Closing component warranty claim

This page allows you to close a component warranty claim. Tell me more.

Select the "Close Claim" link in the "Select Warranty Claim" page. Alternatively, select the hyperlinked warranty claim number in the multiline of the same page.

The “Close Component Warranty Claim” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the warranty claim raised for the component.
Revision #	The revision number of the component warranty claim.
Description	The textual description of the component warranty claim. Zoom facility available.
Supplier Warranty Ref #	The number identifying the supplier warranty reference document containing the warranty claim details.
Claim Acceptance Status	The status of the claim acceptance by the supplier. The system displays one of the following options: Accepted - indicates that the supplier accepts the component warranty claim. Partially Accepted - indicates that the supplier partially accepts the component warranty claim. Under Dispute - indicates that the claim acceptance is under dispute. Hold - indicates that the supplier holds the component warranty claim from further processing.

Claim Status	The status of the component warranty claim, which could be "Freezed".
Claim Type	The type to which the component warranty claim belongs.

Enter the following field:

Claim Category

Use the drop-down list box to modify the category of the component warranty claim. The system lists all the claim categories defined in the “Create Quick Codes” activity.

The system displays the following field:

Reimbursement Type	The method in which the claim amount is reimbursed by the supplier, which could be one of the following:
	Cash - indicates that the claim amount is reimbursed in the form of cash.
	Credit - indicates that the claim amount is reimbursed in the form of credit.
	Others - indicates that the claim amount is reimbursed in any other mode of payment.

Enter the following field:

User Status

Use the drop-down list box to modify the user status of component warranty claim. The system lists all the user statuses of part warranty claim defined in the “Create Quick Codes” activity.

The system displays the following fields:

Suggested Action	The action suggested for the component under warranty.
Priority #	The priority for the warranty claim.

The system displays the following fields in the "Component Details" group box:

Part #	The part to which the component under warranty belongs.
Serial #	The serial number of the component.
Component #	The number identifying the component for which the claim is made.
Part Description	The textual description of the part. Zoom facility available.
ATA #	The ATA chapter to which the component belongs.
Component Type	The type to which the component belongs, which can be “Engine”, “APU”, “Landing Gear” or “Others”.

The system displays the following fields in the "Warranty Reference Details" group box:

Warranty Reference #	The number identifying the warranty reference created for the component.
Warranty Type	The warranty type for the part, which could be "New", "OEM", "Overhaul", "Repair" "Ultimate Life" or "Mod".
Comments	Any additional information pertaining to the warranty claim for the component. Zoom facility available.
Warranty Category	The category to which the warranty belongs.
Supplier #	The code of the supplier who supplied the component.
Supplier Name	The name of the supplier who supplied the component. Zoom facility available.
In - House Repairable ?	The system displays "Yes" or "No" to indicate whether the component can be repaired in the airline operator's shop itself.
Repair At	The location, in which the component under warranty was repaired, which could be one of the following:
	Supplier - indicates that the component was repaired in the supplier's location
	Third Party - indicates that the component was repaired in the third party's location such as authorized repair shop.
	In-house - indicates that the component was repaired in the airline operator's premises itself.

The system displays the following fields in the "Supplier Response Details" group box:

No Fault Found

Indicates whether the supplier reports no fault in the component. The system displays one of the following options:

Yes - indicates that the supplier has not found any fault in the component for which the claim is raised.
No - indicates that the supplier has found fault in the component for which the claim is raised.

Reject Reason#	The reason for the rejection of component warranty claim raised on the component.
BER Acceptance	The BER acceptance status which could be one of the following:
	Accepted - indicates that the supplier has accepted the declaration of the component as 'BER' (Beyond Economic Repair).
	Rejected - indicates that the supplier has rejected the declaration of the component as 'BER' (Beyond Economic Repair).

The system displays the following field:

Currency

The default currency that is identified for the login organizational unit.

The system displays the following fields in the "Reimbursement Details" multiline:

Expenses	The total expenses incurred on the utilization of material, labor and facilities. The expenses also include miscellaneous cost.
Total Material Cost	The total cost of material incurred on the inspection or repair work.
Total Labor Cost	The total cost of labor incurred on the inspection or repair work.
Total Facilities Cost	The total cost of facilities incurred on the inspection or repair work.
Total Misc Cost	The total miscellaneous cost incurred on the inspection or repair work.
Total Cost	The sum of all costs incurred on the inspection or repair work.
Claimed	The amount that is claimed from the supplier.
Total Material Cost	The amount claimed for the usage of material.
Total Labor Cost	The amount claimed for the usage of labor.
Total Facilities Cost	The amount claimed for the usage of facilities.
Total Misc Cost	The amount claimed as the total miscellaneous cost
Total Cost	The total amount claimed from the supplier for the costs incurred.

Enter the following field:

Reimbursed	The amount reimbursed by the supplier regarding the claim (Decimal). You can enter the reimbursed amount for the respective claim amount.
Total Material Cost	The amount reimbursed for the usage of material.
Total Labor Cost	The amount reimbursed for the usage of labor
Total Facilities Cost	The amount reimbursed for the usage of facilities.
Total Misc Cost	The amount reimbursed as the total miscellaneous cost.
Total Cost	The total amount reimbursed by the supplier for the costs incurred.

The system displays the following field:

Currency

The default currency that is identified for the login organizational unit.

Enter the following fields in the "Other Expenses Details" multiline:

Remedy	Use the drop-down list box to select the nature of remedial work done on the component. The system lists all the values that are defined under the quick code type "Remedy" in the "Create Quick Codes" activity. Data selection in this field must be unique in the multiline.
The system displays the following fields:
Expenses	The expense incurred on the remedial work carried out on the component.
Claimed	The amount that is claimed from the supplier regarding the remedial work.

Enter the following fields:

Reimbursed	The amount that is reimbursed by the supplier (Decimal).
Remarks	Any remark or comment pertaining to the reimbursement (Alphanumeric, 255).

The system displays the following in the "Reference Document Details" group box:

GR #	The number identifying the repair receipt document.
GR Date	The date on which the repair receipt was created.

Note: The system retrieves the details of the goods receipt which is in “Moved” status from the “Goods Receipt” business component, for the repair orders made against the part number, serial number or component number on which the warranty claim is made.

Enter the following field:

Invoice #

The number identifying the invoice through which the claim amount is paid (Alphanumeric, 18). Data entry in this field is mandatory if the supplier has reimbursed the claim amount.

The system displays the following:

Repair Order #

The number identifying the repair order based on which the repair receipt is created.

The system displays the following fields in the "Claim Summary" group box:

Total Claim	The total amount that is claimed from the supplier.
Total Reimbursement	The total amount that is reimbursed by the supplier.
Expected Reimbursement %	The percentage of reimbursement expected for the part.
Actual Reimbursement %	The actual percentage of reimbursement given for the part.

Enter the following field:

Remarks

Any remark or comment regarding the closing of the component warranty claim (Alphanumeric, 255).

Zoom facility available.

Click the "Update Claim" pushbutton to update the component warranty claim details.

The system performs the following on clicking the "Update Claim" pushbutton:

Calculates the total reimbursement as the sum of the values entered in the "Reimbursed" field.
Calculates the actual reimbursement percentage as the percentage of total reimbursement over total claim.
Click the "Close Claim" pushbutton to close the component warranty claim.

The system performs the following on clicking the "Close Claim" pushbutton:

Changes the status of the component warranty claim to "Closed".
Calculates the total reimbursement as the sum of the values entered in the "Reimbursed" field.
Calculates the actual reimbursement percentage as the percentage of total reimbursement over total claim.

Note: The system will not allow you to close the warranty claim, if repair receipt is not raised for the issued- out part- number, serial number or component number on which the warranty claim is made.

To proceed, carry out the following

Select the "Edit References" link at the bottom of the page to modify the reference details.
Select the "Edit User Defined Details" link at the bottom of the page to modify the user defined details.

The system displays the following details in the “Record Statistics” group box:

Released By	The name of the user who released the component warranty claim.
Released Date	The date on which the component warranty claim was released.
Freezed By	The name of the user who freezed the component warranty claim.
Freezed Date	The date on which the component warranty claim was freezed.
Last Modified By	The name of the user who last modified the component warranty claim.
Last Modified Date	The date on which the component warranty claim was last modified.

Closing component warranty claim - An overview

A component warranty claim is closed when the component or claim amount or both are received from the supplier. Only a claim in "Freezed" status can be closed.

Reimbursement details

If the supplier has reimbursed the claim amount for all the costs incurred on the component, you can enter the following reimbursement details:

The amount reimbursed for the costs incurred on the utilization of labor, material and facilities. Also the amount reimbursed for miscellaneous costs can be specified.
The amount reimbursed for the expenses incurred on the remedial work done on the component like repair, removal or installation.
Any remark pertaining to the reimbursement made by the supplier.

You can enter the number of the invoice through which the supplier reimburses the claim amount.

If the component is received from the supplier/repair agency, the system retrieves the repair order receipt number and receipt date. The repair receipt is a document created while receiving the component from the supplier.

Update and close the claim

This page also enables you to update the claim details till it is finally closed. You can update the claim details such as claim category, user status and reimbursement amount. The status of the claim remains unchanged during updation.

On closing the status of the claim document is changed to "Closed".

What you can do in this page

Update and close the claim

You can update and close the claim in this page. If the supplier has reimbursed the claim amount you can enter the reimbursement details and invoice number and close the claim. Regular updation of the claim till settlement can also be done.

Enter the reimbursement details in the "Reimbursement Details" multiline and "Other Expenses Details" multiline.
Enter the invoice number if the supplier has reimbursed the claim amount in the "In Voice #" field.
Click the "Update Claim" pushbutton to update the claim details.
Click the "Close Claim" pushbutton to close the component warranty claim.