Customer Inquiry – An overview

Introduction

The Customer Inquiry component is central to the Business Process Chain of the Receivables Management. It is in this component that the customer balances information reside. The vital reports for this Business Process Chain viz. Customer Ledger, Customer Statement of Accounts is provided in this component. Also all financial postings arising out of Receivables Management components are routed through this component. Hence this component is designated to function as the controlling component for the Receivables Management BPC.

The scope of this component is twofold.

• It maintains the Customer Ledger. It is a repository of all financial postings data related to Customers.  Also, it makes postings to the Finance Book for all customer related transactions handled by the two BFGs mentioned.

• The component leverages its role of maintaining the Customer Ledger to generate various reports pertaining to the Receivables Management. For this purpose, it maintains additional data as per the requirement of the reports. The reports are targeted towards two sets of users: (i) enterprise user (in accounts Receivable function), (ii) external user (Customer). For external users, the reports will be exposed through a Customer Portal.

Feature Highlights

• Simulation of the possible Receivable amount from a particular Customer based on the exchange rate proposed by the user for combination like

• Finance book

• Currency

• Control account type

• Support to generate the following reports: Customer Balance Inquiry, Sales Journal, Customer Credit Status, Customer Balance Ageing Analysis, Customer Sub ledger Trial Balance, Statement Of Account, Held Invoices, Sales Realization Forecast, Dunning report

List of Activities