Edit Claim" pushbutton, to update the modified warranty claim.

Note: The system retrieves the discrepancies or maintenance reports (from the “Discrepancy Processing” business component) that are in “Closed”, “Under resolution”, “Pending” status, which are not mapped to any other warranty claim but are reported on the part number, serial number or component number on which the claim is raised.

Note: You cannot modify a component warranty claim without part warranty agreement, if the "Warranty Claim without Part Warranty Agreement" option is set as “Not Allowed” in the “Set Options” activity.

If the warranty claim is triggered from the “Component Reliability” business component, the system ensures that the “Claim Type” is “Reliability” and the calculated value of MTBF or MTBUR or both, are greater than the respective values of MTBF and MTBUR as given in the warranty agreement.

To cancel claim

Click the "Cancel Claim" pushbutton, to cancel the warranty claim.

The status of the component warranty claim is changed to "Canceled".

The system displays the following details in the “Record Statistics” group box:

Created by	The name of the user who created the component warranty claim.
Created Date	The date on which the component warranty claim was created.
Last Modified by	The name of the user who last modified the component warranty claim.
Last Modified Date	The date on which the component warranty claim was last modified.

To proceed, carry out the following

Select the "Update Defect Report" link at the bottom of the page, to enter the details of defects observed in the component under warranty.
Select the "Edit Claim Amount" link at the bottom of the page, to enter the details of amount that must be claimed from the supplier for the component under warranty.
Select the "Update Parameter Values" link at the bottom of the page, to enter the parameter details for the component under warranty.
Select the "Edit References" link at the bottom of the page, to enter the reference document details for the agreement.
Select the "Edit User Defined Details" link at the bottom of the page, to enter the user defined details for the agreement.

Modifying component warranty claim - An overview

You can modify the following details:

Claim Details

The textual description of the component warranty claim
The supplier warranty reference number for the component
The user-defined category to which the component warranty claim belongs
The type of the component warranty claim, which could be “Failure”, “Reliability” or “Others”
The type of reimbursement of claim amount
The user-defined status of the component warranty claim
The action suggested to the supplier regarding the warranty
The priority to be assigned to the component warranty claim

Warranty Reference Details

For a component, more than one component warranty reference can be created. You can create a claim for each component and warranty reference combination. This page allows you to modify the warranty claim that is already associated to the component.

Agreement Details

The part warranty agreement that is associated to the claim can also be edited. You can modify the agreement number, amendment number and the location in which the component will be repaired.

Component Failure Details

The date on which the part failed.
The number of the component replacement transaction carried out during the component removal.
The reason for the component removal.
Whether the component falls under “BER” (Beyond Economic Repair) category. A component falls under BER, when the projected cost of repair is above a set percentage proportion of the replacement costs. The operator can hold the BER components for a specific time period during which necessary remedial action would be taken by the supplier.
The number of days or months for which the BER component can be held by the airline operator.

Expenses Details

The expenditure incurred on the work orders executed on the component, can be claimed from the supplier. You can modify the details of the component work orders that are associated to the claim. The system calculates the cost break-up of all the component work orders listed in the multiline during updation.

Confirm Claim

A claim can be confirmed in this page. Only a claim in "Fresh" status can be confirmed. A confirmed claim is released to the supplier for processing.

Cancel Claim

You can cancel a component warranty claim in "Fresh" status. Once cancelled, the component warranty claim is disabled from future reference.