Viewing component warranty claim details

You can view the component warranty claim details in this page. Tell me more.

Select the "View Warranty Claim" link in the "Select Warranty Claim" page. Alternatively, select the hyperlinked warranty claim number in the multiline of the same page.

The “View Component Warranty Claim Information” page appears.

The system displays the following field:

Date & Time Format

The format in which the date and time field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the warranty claim for which the details are displayed.
Revision #	The revision number of the component warranty claim.
Description	The textual description of the component warranty claim.
	Zoom facility available.
Supplier Warranty Ref #	The number identifying the supplier warranty reference document containing the component warranty claim details.
Claim Acceptance Status	The status of the claim acceptance by the supplier. The system displays one of the following options:
	Accepted - indicates that the supplier accepts the component warranty claim.
	Partially Accepted - indicates that the supplier partially accepts the component warranty claim.
	Under Dispute - indicates that the claim acceptance is under dispute.
	Hold - indicates that the supplier holds the component warranty claim from further processing.
Claim Status	The status of the component warranty claim, which could be one of the following:
	Fresh - when the warranty claim is created in "Create Component Warranty Claim" activity.
	Confirmed - when the warranty claim is confirmed in "Edit Component Warranty Claim" activity.
.	Canceled - when the warranty claim is canceled in "Edit Component Warranty Claim" activity
	Released - when the warranty claim is released to the supplier in "Release Component Warranty Claim" activity.
	Revised - when the released warranty claim is revised after getting feedback from the supplier in "Revise Component Warranty Claim" activity.
	Pending Release - when the warranty claim is waiting for release after revision in "Revise Component Warranty Claim" activity.
	Pre-Closed - when the warranty claim is pre-closed in "Freeze Component Warranty Claim" activity.
	Freezed - when the warranty claim is freezed in "Freeze Component Warranty Claim" activity.
	Closed - when the warranty claim is closed in "Close Component Warranty Claim" activity.
Claim Type	The type to which the component warranty claim belongs.
Claim Category	The category of the component warranty claim.
Reimbursement Type	The method in which the claim amount is reimbursed by the supplier, which could be one of the following:
	Cash - indicates that the claim amount is reimbursed in the form of cash.
	Credit - indicates that the claim amount is reimbursed in the form of credit.
	Others - indicates that the claim amount is reimbursed in a mode of payment other than cash and credit.
User Status	The user status of the component warranty claim.
Suggested Action	The action suggested for the component under warranty.
Priority	The priority for the warranty claim.

The system displays the following fields in the "Component Details" group box:

Part #	The part to which the component under warranty belongs.
Serial #	The serial number of the component.
Component #	The number identifying the component for which the claim is made.
Part Description	The textual description of the part. Zoom facility available.
ATA #	The ATA chapter to which the component belongs.
Component Type	The type to which the component belongs, which can be “Engine”, “APU”, “Landing Gear” or “Others”.

The system displays the following field in the "Warranty Reference Details" group box:

Warranty Reference #	The number identifying the warranty reference based on which the claim is created.
Click the hyperlinked Warranty Reference # to view the component warranty information details. The system displays the following fields in the "Warranty Reference Details" group box:
Warranty Type	The warranty type for the part, which could be "New", "OEM", "Overhaul", "Repair", “Ultimate Life” or "Mod".
Comments	Any additional information relating to the warranty claim for the component. Zoom facility available.
Warranty Category	The category to which the warranty belongs.
Supplier #	The code identifying the supplier who provides the warranty.
Supplier Name	The name of the supplier who provides the warranty. Zoom facility available.
Warranty Start Date	The date from which the warranty coverage starts for the component.
Warranty End Date	The date on which the warranty coverage ends for the component.
Agreement #	The part warranty agreement based on which the warranty claim is made.
Click the hyperlinked Agreement # to view the part warranty agreement information details. The system displays the following fields in the "Warranty Reference Details" group box:
Amendment #	The number identifying the amendment made to the part warranty agreement.
In - House Repairable?	The system displays "Yes" or "No", to indicate whether the component can be repaired in the airline operator's shop itself or not.
Repair At	The location, in which the component under warranty was repaired, which could be one of the following:
	Supplier - indicates that the component was repaired in the supplier's location.
	Third Party - indicates that the component was repaired in the third party's location such as authorized repair shop.
	In-house - indicates that the component was repaired in the airline operator's premises itself.

The system displays the following fields in the "Supplier Response Details" group box:

Ref. Document #	The number identifying the reference document that contains the response of the supplier regarding the claim.
Response Date	The date on which the supplier response is made.
BER Acceptance	The BER acceptance status which could be one of the following:
	Accepted - indicates that the supplier has accepted the declaration of the component as 'BER' (Beyond Economic Repair).
	Rejected - indicates that the supplier has rejected the declaration of the component as 'BER' (Beyond Economic Repair).
Reject Reason#	The reason number identifying for the rejection of component warranty claim raised on the component.
No Fault Found	Indicates whether the supplier reports no fault in the component. The system displays one of the following options:
	Yes - indicates that the supplier has not found any fault in the component for which the claim is raised.
	No - indicates that the supplier has found fault in the component for which the claim is raised.
Supplier Response	Any response given by the supplier regarding the claim.
	Zoom facility available.
Action	The action suggested by the supplier regarding the claim raised.
	Zoom facility available.

The system displays the following details in the "Component Failure Details" group box:

Component Replacement #	The number identifying the component replacement transaction carried out during the removal of the defective component.
Part Failed Date &Time	The failure date and time of the part.
Removed From Aircraft Regn #	The aircraft registration number from which the component is removed.
Reason #	The reason for the component removal.
BER	The system displays "Yes" or "No" to indicate whether the component can be declared as 'BER' (Beyond Economic Repair).
Holding Period	The period, for which the airline operator will keep the component declared as "Beyond Economic Repair", on hold.

The system displays the following field:

Currency

The default currency that is identified for the login organizational unit.

The system displays the following fields in the "Expenses Details" multiline:

Comp. Work Order #	The number identifying the component work order that is executed on the defective component.
CWO Description	The textual description of the component work order.
Maintenance Type	The maintenance type of the component.
Material Cost	The cost of material that was incurred on the component work order.
Labour Hours	The total number of man-hours spent on the component work order execution.
Labour Cost	The cost of labor that is incurred on the component work order. This is the cost reported by the resource of type "Skill" in the "Component Work Reporting" business component.
Facilities Cost	The cost of facilities that is incurred on the component work order. This is the cost reported by all the resource types other than "Skill" in the "Component Work Reporting" business component.
Misc. Cost	Any extra cost that is incurred on the component work order.
Total Cost	The total estimated cost that is incurred on the component work order.
Remarks	Any remark pertaining to the component work order and the costs met.

The system displays the following fields in the "Claim Summary" group box:

Total Claim	The total amount claimed from the supplier.
Total Expenses	The total expenses incurred on the component.
Comments	Any remark or pertaining to the component warranty claim.
	Zoom facility available.

The system displays the following details in the “Record Statistics” group box:

Created by	The name of the user who created the component warranty claim.
Created Date	The date on which the component warranty claim was created.
Last Modified by	The name of the user who last modified the component warranty claim.
Last Modified Date	The date on which the component warranty claim was last modified.
Released By	The name of the user who released the component warranty claim.
Released Date	The date on which the component warranty claim was released.
Freezed By	The name of the user who freezed the component warranty claim.
Freezed Date	The date on which the component warranty claim was freezed.
Closed by	The name of the user who closed the component warranty claim.
Closed Date	The date on which the component warranty claim is closed.

To proceed, carry out the following:

Select the "View Defect Report" link at the bottom of the page to view the details of defects observed in the component under warranty.
Select the "View Claim Amount Details" link at the bottom of the page to view the details of the claim amount to be received from the supplier.
Select the "View Parameter Values" link at the bottom of the page to view the parameter details for the component under warranty.
Select the "View User Defined Details" link at the bottom of the page to view the parameter details for the component under warranty
Select the "View References" link at the bottom of the page to view the parameter details for the component under warranty.

Viewing component warranty claim details - An overview

The following details are displayed:

Claim Details

The textual description of the component warranty claim
The supplier warranty reference number
The status of the warranty claim
The claim acceptance status of the warranty claim
The user-defined category to which the component warranty claim belongs
The type of the component warranty claim, which could be “Failure”, “Reliability” or “Others”
The type of reimbursement of claim amount
The user-defined status of the component warranty claim
The action suggested to the supplier regarding the warranty
The priority assigned to the component warranty claim

Component details

The part number for which the claim is raised.
The serial number of the component for which the claim is raised.
The component ID for which the claim is raised.
The textual description of the part.
The number of ATA chapter to which the part is associated.
The type of the component.

Warranty Reference details

The number of warranty reference document based on which the claim is raised.
The type of the warranty.
The comments pertaining to warranty claim for the component..
The category to which the warranty belongs.
The code and name of the supplier who gives the warranty.
The starting and ending dates of warranty coverage information for the part.
The number of the part warranty agreement created for the part.
The number of amendment made to part warranty agreement.
Whether the component can be repaired in operator's premises
The location where the component would be repaired

Supplier Response details

The number of the reference document that contains the supplier response
The date on which the supplier response is made
Whether the supplier has accepted the declaration of the component as "BER".
The reason of rejection of the claim
Whether the supplier reports no fault in the component
The supplier response pertaining to the claim
The action suggested by the supplier regarding the claim

Component Failure details

The number of the component replacement transaction carried out during the component removal.
The date on which the part failed.
The aircraft from which the component is removed.
The reason for component removal
Whether the component is categorized as "BER" (Beyond Economic Repair). A component falls under BER when the projected cost of repair is above a set percentage proportion of the replacement costs. The operator can hold the BER components for a specific time period during which necessary remedial action would be taken by the supplier.
The number of days or months for which the BER component is held by the airline operator.

Expenses Details

The costs incurred on the various work orders executed on the component are displayed by the system. The cost incurred on the utilization of the material, labor and facilities are displayed along with the miscellaneous cost and total cost.