Viewing work order details

In this page, the system displays the details of the work order selected in the “Review Work Execution” page of the "Shop Work Order" business component. When a work order is selected in the left pane, the details of the work order are displayed in the respective tabs in the right pane. On selecting the links in the left pane, the corresponding details will be displayed in the multiline in the right pane. You can view details such as task details, part / resource estimates and actuals, comments, observation details, parameter details of the part / serial, part removal details, sign-off comments, timesheet details, status log, additional main core details and hold details of the task.

Click the hyperlinked SWO # in the “Review Work Execution” page in the "Shop Work Order" business component.

The “View Work Order Details” page appears.

Work Order tree

The system displays the “Work Order” section in which the work order and its child work order are displayed in the following format:

1. SWO # :: Work center # :: Order Desc. :: Part # :: Serial # :: Part Desc. :: Status

1.1 SWO # :: Work center # :: Order Desc. :: Part # :: Serial # :: Part Desc. :: Status

1.1.1 SWO # :: Work center # :: Order Desc. :: Part # :: Serial # :: Part Desc. :: Status

1.2 SWO # :: Work center # :: Order Desc. :: Part # :: Serial # :: Part Desc. :: Status

On selecting a work order, the work order details are displayed in the respective tabs in the right pane

Tabs in right pane

Select the “Order Details” tab to view the work order details.
Select the “Order Execution Details” tab to view details regarding the execution of the work order.
Select the “Part Disposition & Movement Details” tab to view disposition and movement details of the part.
Select the “Reference Details” tab to view customer order and other details of the work order.
Select the “Contract Terms & Conditions” tab to view the contract information of the work order.
Select the “Removal & Warranty Details” tab to view details regarding removal of the part, warranty, and other ownership details of the work order.

Important Dates

The system displays the following dates in this section:

Plan St. Dt	The planned start date and time of the work order.
Plan End Dt.	The planned end date and time of the work order.
Actual St. Dt	The actual start date and time of the work order.
Actual End Dt.	The actual end date and time of the work order.
Projected Completion Date	The projected completion date for closure of the work order. The associated child work scope completion or delays, if any, must be considered here.
Target Date	The date of completion of the work order, irrespective of the scope of the child work orders.
Prom. Del. Date	The promised delivery date in the customer order.
Cust. Receipt Date	The date on which the customer has requested the main core to be sent back.

Links

The system displays the following links which can be invoked to display popup screen which displays various details of the shop work order.

View Order Details	View Part Estimates vs Actuals	View Resource Estimates vs Actuals
View Removed Part Status	View Employee Timesheet Records	View Shop Findings
View Comments	View Sign-Off Details	View Status Log
View Replacements	View Work Exec. Certificates	View Parameters Recorded
View Addl. Main Cores	View Work Holds

To proceed further,

Select the “View Associated Service Purchase Orders” link to view the associated purchase order details.

Refer to “Purchase Order” online help for more details.

Select the “Upload Documents” link to upload files associated with the work order regardless of status to the common repository.

Select the “View Associated Doc. Attachments” link to view files associated with the work order from the common repository.
Select the "Print Tag for Removed Object" to print the tag for the removed object.

Viewing order details

This tab allows you to view the details of the shop work order such as shop work order number, order description, job type, main core details such as part number, manufacturer part number, manufacturer number, serial number, stock status of the main core, etc. and the workscoping details.

This tab appears by default, in the “View Work order Details” page.

Order Details

The system displays the following:

SWO #	Indicates the shop work order for which details are retrieved.
Order Description	The textual description of the work order.
Status	The status of the shop work order, which could be which could be “Draft”, “Fresh”, “Planned”, “In-Progress”, “Completed”, “Cancelled”, “Pre-closed”, “Closed” or “Ext. Routed”.
Job Type	The job type of the shop work order, which could be one of the following: “Engine” – Indicates that work order is created for the engine. “Component” – Indicates that work order is created on a part whose part type is “Component”. “Piece Part” – Indicates that work order is created on a part whose part type is non-component. “Make” – Indicates that work order is created for parts that are being fabricated at the work center. “Facility” – Indicates that work order is created for maintenance of equipments or tools that are used for maintenance of parts. “Project” – Indicates that work order is created for specific projects. “Miscellaneous” – Indicates that work order is created for any other general work.
Primary Work Center	The code identifying the work center that is responsible for SWO execution.
Event #	The event number identified for grouping the shop work order. The event number represents a visit and is a linkage between the parent work order and the child work order(s).

Main Core Details

The system displays the following in the “Main Core Details” group box:

Part #	The code identifying the main core part
Mfr. Part #	The number issued by the manufacturer of the main core part.
Mfr. #	The code identifying the manufacturer of the main core part.

Note: The system displays the “Mfr. Part #” and “Mfr. #” fields, and hides the “Part #” field, if the parameter “Enable Manufacturer Part # control in transaction” under the Category ‘Manufacturer Part #’ is set as “Yes” in the “Set Inventory Process Parameters” activity of the “Logistics Common Master” business component. If the parameter is set as “No”, the system displays only the “Part #”.

Serial #	The serial number of the main core part.
Component #	The code identifying the main core component.
Multiple Cores?	Indicates whether additional cores are associated to the same work order. The system displays the options “Yes” or “No”. The system displays “No”, by default. Note: The system lists only the value “No” in the drop-down box, if the ‘Job Type’ is set as “Engine”, “Component” or “Facility”.
Main Core Status	The status of the main core component, which could be “Not Applicable”, “Pending Issue”, “Issued”, “Ext. Routed”, “Ext. Routed-BER” or “Ext. Routed-Exchange”. Not Applicable – Indicates that the main core status is not applicable to the work order. This value is displayed if the process parameter 'Prevent Order Exec. With Main Core Not Issued?' is set as “No” for the SWO Type in the “Common Master” business component. Pending Issue – This value is displayed when a Material Request is generated for the main core. Issued – This value is displayed when an issue has happened against the request. Ext. Routed – The system displays this value, if for the Part # / Serial #, a Repair Order is created with ‘Auto Return’ service. Ext. Routed-BER – This value is displayed when the main core sent to the external Repair Agency is deemed as Unserviceable i.e. Beyond Economic Repair (BER). Ext. Routed-Exchange – This value is displayed if the Repair Order created is of type 'Exchange' and if a different component is sent back from the Repair Agency.
Stock Status	The stock status of the main core.
Part Description	The textual description of the main core part.

The other fields such as “Lot #”, “Qty.”, “Mfg. Serial #”, “Mfg. Lot #”, “Facility Object #”, “Facility #” and “Description” appear selectively in the “Main Core Details” section, based on the ‘Job Type’.

If the ‘Job Type’ is “Facility”, part # -serial # details are disabled and the following fields are enabled:

Facility Object #	The code identifying the facility object. A facility object refers to a facility that is already defined in the Work Center business component or a part that is already defined in the “Part Administration” business component.
Facility #	The code identifying the facility. A facility is a tool or equipment used to execute maintenance jobs on aircraft and aircraft-related components.
Description	The textual description of the facility is displayed here.

Part/Serial/Lot modification details

The system displays the following fields in the “Part/Serial/Lot modification details” group box:

Modified Part #	The code identifying the modified part in the engineering document.
Modified Mfr. Part #	The manufacturer part number of the modified part.
Modified Mfr. #	The code identifying the manufacturer of the modified part.
Modified Serial #	The serial number of the modified part in the engineering document.
Modified Lot #	The lot number of the modified part in the engineering document.

Workscoping Details

The system displays the following fields in the “Workscoping Details” group box:

Workscoping Status	The workscoping status of the work order. The system displays one of the following values: Initial – Indicates that workscoping is defined for the work order at the initial level. Final - Indicates that workscoping is defined for the work order at the final level, during the release of the work order. Revised – Indicates that workscoping is defined after revisions are made to the work order.
Revision #	The revision number of the work order after release.
Action on Revision	Indicates the latest action performed on the work order. The system displays one of the following values: Upgrade – Indicates that the existing task(s) that are selected are upgraded to a higher level workscoping task(s), to perform required maintenance procedures. Addition – Indicates that more workscoping tasks are added to the already existing workscoping tasks in order to perform required maintenance procedures.
Comments	Any additional comments related to workscoping.

Viewing order execution details

You can view the execution details of the work order, such as order priority, category, plan start / end date and time of the work order, repair classification to which the work belongs, order class whether the work orders are internal or external.

Select the “Order Execution Details” tab in the “View Workorder Details” page.

Execution Details

The system displays the following details in the “Execution Details” group box:

Order Category	The category to which the work order belongs.
Order Priority	The priority assigned to the work order.
User Status	The user-defined status of the task.
CoM Req?	Indicates whether Certification of Maintenance (CoM) is required for the shop work order. CoM is a document that is generated to certify the maintenance work executed on an item. CoM is issued when the maintenance work affects another employee’s work, directly or indirectly and hence requires certification by an authority.
Plan Start Date / Time	The plan start date and time of the work order.
Plan End Date / Time	The plan end date and time of the work order.
Work Requested	The type of the work requested in the customer order raised for the shop work order.
Repair Process Code	The repair process code that defines various repair processes that are performed on a component.
Order Class	The class to which the shop work order belongs. The system displays one of the following values: Internal – Indicates that the work order is an internal work order that is basically created for the MRO use. External – Indicates that the work order is external i.e. customer based.
Repair Classification	The repair classification specified in order to differentiate the tasks which are over and above the contract (COA - Contract Over and Above) between the operator and the MRO.

Accounting Details

The system displays the following details in the “Accounting Details” group box:

Expense Type

The expense type of the work order, which could be one of the following:

Revenue - Indicates that the work order is of expense type “Revenue”.
Capital - Indicates that the work order is of expense type “Capital”.

CAPEX #

The capital expense proposal number applicable to the work order.

Part Modification Details

The system displays the following details in the “Part Modification Details” group box:

Note: This group box appears only if ‘Job Type’ for the shop work order is “Piece Part”.

New Part #	The new part number available in the shop work order.
New Mfr. Part #	The new manufacturer part number available in the shop work order.
New Mfr. #	The manufacturer of the new part, available in the shop work order.

Note: The system displays “New Mfr. Part # - New Mfr. #” combination, if the parameter “Enable Manufacturer Part # control in transaction” under the Category ‘Manufacturer Part #’ is set as “Yes” in the “Set Inventory Process Parameters” activity of the “Logistics Common Master” business component. If the parameter is set as “No”, the system displays only the “New Part #”.

Viewing part disposition and movement details

In this tab you can view disposition and movement details of the main core. You can view initial and final disposition details indicating the type of the work to be performed on the part removed, whether any fault is found during inspection of the part, current location of the part, location where the main core must be returned after the work is completed, etc.

Select the “Part Disposition & Movement Details” tab in the “View Workorder details” page.

Part Disposition Details

The system displays the following field in the “Part Disposition” group box:

Initial Repair Disp.	Indicates the type of the work to be performed on the main core, during the initial stage.
Final Rep. Disp.?	The type of the work i.e. repair, replace, exchange, etc. to be performed on the main core, during the final stage (for example, after work order generation).
Disposition Remarks	Any remarks, related to the disposition of the part.
NFF?	Indicates whether any fault is found during inspection of the part. The system displays “Yes” or “No”.
BER	Indicates whether the servicing of the component is beyond economic repair (BER) or not. The system displays “Yes” or “No”.

Core Movement Details

The system displays the following field in the “Core Movement Details” group box:

Current Loc.	The current location of the main core.
Next Move	The location where the main core has to be moved after the execution of a particular task.
Final Movement	The location where the main core must be returned after the entire work is completed. The system displays one of the following options concatenated with the location (i.e. Work Center # / Warehouse #) to which the main core is returned: Not Applicable Return to specified WH Return to specific Work Center Return to Prime WC Return to Top Assy. WC Return to org. WC Return to A/C Return to Supplier Return to Customer Return to Customer Consignment
Movement Remarks	Any comments related to the movement of the part.

Viewing reference details

In this tab, you can track and view the customer order details, execution reference details, parent work order details, work requested details such as discrepancy references, job card references, etc.

Select the “Reference Details” tab in the “View Workorder Details” page.

Customer Order Details

The system displays the following details:

Customer Order # / Rev #	The unique code identifying the customer order raised for performing a task, and the revision of the customer order.
Customer #	The unique code identifying the customer for whom the customer order is created.
Order Desc.	The textual description of the customer order.
Source Cust. Order # / Rev #	The code identifying the source customer order and the revision number of the source customer order.
Customer #	The code identifying the customer, with reference to the source customer order.
Contract #	The code identifying the contract that is available for the shop work order.
Work Scope Code	The workscoping number of the work order.

A/C Execution Details

The system displays the following fields “A/C Execution Details” group box:

Exe. Ref #	The code identifying the execution reference document. AME # or SWO # is displayed here based on the Exec. Ref. Type.
Aircraft Reg. #	The code identifying the aircraft to which the main core belongs.
Work Center #	The work center defined for the aircraft.

Parent Work Order Details

The system displays the following fields in the “Parent Work Order Details” group box:

Parent SWO #	The system displays the type of the parent shop work order in this field. The code identifying the parent work order is displayed as a hyperlink alongside.
Root SWO #	The system displays the type of the root work order in this field. The code identifying the root work order is displayed as a hyperlink alongside.

Work Order Source Details

Source Parent SWO #	The type of the source parent work order. The code identifying the source parent work order is displayed alongside as a hyperlink.
Source Root SWO #	The type of the source root work order. The code identifying the source root work order is displayed alongside as a hyperlink.
Source Cust. Order # / Rev #	The code identifying the source customer order and the revision number of the source customer order.
Customer #	The code identifying the customer, with reference to the source customer order.
Org. Contract #	The code identifying the contract that is available for the shop work order.

Work Requested Details

The system displays the following fields in the “Work Requested Details” group box:

Discrepancy References	Any discrepancy related to the part/aircraft.
Job Card References	Any job card related to the part/aircraft.
Mod. Instructions	Any instructions pertinent to the modification of the part/aircraft.
Cust. Work Requested	The type of the work requested in the customer order raised for the shop work order.

Viewing contract terms and conditions

In this tab, you can view the contract details of the work order.

Select the “Contract Terms & Conditions” tab in the “View Workorder Details” page.

The system retrieves and displays the contract information from the following pages of the “Sale Contract – Services” business component:

“Operational Parameters” tab of the “Edit Terms of Execution” page.
“Part Handling Details” tab of the “Edit Terms of Execution” page.
“Edit Additional Information” page.
“Certificate Requirements” tab of the “Edit Incoming and Outgoing Terms” page.

The system displays the following fields in the “Contract Details” multiline:

Element	The operational elements defined in the contract.
Description	A textual description of the element.
Value	The permitted value of the operational parameter.
Auto Hold?	Indicates whether the task is put on hold. The system displays the values “Yes” or “No”.
Hold Codes	The hold code for the work delays that are permitted.

Viewing removal and warranty details

This tab page allows you to view the part removal details, supplier and customer warranty details, and the ownership details of the work order.

Select the “Removal & Warranty Details” tab in the “View Workorder Details” page.

Removal Details

The system displays the following fields in the “Removal Details” group box:

Rem. From A/C Reg # / MSN #	The registration number of the aircraft from which the component / main core for which the work order is created, is removed. The manufacturer serial number of the aircraft from which the component / main core is removed, is displayed alongside.
Removed from Part # / Serial #	The code identifying the part # of the engine from which the component is removed / serial number of the engine from which the component is removed.
Reason for Removal	The cause of removal of the component from the aircraft
Removal Date & Time	The date and time at which the component is removed from the aircraft.
SOS Disposition	The ship or shelf (SOS) disposition of the main core. The system displays the values “Confirmed Failure”, “Suspected Failure”, “No Fault Found” or “Not Applicable”.
Initial Discrepancy Count	The total number of discrepancies reported for the Main Core Part # / Serial # and the Child Part # / Serial #, in “Pending” status.

Supplier Warranty Details

The system displays the following fields in the “Supplier Warranty Details” group box:

Under Warranty?	Indicates whether the main core is under warranty. The system displays the value “Yes” or “No”.
Warranty Agreement # / Supplier #	A unique number identifying the warranty agreement or the code identifying the supplier of the component.
Warranty Ref. #	The number identifying the warranty reference document created for the main core.

Customer Warranty Details

The system displays the following fields in the “Customer Warranty Details” group box:

Warranty Requested?

Indicates whether warranty is requested for the main core. The system displays “Yes” or “No”.

Warranty Resolution

The decision of the Customer Service Manager (CSM) regarding the status of the warranty requested for the main core. The system displays one of the following values:

Accepted - Indicates that the warranty request for the main core is accepted.
Rejected – Indicates that the warranty request for the main core is rejected.
Partial - Indicates that the warranty request for the main core is accepted under certain terms and conditions.

Warranty Notes

The details of the warranty agreement.

Ownership Details

The system displays the following fields in the “Ownership Details” group box:

Ownership / Owning Agency #	Indicates the ownership type of the aircraft, which could be “Owned”, “Leased”, “Leased Out” or “Customer”. The code identifying the agency who owns the aircraft, is displayed alongside.
Exchange Contract?	Indicates whether the main core is covered under exchange contract with the supplier or not. The system displays the options, “Not Covered” or “Covered”.
PBH Coverage	Indicates whether the main core is under PBH (Power By Hour) coverage or not.