Selecting engineering service request

This page allows you to select an ESR for processing into an EAN. Tell me more.

Select the “Process Engg Service Request” link under the “Engineering Advice Note” business component.

The “Select Engg. Service Request” page appears.

Enter the following fields in the “Search Criteria” group box:

Engg Service Req #	The number identifying the ESR to be processed (Alphanumeric, 18). You can enter the ESR number in full or specify it partially using the “*” character. The system displays all the ESR numbers that are similar to the value entered here. Leave the field blank to retrieve all engineering service requests raised in the login organizational unit.
Requesting Org Unit	Use the drop-down list box to select the organization unit in which the ESR to be processed, was raised. The system lists all organization units that are mapped to the login organization unit.
Priority	Use the drop-down list box to select the priority assigned to the ESR to be processed. Leave this field blank, if you wish to retrieve engineering service requests irrespective of the priority attached to them.
ATA #	The ATA chapter number on which the ESR to be processed is raised (Alphanumeric, 16). You can enter the ATA number in full or specify it partially using the “*” character. The system displays all the Engineering Service Requests that have been raised for ATA numbers that are similar to the value entered here. Leave this field blank to retrieve engineering service requests raised for all ATA numbers.
Aircraft Model #	The aircraft model for which the ESR has been raised (Alphanumeric, 20). You can enter the aircraft model number in full or specify it partially using the “*” character. The system displays all the engineering service requests that have been raised for model numbers that are similar to the value entered here. Leave this field blank to retrieve engineering service requests raised on all aircraft models.
Variable Tab #	The tab number of the aircraft model for which the ESR has been raised (Integer). You can enter the variable tab number in full or specify it partially using the “*” character. The system displays all the engineering service requests that have been raised for variable tab numbers that are similar to the value entered here. Leave this field blank to retrieve engineering service requests raised on all variable tab numbers.
Part #	The part number of the component for which the ESR has been raised (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system displays all the engineering service requests that have been raised on part numbers similar to the value entered here. Leave this field blank to retrieve engineering service requests raised on all parts.
Serial #	The serial number of the part for which the ESR has been raised (Alphanumeric, 40). You can enter the serial number in full or specify it partially using the “*” character. The system displays all the engineering service requests that have been raised on serial numbers similar to the value entered here. Leave this field blank to retrieve engineering service requests raised on all part serial numbers.
Applicability	Use the drop-down list box to indicate whether the ESR is applicable for “Aircraft”, “Component” or “Engine”. The system displays “Aircraft” by default.
Request Category	Use the drop-down list box to specify the request category. The system lists all the quick codes of type “Request Category” as defined in the “Eng. Service Request” business component. By default the system leaves this field blank.

Note: Leave all the fields blank if you wish to retrieve all the engineering service requests raised in the login organization unit.

Click the “Search” pushbutton to retrieve the search results.

The system displays the following in the “Search Results” multiline, based on the search criteria entered:

Note: The system retrieves only those engineering service requests that are in the “Confirmed” or “Response Declined” status.

Engg Service Req #	The number identifying the ESR.
Subject	The subject of the ESR.
Priority	The priority assigned to the ESR.
Variable Tab #	The variable tab number of the aircraft model.
Part #	The part number of the component.
ATA #	The ATA chapter number associated to the ESR.

Enter the following field in the “Search Results” multiline, if you wish to pre-close the ESR:

Pre-Closing Comments

An exact description of the reason due to which the ESR could not be clarified (Alphanumeric, 255). Data entry in this field is mandatory if the ESR is selected for pre-closure.

The system displays the following in the “Search Results” multiline, if the ESR is already processed:

Engg Advice Note #	The number identifying the EAN, to which the ESR is associated.
Request Category	The request category of the ESR.
Request Status	The status of the ESR. The system displays either “Confirmed” or “Response Declined”.
Requestor Comments	Any comments available if the ESR has been declined by the requestor.
Requesting Org Unit	The organization unit in which the ESR was raised.

Note: At least one row must be selected in the multiline if you wish to pre-close an ESR.

If an EAN is already associated to the selected ESR, it gets disassociated on pre-closure.

Only engineering service requests that are in “Confirmed” or “Response Declined” status can be pre-closed. But an ESR which is confirmed and has a temporary EAN associated with it cannot be pre-closed.

Check the box in the “Select” column of the multiline to select an engineering service request for processing.

Note: In case the ESR selected for pre-closure has pre-closure comments, the system removes the comments before pre-closing it.

Click the “Pre-Close Service Request” pushbutton to pre-close the selected engineering service request.

Note: This action is workflow-enabled. Notification messages can be sent as per the settings you have defined in the "Workflow Management" business component.

The system updates the “Processed by” field with the user ID and the “Processed Date” with the system date for the selected ESR’s.

The ESR is accorded an interim “Pre-Closed” status. But the ESR record retains the status as “Confirmed” and does not display the closing comments to the user who has raised the service request.

If an EAN is associated with an ESR, then the EAN is temporarily removed on pre-closure. But the ESR record retains the “Response Declined” status and will not display the closing comments to the user who has raised the service request

Note: This interim status can be confirmed in the “Release Response” activity of the “Engineering Advice Note” business component.

Click the hyperlinked engineering service request number in the multiline, to view the ESR details.

Refer the topic “View Engineering Service Request – An overview ” for more details.

Click the hyperlinked engineering advice note number in the multiline, to view the EAN details.

Refer the topic “View Engineering Advice Note – An overview ” for more details.

To proceed, carry out the following

Select the “Associate Existing Advice Notes” link at the bottom of the page to associate the selected engineering service request to an existing engineering advice note.

Select the “Create Advice Note” link at the bottom of the page to create a new engineering advice note for the selected ESR.

Select the “Revise Advice Note” link at the bottom of the page to revise the engineering advice note that is already raised for the selected ESR.

Selecting engineering service request – An overview

This page allows you to select an ESR for processing into an EAN. You can carry out a search based on the ESR number, the organization unit that has requested it, the priority assigned to the ESR and the ATA chapter number associated to it. You can also search based on the model number of the aircraft for which the ESR has been raised, the variable tab number of the aircraft, the part number and the serial number of the component and the applicability of the ESR. The system retrieves all the engineering service requests, which are in the “Confirmed” and the “Response Declined” status.

This page also allows you to select an ESR for pre-closure, after entering appropriate comments for it. The ESR can be pre-closed when the engineering cell is unable to clarify the request, or when a “Technical Circular”, containing the solution to the problem raised in the ESR, has already been published by the engineering department. On pre-closure, the status of the ESR is updated to an interim “Pre-Closed” status.