Viewing service order details

The system by default displays the “Service Orders” tab page.

Select any of the radio buttons:

Shop

Select this radio button if you wish to retrieve details of component jobs.

This radio button remains selected by default.

Aircraft

Select this radio button if you wish to retrieve the details of AME jobs.

Both

Select this radio button if you wish to retrieve details of component as well as AME jobs.

The system displays the count of records under each of the following Tiles:

Current Jobs	The count indicates the Packages/Component work orders that are Planned / in-progress / Completed. Select this card to view all the Customer Orders with for the login user's customer ID that are still in “Authorized” or “Processed” status. More.. By default the system highlights this card on launch of the portal.
Ready for Shipment	The count indicates those work orders that are in Closed or Pre-closed status work order with main core pending for shipment. Select this card to view all the Customer Orders (with order applicability as parts) for the user's customer ID that are in processed status. More.. Note that for Shipping Note that is in confirmed status, the system considers that Parts have been shipped, if all the parts in the customer order has been included in one or more shipping note. This card is displayed when the ‘Shop’ radio button is selected.
Ready for Release	This count indicates the AME package in “Closed” or “Pre-closed” status and aircrafts that are ready for release to the customer. This card is displayed when the “Aircraft” radio button is selected.
Recent Shipments	Indicates the count of work orders. closed and main core parts that have been shipped to the customer.
Operational approvals	Count of work orders / packages pending for approval from customer. E.g. Usage of PMA deviated parts.
Commercial Approvals	Indicates the count of work orders / packages / count of Customer Order numbers (irrespective of the number of Independent or Regular Quotes created against it) which has commercials approvals pending against the same (Quote approvals/PMA part approvals / Mod. Approvals etc. Note that the system retrieves all the Customer Orders, which has either any of its Independent quote or a regular quote in ‘Pending’ status for customer approval.
Exchange Core Due	The count indicates Customer Orders having Advance Exchange and the associated Exchange order for which Core parts are due / open. i.e. Goods inward for that part has not been tagged for that Customer Order.

The system displays the following in the right side of the Document List:

Our Ref.#	The system created PSO number for own reference.
Contract #	The number identifying the customer's contract as in the Sale Contract.
Word Details	The summary of the work performed in package / work order.
On Advance Exchange?	Whether the order is for advance exchange, which could be “Yes” or “No”.
Source Part Shipped?	Whether the source part is shipped to the customer, which could be “Yes” or “No”.
Way Bill #	Indicates the waybill number in the shipping note of the corresponding Customer Order. Note that the system displays this field only for Customer Orders with jobs other than “Aircraft”.
Core Due?	Indicates whether the core part is returned, which could be any of the following: Yes – Indicates that the customer is yet to return the Core part for which he exchanged another part with MRO. No – Indicates that the customer has already returned the Core part for an exchange order or in any other case, it would simply mean, there is no core to be returned.
Ref. Obj. #	The numbering identifying the Aircraft Reg # or Component / Part # on which service was performed.
Manufacturer Serial #	The number identifying the Serial # of the component serviced.
Manufacturer Lot #	The number identifying the Lot # of component serviced.
Remarks	Any comments pertaining to the customer order.

Select the Current Jobs, Ready For Shipment, Recent Shipment or Operational Approvals Cards, the system displays the following tabs:

Select the “Work Execution Detail” tab to retrieve details of work orders at task level.
Select the “Approvals” tab to record operational or commercial approval against an order / package.
Select the “Quick Links” combo to navigate to launch various reports.

Invoice Release Report: To review the Invoice release report of the corresponding CO.
Generate Package Execution Report: To generate package execution report.
Quote Report: To launch consolidate Quote Report of the corresponding Customer Order.

Select the "Recent Request" Card, the system displays the following tab:
Select the “Parts Info” tab to retrieve details of the part.

Viewing Part Sale Order details

Select the “Part Sale Order” tab to retrieve part sale details.

The system displays the following cards:

Open Orders	Indicates the count of all the Part Sale Orders except those in “Closed” status that is Part Sale Orders that are not yet completed.
Pending Quote	Indicates count of quotations due for approval.
Request Pending	Indicates count of customer requests that are not processed against which quotation or Part Sale Order has not yet been created.

Click the “Track” pushbutton to search and track the specified order or part #. The system lists all he orders with the value specified.

Document List Section

Document List

The list of orders pertaining to the card selected in the card section above.

The system displays the following fields in the right side of the “Document List” section:

PO Number	The purchase order number as given by the customer.
Status	Indicates the status of the work order / package.

Select the “Timeline” to view timelines displayed based on TAT time.
Select the icon to use the collaborator discussion tool.
Select the “Open Orders” card. The system displays the following fields on the right side of the “Customer Portal” screen

Our Ref.#	The system created PSO number for our reference.
Order Date	The date in which the part sale order was created.
Order Remarks	Any remark or comment pertaining to the part sales order.
Invoicing Status	The status of the invoice. Indicates whether the invoice has been generated and sent to the customer.
Shipping Status	The status of the shipping process. Indicates whether parts are shipped against the sale order.
Payment Status	The status of the order. Indicates whether the order is due for payment, partially paid or fully paid.

Select the “Pending Quote” card. The system displays the following fields on the right side of the “Customer Portal” screen.

Quote Ref.#	The reference number of the quotation provided to the customer.
Quote Valid Till	The date up to which the quotation can be used for creation of a sale order.
Date of Rel. for Approval	The date on which the quote is released for customer approval.
Addl. Quote Provided?	Indicates whether additional quote is provided, which could be “Yes” or “No”.
Quote Remarks	Remarks provided in the quotation.

Select the “Request Pending” card. The system displays the following fields on the right side of the “Customer Portal” screen.

Requested Date	The date on which the customer raised the request.
Need Date	The date by which the required quantity of the requested part is needed for maintenance/task execution.
Priority	The priority assigned to the customer request.
Delivery Notes	Additional information pertaining to customer request.

The system displays the following tabs.

Select the Work Execution Detail tab to retrieve details of work orders at task level.
Select the Approvals tab to record operational or commercial approval against an order / package.