Reviewing SLA compliance

A summary of the activity

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Basics of using a Ramco iEnterprise Series 4.0 Web Page

Using Online Help

This activity enables you to review Compliance based on the time stamp details and also to evaluate and specify reasons in case of non-compliance.

 Select the “Review SLA Compliance” activity under the “SLA Management” business component.

The “Review SLA Compliance” page appears.

 Enter the following fields in the “Search Criteria” group box:

Terms For

Use the drop-down list box to specify the cycle for which timestamp sequence details is to be retrieved. The system lists the following options:

·         Sourcing

·         Returns

·         Acknowledgment

By default the system displays ‘Sourcing’ in this field.

Transaction Type

Use the drop-down list box to specify the transaction type of the cycle specified for which you wish to retrieve details. Mandatory. The system lists the following options based on the selection in the Terms For’ field.

If the 'Terms for' is selected as:

1.     Sourcing - 'Transaction Type' is loaded with:

·         Adv. Exchange Issue

·         Home Based Cons.-Issue 

·         Part Sale Issue

·         Reg. Exchange Issue

2.     Returns - 'Transaction Type' is loaded with:

·         Adv. Exchange Core Return

·         Reg. Exchange Core Return

·         Home Based Cons.- Core Return

3.     Acknowledgment - 'Transaction Type' is loaded with.

·         Request Acknowledgment

·         Order Acknowledgment

Maint. Object

Use the drop-down list box to select the attribute of the object associated with the document, based on which you wish to retrieve details in the multiline.

·         Part #

·         Part # / Serial #

·         Mfr. Part #

·         Serial #

·         Part # / Lot #

·         Lot #

·         Req. for A/C Reg. #

·         Rem. for A/C Reg. #

·        A/C Model #

By default the system leaves this field blank.

 

In the editable field alongside, enter the value corresponding to the attribute selected.

 

In the editable field alongside, enter the Serial # / Lot # if you wish to retrieve the details based on Part #/Serial # or Part #/Lot #.

Document Based

Use the drop-down list box to select the type of document based on which you wish to retrieve details in the multiline. The system lists the following options:

·         Contract

·         Part Sale List

·         Customer Order

·         Part Sale Order

·         Customer PO #

·         Customer Request #

In the editable field alongside, enter the value corresponding to the type of document selected.

Customer Based

Use the drop-down list box to specify the customer code or name based on which you wish to retrieve details in the multiline.

·         Customer #

·         Customer Name

By default the system leaves this field blank.

 

In the editable field alongside, enter the value corresponding to the customer code or number selected.

Date from / to

Use the drop-down list box to specify the type of date based on which you wish to retrieve the document details in the multiline: Mandatory.

·         Order Date - Select this option if you wish to retrieve CSO and PSOs / Customer Requests with order dates fallin

·         Request Date - Select this option if you wish to retrieve CSO and PSOs / Customer Requests with request dates falling within the From and To date

Ensure that the value entered in the Date To column is a date later than the value specified in the Date From column.

 

Use the date format to select the From Date. Mandatory.

Specify the start and end dates of the documents in the second and third fields.

The search retrieves only those documents with dates falling in the period between start and end dates that you specify here.

System Compliance

Use the drop-down list box to specify system compliance flag against the transaction based on which you wish to retrieve the details. You can select from the options as below:

·         Yes

·         No

Actual Compliance

Use the drop-down list box to specify the Actual Compliance flag against the transaction based on which you wish to retrieve the details. Mandatory. You can select from the options as below:

·         Yes

·         No

Event Timestamp Entry

Use the drop-down list box to specify whether you wish to retrieve documents based on availability of details in the ‘Manage Timestamp Details’ screen. You can select from the following options:

·         Yes - Select this option if you wish to retrieve records with definitions in the 'Maintain SLA Timestamp Details' screen.

·         No- Select this option if you wish to retrieve records for which definitions are not available in the 'Maintain SLA Timestamp details' screen.

Leave this field blank if you wish to retrieve both the above types of records.

 Click the “Search” pushbutton to retrieve the search details in the multiline.

 Enter the following field in the “SLA Compliance Details” multiline”:

Customer #

The code identifying the customer of the respective Customer Order.

Help facility available

The system performs the following:

Customer Name

The name available for that customer in the customer master will be displayed.

 Enter the following fields in the “SLA Compliance Details” multiline:

Customer Request #

The number identifying the Customer Request as specified in the Customer Order/Part Sale Order.

Note that the system leaves this field blank if no RFQ # is available.

Contract #

The number identifying the contract as available in customer order.

Part Sale List #

The code identifying the Part Sale List as available in Part Sale Order.

Ref. Doc. Type

Use the drop-down list box to specify the type of reference document. You can select from the following options:

·         Customer Order

·         Customer Request #

·         Part Sale Order

Ref. Doc. # / Line #

The code identifying the document / Line # based on the type of reference document type selected, which could be Customer Order, Part Sale Order or Customer Request for which the compliance details are retrieved in the multiline. Mandatory.

Start Ref. Date

Use the drop-down list box to specify the Start Reference Date to manually update the compliance details of a reference document if the data is not available in the ‘Maintain Timestamp Details’ screen. Mandatory. The system lists all the Category Codes in 'Active' status defined for the Category Type, ‘SLA Start Reference Date’ for the Entity, “Common” in the 'Maintain Category Codes' activity of the “Category” business component.

Note: The system displays the start reference date identified against the reference document based on the definitions “Maintain SLA/Core Return Rules’ screen.

Start Date & Time

The Sys. Date and Time or Actual Date and Time (if Sys.date and time is not available) as available for Start Ref. date in the 'Maintain SLA Timestamp Details' for the respective reference document. Mandatory

Note: The Start Date & Time if the data is not available in the ‘SLA Timestamp Details’  screen for the reference document

End Ref. Date

Use the drop-down list box to specify the End Reference Date to manually update the compliance details of a reference document if the data is not available in Maintain Timestamp Details screen. The system lists all the Category Codes that are in 'Active' status as defined for the Category Type, SLA End Reference Date for the Entity, “Common” in the 'Maintain Category Codes' activity of the “Category” business component.

Note: The system displays the End Reference Date identified against the reference document based on the definitions in the “Maintain SLA/Core Return Rules” screen.

End Date & Time

The End Date & Time if the data is not available in the ‘SLA Timestamp Details” for the reference document. Mandatory.

Ensure that the Date / Time entered in this field is later than the Start Date and Time.    

Note: The system displays the Sys. Date and Time or Actual Date and Time (if Sys. date and time is not available) available for the End Ref. date in the 'Maintain SLA Timestamp Details' for the respective reference document.

  Enter the following fields in the “SLA Stamp Details” multiline:

Request SLA Category

Use the drop-down list box to select the Request SLA category if the user wishes to manually update the compliance details against a reference document.

The system lists all the Category Codes that are in 'Active' status as defined for the Category Type, “Request SLA Category” for the Entity “Common” in the 'Maintain Category Codes' activity of the “Category” business component.

Note: System displays the Request SLA Category as available in reference document or Customer Request based on which the Reference document is set up.

Request Category

Use the drop-down list box to select the Request category if the user wishes to manually update the compliance details against a reference document. The system lists all the Category Codes that are in 'Active' status defined for the ‘Category Type’, “Customer Request Category” for the Entity, ‘Common’ in the 'Maintain Category Codes' activity of the ‘Category’ business component.

Note: The system displays the Request Category as available in reference document or Customer Request based on which the Reference document is set up.

Essentiality

Use the drop-down list box to specify the essentiality code if the details are not retrieved by the system. The system lists the following options:

·         No-Go

·         Go-if

·         Go

By default the system leaves this field blank.

Note: The system displays the essentiality applicable for the Part # of the reference document.

Request Priority

Use the drop-down list box to select the Request Priority if the user wishes to manually update the compliance details against a reference document. The system lists all the Category Codes that are in 'Active' status defined for the ‘Category Type’, “Request Priority” for the Entity, ‘Common’ in the 'Maintain Category Codes' activity of the ‘Category’ business component.

Note: The system displays the Request Priority as available in reference document or Customer Request based on which the Reference document is set up.

Request Source

Use the drop-down list box to select the source document type if the user wishes to manually update the compliance details against a reference document. The system lists all the Category Codes in 'Active' status defined for the Category Type, Request Source under the Entity: Common in the 'Maintain Category Codes' activity of the Category Component under Sales Set up BPC.

Note: The system displays the Request Source as available in reference document or Customer Request based on which the Reference document is set up.

Request Purpose

Use the drop-down list box to select the purpose for which the request is raised if the user wishes to update the compliance details against a reference document. The system lists all the Category Codes in 'Active' status defined for the Category Type : Request Purpose under the Entity: Common in the 'Maintain Category Codes' activity of the Category Component under Sales Set up BPC.

Note: The system displays the Request Purpose as available in reference document or Customer Request based on which the Reference document is set up.

The system performs the following:

Sys. Complied?

The Compliance Flag updated by the system against the reference document, which could be any of the following:  

 

  • Yes - Indicates that the actual duration is less than the standard duration between the Start Ref, Date and End Ref. Date as per the definitions in the “Manage SLA / Core Return Rules” screen

  • No  The system displays the value as ‘No’ if the std. duration is less than the actual duration.

 Enter the following fields in the “SLA Stamp Details” multiline:

Type of SLA

Use the drop-down list box to specify the type of SLA applicable for the reference document. The system lists all the Category Codes in 'Active' status defined for the Category Type: Type of SLA under the Entity: Common in the 'Maintain Category Codes' activity of the Category Component under Sales Set up BPC.

Execution Analysis Req.?

Use the drop-down list box to specify whether Execution Team’s analysis is required against the reference document. The system lists the following options:

  •  Yes - Indicates that the analysis is required.

  • No - Indicates that the analysis is not required,

By default the system leaves this field blank.

The system performs the following in the “SLA Compliance Details” multiline:

Execution Analysis Notes

 

Click the edit penicon. The system launches a popup to update the analysis notes by Execution Team regarding the compliance of the respective reference document. Data entry in this field is mandatory if “Yes” is selected as the “Execution Analysis Req,?”

Note that the system does not allow modification in this field if “No” is specified as the Execution Analysis Req.?

 

The analysis notes updated by the Execution team against the reference document.

 Enter the following fields in the “SLA Compliance Details” multiline:

Inventory Team Analysis Req.?

Use the drop-down list box to specify whether Inventory Team’s analysis is required against the reference document. The system lists the following options:

  • Yes - Indicates that the analysis is required.

  •  No - Indicates that the analysis is not required.

By default the system leaves this field blank.

The system performs the following in the “SLA Compliance Details” multiline:

Inventory Team Analysis Notes

 

 

Click the edit penicon. The system launches a popup to update the analysis notes by Inventory team regarding the compliance of the respective reference document. Data entry in this field is mandatory if “Yes” is selected as the “Execution Analysis Req,?”

The system displays the analysis notes updated by the Inventory team against the reference document in the adjacent display only column.

Note that the system does not allow modification in this field if “No” is specified as the Execution Analysis Req.?

 Enter the following fields in the “SLA Compliance Details” multiline:

Engineering Analysis Req.?

Use the drop-down list box to specify whether Engineering Team’s analysis is required against the reference document. The system lists the following options:

  • Yes - Indicates that the analysis is required.

  • No - Indicates that the analysis is not required.

By default the system leaves this field blank.

The system performs the following in the “SLA Compliance Details” multiline:

Engineering Analysis Notes

 

 

 

Click the edit penicon. The system launches a popup to update the analysis notes by Engineering team regarding the compliance of the respective reference document. Data entry in this field is mandatory if “Yes” is selected as the “Execution Analysis Req,?”

Note that the system does not allow modification in this field if “No” is specified as the Execution Analysis Req.?

The system displays the analysis notes updated by the Engineering team against the reference document in the adjacent display only column.

 Enter the following fields in the “SLA Compliance Details” multiline:

Procurement Analysis Req.?

Use the drop-down list box to specify whether analysis of the Procurement Team is required against the reference document. The system lists the following options:

 

  •  Yes - Indicates that the Analysis is required.

  •  No - Indicates that the Analysis is not required.

By default the system leaves this field blank.

The system performs the following in the “SLA Compliance Details” multiline:

Procurement Analysis Notes

 

Click the edit penicon. The system launches a popup to update the analysis notes by procurement team regarding the compliance of the respective reference document. Data entry in this field is mandatory if “Yes” is selected as the “Execution Analysis Req,?”

Note that the system does not allow modification in this field if “No” is specified as the Execution Analysis Req.?

 

The system displays the analysis notes updated by the Procurement team against the reference document in the adjacent display only column.

 Enter the following fields in the “SLA Compliance Details” multiline:

Material Planning Analysis Req.?

Use the drop-down list box to specify whether Material Planning Team’s analysis is required against the reference document. The system lists the following options:

  • Yes - Indicates that the analysis is required

  • No -  Indicates that the analysis is not required.

By default the system leaves this field blank.

Material Planning Analysis Notes

Click the edit Icon . The system launches a popup to update the analysis notes by Material Planning team regarding the compliance of the respective reference document. Data entry in this field is mandatory if “Yes” is selected as the “Material Planning Analysis Req,?”

Note that the system does not allow modification in this field if “No” is specified as the Material Planning Req.?

The system displays the analysis notes updated by the Material Planning team against the reference document in the adjacent display only column.

 Enter the following fields in the “SLA Compliance Details” multiline:

Summary Notes

A brief summary on the Analysis done by multiple teams.

Remarks

Any additional remark or comment pertaining to the. compliance of the reference document.

Comments

A brief textual note against the reference document.

Actual Compliance

Use the drop-down list box to identify the Actual SLA Compliance against the reference based on the analysis done by multiple teams. The system lists the below options:

  • Yes

  • No

By default the system leaves this field blank.

The system displays the following in the “SLA Compliance Details” multiline:

Status

The status of the respective record which can be Fresh or Confirmed or Approved.

Issued Part #

The Part # issued against the respective reference document,

Requested Part #

The part requested against the respective reference document.

Part Description

The textual description of the part.

Qty.           

The quantity of the part being shipped.

UOM

The unit of measurement of the quantity of the part being shipped.

Req. A/C Reg. #

The number identifying the aircraft for which the parts must be issued as in the reference document. 

Req. A/C Model

The number identifying the aircraft model for which the parts must be issued as in the reference document.  

Requesting Location

The organizational unit/location from where the part is requested against the reference document.

Req. Ship To ID

The default address ID to which the goods must be shipped.

Issued Serial #

The number identifying the Serial # in the Issue Document created against the reference document

Shipping AWB #

The Advance Waybill # as available in the Shipping Note through which the source part is shipped against the reference document.

Outbound Flight

The number identifying the flight in which the part is shipped to the customer against the order.

Exchange Order #

The code identifying the exchange order generated against the Customer Order.

Material Request #

The code identifying the material request in the Exchange Order generated against the reference document.

Stock Issue #

Stock Issue # generated against the Material Request of the Exchange Order generated against the CO.

Shipping Note #

The shipping Note # generated against the associated stock issue document.

Goods Receipt #

A unique number identifying the Goods Receipt note (GR) generated against the. Reference document

Receiving AWB #

The Advance Waybill # as available in the advance shipping note through which core receipt is received against the reference document.

Inbound Flight #

The number identifying the flight in which the core part is received from the customer against the order.

Rem. From A/C Reg. #

The number identifying the aircraft from which the core parts received from customer against the reference document is removed.  

Received Part #

The number identifying the core part received from the customer

Received Serial #

The number identifying the serial number of the part received from the customer.

Repair Order #

The number identifying the repair order based generated against the reference document.

ESS Code (Customer Level)

The Essentiality code as defined for the part selected at customer level.

ESS Code (Model Level)

Indicates Essentially code as defined for the part at Aircraft Model., which could be any of the following:

  • No-Go – Indicates that the aircraft cannot fly without the spare part.

  • Go-If – Indicates that the aircraft can fly without the spare part for a limited period, with specific conditions.

  •  Go – Indicates that the aircraft can fly without the spare part.

QPA (Customer Level)

The quantity of spare part to be available per aircraft as defined at customer level.

QPA (Model Level)

The quantity of spare part to be available per aircraft as defined at Aircraft model level.

GMTBUR (Customer RSPL) (FH)

The Mean Time Between Unscheduled Removals for the spare part #.

GMTBUR (Model # RSPL) (FH)

The Mean Time Between Unscheduled Removals for the spare part #.

Created By

The name of the user who created the record.

Created Date & Time

The date / time in which the record was created.

Modified By

The name of the user who last modified the issue document.

Modified Date & Time

The date and time in which the record was modified.

 Enter the following fields in the “SLA Stamp Details” multiline:

User defined - 1

Any information given by the user with reference to the compliance details.

User defined – 2

Any information given by the user with reference to the compliance details.

User defined – 3

Any information given by the user with reference to the compliance details.

User defined – 4

Any information given by the user with reference to the compliance detais.

 Check the following checkbox:

Trigger Alert

Select this checkbox to send an alert notification via mail to the users mapped to the respective roles.

Note that the content of the notification and the roles to be which the email should be triggered must be configured at each project level.

 Click the “Save” pushbutton to save the compliance details.

 Click the “Confirm” pushbutton.

 Click the “Approve” pushbutton to approve the record.

 Select the “Quick Links” link at the bottom of the page to navigate to different screens. The system lists the following links:

1.             Inquire Material Count Summary

2.             Manage Customer Order

3.             Manage Customer Request

4.             View Material Request

5.             View Issue

6.             Manage Exchange Order

7.             View Shipping Note

8.             View Advance Shipping Note

9.             View Part Information

10.           Manage Customer Goods Receipt

11.           View Part Serial # / Lot # history

12.           Manage RSPL (Customer Level)

13.           Manage RSPL (Global Level)

14.           View Repair Order

Note: Select a record in the multiline to launch any of the screens in the Quick Link popup with default values.

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