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Select the “Reference Details” tab under the “Document Attachment Details” group box in the main page.
Enter the following details:
Reference Doc Type |
Use the drop-down list box to specify the type of the reference document. The system lists all the active reference document types that are defined in the “Common Masters” business component. Data selection in this field is mandatory, if a value is entered in any other field in the multiline. The system leaves the field blank by default. |
Document ID |
The code identifying the reference document (Alphanumeric, 40). |
File Name |
The name of the file that contains the reference document details (Alphanumeric, 50). Help facility available. |
Remarks |
Any additional remarks pertaining to the reference document. |
Note: Ensure that at least one record is available in the multiline.
Note: You cannot modify the above fields if the claim is in “Canceled” status.
Select the “View File” link provided below the multiline to view the object attachment details.
Click the “Record Ref. Info” pushbutton to record the reference document details.
To proceed:
Select the “Claim Details” tab to enter the warranty claim details.
Select the “Processing Details” tab to process the warranty claim details.
Select the “Correspondence Details” tab to enter the reference details for the warranty claim.
