Managing SLA timestamp sequence

This activity enables you to define the master level SLA definitions for sourcing, core receipt and acknowledgment of Repair, Exchanges and Sales

Select the “Manage SLA Timestamp Sequence” activity under the “SLA Management” business component.

The “Manage SLA Timestamp Sequence” page appears.

Enter the following fields in the “Search Criteria” group box:

Terms For

Use the drop-down list box to specify the cycle for which timestamp sequence details is to be retrieved. The system lists the following options:

Sourcing
Returns
Acknowledgment

By default the system displays ‘Sourcing’ in this field.

Transaction Type

Use the drop-down list box to specify the transaction type of the cycle specified for which you wish to retrieve details. The system lists the following options based on the selection in the Terms For’ field.

If the 'Terms for' is selected as:

1. Sourcing - 'Transaction Type' is loaded with:

Part Sale Issue
Adv. Exchange Issue
Reg. Exchange Issue
Home Based Cons.-Issue

2. Returns - 'Transaction Type' is loaded with:

Adv. Exchange Core Return
Reg. Exchange Core Return
Home Based Cons.- Core Return

3. Acknowledgment - 'Transaction Type' is loaded with

Request Acknowledgment
Order Acknowledgment

Status

Use the drop-down list box to specify the status of the records to be retrieved. The system lists the following options:

Active
Inactive

Leave this field blank if you wish to retrieve all the records both in active and inactive status selected for the ‘Terms For’.

By default the system leaves this field blank.

SelecClick the “Search” pushbutton to retrieve the details of the contract.

SelecEnter the following fields in the “SLA Stamp Details” multiline:

Terms For

Use the drop-down list box to specify the cycle for which the Line # is to be generated. The system lists the following options:

Sourcing
Returns
Acknowledgment

Defaulted with 'Sourcing' on screen launch or based on the value selected in the 'Header' - 'Terms For' control (if user selects).

Transaction Type

Use the drop-down list box to specify the transaction type of the cycle for which the Line # is to be generated. The system lists the following options:

Part Sale Issue
Adv. Exchange Issue
Reg. Exchange Issue
Home Based Cons.-Issue

Selection of value in this field is mandatory.

The system performs the following:

Line #

A unique reference number to define the timestamp sequence generated by the system.

Enter the following fields in the “SLA Stamp Details” multiline:

Start Reference Date	Use the drop-down list box to specify the starting event for the cycle-transaction type combination for which the sequencing of the intermediate events needs to be defined. The system lists all the active category codes defined against the Category Type: 'SLA Start Reference Date' for the Entity 'Common' in the ‘Maintain Category Codes' activity under the 'Category' business component. By default the system leaves this field blank.
Sys. Start Reference Date	Use the drop-down list box to select the system identified event or transaction for the user selected start reference dates. The system lists the following options: Manual Request Generation Date & Time Request Confirmation Date & Time Request Acknowledgement Date & Time Source Doc. Due Date Customer Order Generation Date & Time Customer Order Confirmation Date & Time Customer Order Approval Date & Time Customer Order Acknowledgement Date & Time Issue Generation Date & Time Issue Confirmation Date & Time Shipping Note Generation Date & Time Shipping Note Confirmation Date & Time Advance Shipping Note Generation Date & Time Goods Receipt Date & Time Goods Receipt - Confirmation Date & Time Goods Receipt - Inspection Confirmation Date & Time Goods Receipt - Generation Date & Time Goods Receipt - Completion Date & Time AWB Date & Time
End Reference Date	Use the drop-down list box to select the ending event for the cycle-transaction type combination for which the sequencing of the intermediate events needs to be defined. The system lists all the active category codes as defined for the Category Type 'SLA End Reference Date' for the Entity 'Common' in the ‘Maintain Category Codes' activity under the 'Category' business component. By default the system leaves this field blank.
Sys. End Reference Date	The system identified event or transaction for the user selected end reference dates.
Remarks	Any remarks which the user wants to provide.
Status	Use the drop-down list box to specify the status of the details to be retrieved. The system lists the following options: Active - Select this option to update the status of the record as ‘Active’. Inactive - Select this option to update the status of the record as ‘Inactive’. By default the system displays ‘Active' in this field.

The system performs the following:

Timestamp Ref. Defined	Indicates whether Timestamp Sequence has been defined for the cycle-transaction type combination in the ‘Set Timestamp Sequence’ activity of the current business component. The system does not allow deletion of a record if ‘Yes’ is displayed in this field. The system displays No in this field on the record being saved for the first time.
Created by	The login user id of the person who created the record.
Created Date	The date on which the record was created.
Last Modified By	The login user id of the person who modified the record.
Last Modified Date	The date on which the record was modified last.

Click the “Save” pushbutton to cancel a contract.

Click the “Set Timestamp Sequence” pushbutton to define the different events along with the sequence for a specific SLA term against a transaction.

Select the “Set Timestamp Sequence” link at the bottom of the page to define the different events along with the sequence for a specific SLA term.