Viewing defect report details

The defect details entered are displayed in this page. Tell me more.

Select the "View Defect Report" link in the "View Component Warranty Claim Information" page.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the component warranty claim for which the defect details are displayed.
Revision #	The revision number of the component warranty claim.
Claim Status	The status of the component warranty claim, which could be one of the following:
	Fresh - when the warranty claim is created in "Create Component Warranty Claim" activity.
	Confirmed - when the warranty claim is confirmed in "Edit Component Warranty Claim" activity.
	Canceled - when the warranty claim is canceled in "Edit Component Warranty Claim" activity.
	Released - when the warranty claim is released to the supplier in "Release Component Warranty Claim" activity.
	Revised - when the released warranty claim is revised after getting feedback from the supplier in "Revise Component Warranty Claim" activity.
	Pending Release - when the warranty claim is waiting for release after revision in "Revise Component Warranty Claim" activity.
	Pre-Closed - when the warranty claim is pre-closed in "Freeze Component Warranty Claim" activity.
	Freezed - when the warranty claim is freezed in "Freeze Component Warranty Claim" activity.
	Closed - when the warranty claim is closed in "Close Component Warranty Claim" activity.
Warranty Type	The warranty type for the part, which could be one of the following:
	New - indicates that the supplier has given the warranty.
	OEM - indicates that the OEM has given the warranty.
	Overhaul - indicates that the supplier has given the warranty for overhaul.
	Repair - indicates that the supplier has given the warranty for repair.
	Ultimate Life – indicates that the warranty is given for entire life of the component.
	Mod – indicates that the warranty is given for the modification done on the component as suggested by MCR.
Part #	The part to which the component belongs.
Part Serial #	The serial number of the component.
Component #	The number identifying the component for which the claim is made.
Part Description	The textual description of the part. Zoom facility available.

The system displays the following fields in the "Defect Details" multiline:

Discrepancy #	The number identifying the discrepancy that is reported on the component.
Discrepancy	The textual description of the discrepancy.
Source Document #	The number identifying the source document to which the discrepancy is associated. The source document could be a component work order, or a technical log where the discrepancies are recorded.
Source Document Type	The type to which the source document belongs.
Reported By	The code identifying the employee who reported the discrepancy.
Reported Date	The date on which the discrepancy is reported.
Comments	Any comment regarding the discrepancy reported.

The system displays the following fields below the multiline:

Remarks 1

Any remark regarding the defect report.

Zoom facility available.

Remarks 2

Any remark regarding the defect report.

Zoom facility available.

Viewing defect report details - An overview

Discrepancies or defects are retrieved from the Discrepancy Processing component that are reported against the component number. The discrepancies identified can be associated to the warranty claim as a Defect Report in the “Update Defect Report” page. The defect details entered are displayed in this page.

The discrepancy number, discrepancy description, source document number, source document type, the name of the employee who reported the discrepancy, the date on which the discrepancy is reported and the comments are displayed.