Recording work requested for customer parts

Select the “Work Requested – Customer Parts” tab for recording the work requested for main core customer parts.

Note: If you have changed/deleted the part # in the Part Details tab or serial and/or lot # in the Serial/Lot Details tab, any details recorded for the part/serial/lot # will not be available in the Work Requested-Customer Parts tab anymore.

Enter the following fields in the multiline;

Display Option	Use the drop-down list to select the display options available to filter the data to be retrieved which could be "All Line #" – Pending Work Request entry”, "All Line # - Work Request Info Entered”, "All Line” and "Specific Line #".
Receipt Line #	Use the drop-down list to list the Received Main Core parts if the Display Option is selected as “Specific Line #”. On selection of any Part # listed in the drop down, the system retrieves the record in the multiline.

The system displays the following fields in the multiline:

Received Part #	The number identifying the main core part received from the customer The system ensures at least one Received Part # of Material Type "Main Core" exists as defined in the “Part Details” tab to enter work requested information. The system ensures that serial/ lot controlled Received Part # of Material Type "Main Core" has their serial/ lot details entered in the “Serial / Lot” tab.
Mfr. Part #	The part number provided by the manufacturer of the part. This number corresponds to the Received Part #, if defined in the “Part Administration” business component.
Received Mfr. Serial #	The received serial number issued by the manufacturer of the part.
Received Mfr. Lot #	The received lot number issued by the manufacturer of the part.
Qty	The quantity of parts received.
UOM	The unit of measurement of the part received.
Adv. Exch.	Indicates whether the part is core due from the customer against the customer order.
SWO #	The number identifying the auto generated shop work order for the main core part received.
Repair Order #	The number identifying the auto generated repair order for the main core part received to sent it for OV repair.

Enter the following fields:

Removal Reason	Use the drop-down list box to specify the reason for removing the received part #. The system lists all the ‘active’ reason #s defined in the “Create Reasons for Removal” activity of the “Common Master” business component along with a blank value. The system leaves the field blank, by default.
Repair Classification	Use the drop-down list box to specify the repair classification of the part. The system lists all the ‘active’ quick codes defined under the Quick Code Type ‘Repair Classification’ in the “Create Quick Codes” activity of the “Maintenance Task” business component along with a blank value. The system leaves the field blank, by default.

The system displays the following fields in the multiline:

Resolution Comments	Latest remarks mentioned in "Manage Quarantine Parts" page entered by the user who acted on the quarantined part.
Part Description	The textual description of the part.

Enter the following fields;

Removed from A/C Reg. #	The Reg. # of the aircraft from which the main core part was removed and sent for repair. Help facility available
Removed from Part #	The number identifying the part from which the component was removed, if the Received Part # is a sub-assembly of a major part. Help facility available.
Removed from Mfr. Part #	The Mfr Part # of the Part # from which the Received Part # was removed, if the Received Part # is a sub-assembly of a major part. Help facility available.
Mfr. #	The code identifying the manufacturer of the part from which the received part # was removed (Alphanumeric, 45). Help facility available.
Removed from Serial #	The serial number of the part from which the Received Part # was removed and sent for repair
Removed Date & Time	The date and time on which the Received Part # was removed from the aircraft or the parent part assembly. The system ensures that the value entered is earlier than or equal to the current date and time.
Reason for Removal	The reason for removing the Received Part # from the aircraft or the parent part assembly and sent for repair
Work Requested	The work requested by the customer to be performed on the Received Part #. Mandatory.
Repair Process Code	Use the drop-down list box to select the unique number identifying the repair process (Alphanumeric, 25). Mandatory. This can be a combination of characters and digits. Ensure that this number is unique to the organization unit. The system ensures that the Repair Process Code selected is in “Active” status as defined in the “Logistics Common Master” business component.
MOD Instructions	The modification instructions that needs to be performed on the Received Part #
Customer PO #	The reference number from the customer on which the Customer Order # is generated. Mandatory.
Customer Reqd. Date	The date on which the customer has requested the part after repair. The system ensures that this value is greater than or equal to the current date.
Customer Priority	The order priority of Customer Order #. The system lists all the priority number description as defined in the “Logistics Common Master “business component. Mandatory. The system leaves the field blank by default.
Part Final Dest.	Use the drop-down list box to select the final destination like the aircraft or customer where the part has to be returned after repair.
TAT Start Date	The starting date of the turnaround time for the part to be repaired.

The system displays the following field:

Under Warranty?

Click the hyperlinked field which could be “Yes”, “No” or “Not Applicable” in order to view the warranty instance of the part.

Enter the following fields:

Warranty Requested?	Check the box ,if the warranty is requested by the customer for the Received Part #
Warranty Details	The warranty details pertaining to the warranty requested for the Received Part #
RMA #	The Material Return Authorization code given by the user authorizing the customer to send the part back, if the customer is returning the part which was already repaired by the user.
Cust. Maint. References	The approval from the customer to carry out the repair on the Received Part #.
Job Card References	The Job Card # details of the Received Part #.
Discrepancy References	The discrepancy reported based on which the Received Part # was removed from the aircraft or the parent part.
Contract #	The contract number between the user and customer under which the received part – serial or lot is covered. Mandatory. The system ensures that the entered value is applicable for the Customer # - Received Part # - Serial # combination and in "Approved" or “Processed” status as defined in the “Sale Contract” business component. Help facility available.
Customer Order #	The number identifying the customer order for the Part # - Serial # combination. The system ensures that the entered value is associated to the Contract # and contains the Received Part # - Serial #. Help facility available.
Comments	Any remarks pertaining to the part received for repair.
Quarantined?	Check the box to indicate that the part is quarantined.
Reason for Quarantine	Use the drop-down list to select the reason for quarantine. The system lists all the reason codes defined for the Reason Type "Quarantine" in the “Logistics Common Master” business component. This field is mandatory, if the Received Part # is quarantined.
Quarantine Comments	Any remarks pertaining to quarantine. This field is mandatory, if the Received Part # is quarantined.
Quarantine Status	Use the drop-down list to select the status of quarantine which is user defined. The system lists all the values defined for the Quick Code Type "Quarantine Status" in the “Logistics Common Master” business component. The system ensures that the Quarantine Status selected is in “Active” status as defined in the “Logistics Common Master” business component. This field is mandatory only if the Quarantined? checkbox is checked.
Resolution Resp.?	Use the drop-down list to select the resolution responsibility which is user defined quick codes in the “Logistics Common Master” business component. The user must define the role of the discrepancy or resolution. The system lists all the values defined for the Quick Code Type "Resolution Responsibility" in the “Logistics Common Master” business component. The system ensures that this value Resolution Resp.? selected is in “Active” status as defined in the “Logistics Common Master” business component. This field is mandatory, if the Quarantined? checkbox is checked.
Quarantine Area	Use the drop-down list to select the area of quarantine The system ensures that the Quarantine Area selected is in “Active” status as defined in the “Storage Administration” business component. This field is mandatory, if the Quarantined? checkbox is checked.

Click the “Evaluate/ Get Contract” pushbutton to retrieve or validate the contract number.
Click the “Save” pushbutton to save the work request of customer part details.

To proceed, carry out the following

Select the “Part Details” tab for recording the basic details of the part.
Select the “Serial/ Lot Details” tab for recording the serial/ lot details of the part.
Select the “Supplementary Info” tab for recording the additional details of the part.
Select the “Movement Details” tab for recording details of the part movement.
Select the “Reports” tab for generating or printing report details of the part.