Entering correspondence details
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Using this tab page you can enter the correspondence information with the supplier.
Select the “Correspondence Details” tab under the “Document Attachment Details” group box in the main page.
Enter the following:
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Date |
The date of correspondence of claimant and the supplier (Date Format). Ensure that the date entered here is earlier than or same as the current server date. |
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Correspondence Category |
Use the drop-down list box to specify the correspondence category. The system lists all the ‘Active’ quick codes that are of type “Correspondence Category” as defined in the “Maintain Quick Codes’ activity of the current business component. Data selection in this field is mandatory, if the quick code type “Correspondence Category” is set as mandatory in the “Maintain Quick Codes” activity of the current business component. The system displays the default correspondence category (if any) defined for the component under the quick code type “Correspondence Category” as set in the “Maintain Quick Codes” activity of the current business component, by default. Else, the system leaves the field blank by default. |
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Claimant Remarks |
Any additional remarks pertaining to the correspondence information of the claimant (Alphanumeric, 255). |
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Supplier Remarks |
Any additional remarks pertaining to the supplier correspondence (Alphanumeric, 255). |
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Correspondence Status |
Use the drop-down list box to specify the status of the correspondence of the claimant with the supplier. The system lists all the ‘Active’ quick codes that are of type “Correspondence Status” as defined in the “Maintain Quick Codes” activity of the current business component. Data selection in this field is mandatory, if the quick code type “Correspondence Status” is set as mandatory in the “Maintain Quick Codes” activity of the current business component. The system displays the default correspondence status (if any) defined for the component under the quick code type “Correspondence Status”, by default. Else, the system leaves the field blank by default. |
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Reference |
The reference for the correspondence details (Alphanumeric, 20). |
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File Name |
The name of the file that contains the reference document details (Alphanumeric, 50). Help facility available. |
Note: Ensure that at least one record is available in the multiline.
Note: You cannot modify the above fields if the claim is in “Cancelled” status.
Select the “View File” link provided below the multiline to view the object attachment details.
Click the “Record Correspondence Info” pushbutton to record the correspondence details between the claimant and the supplier.
To proceed:
Select the “Claim Details” tab to enter the warranty claim details.
Select the “Processing Details” tab to process the warranty claim details.
Select the “Reference Details” tab to enter the reference details for the warranty claim.
