Freezing component warranty claim

This page allows you to freeze a component warranty claim. Tell me more.

Select the “Freeze Component Warranty Claim” link under the “Component Warranty” business component.

The “Freeze Component Warranty Claim” page appears.

Enter the following fields in the “Search Criteria” group box to search for a component warranty claim. Data entry in the following fields is optional:

Warranty Claim #	The code identifying the component warranty claim that you wish to freeze (18). You can enter the warranty claim number in full or specify it partially using the “*” character. The system retrieves all warranty claim numbers that are similar to the number entered here.
Revision #	The revision number of the warranty claim (Alphanumeric, 40). You can enter the revision number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the revision number entered here.
Claim Type	Use the drop-down list box to select the type of the warranty claim. The system lists the options "Failure", "Reliability" and "Others". The system retrieves the warranty claim documents that have the claim type selected here. By default, this field is left blank.
Claim Category	Use the drop-down list box to select the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the category specified. By default, this field is left blank.
Part #	The part to which the component belongs (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part number entered here.
Part Serial #	The serial number of the component against which the warranty claim is raised (Alphanumeric, 40). You can enter the part serial number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part serial number entered here.
Component #	The number identifying the component against which the warranty claim is raised (Alphanumeric, 90). You can enter the number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the component number entered here.
Part Description	The textual description of the part (Alphanumeric, 150). The system retrieves all warranty claim documents with the part description entered here.
Claim Status	Use the drop-down list box to select the status of component warranty claim. The system lists the following options:
	Released - Select this option to retrieve the component warranty claim documents that are released. The claim document attains this status in the "Release Component Warranty Claim" activity.
	Pending Release - Select this option to retrieve the component warranty claim documents in "Pending Release" status. The 'released' claim document attains this status when it is revised in the "Revise Component Warranty Claim" activity.
	By default, this field is left blank.
User Status	Use the drop-down list box to select the user status of component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the user status specified. By default, this field is left blank.
Supplier #	The code identifying the supplier of the part (Alphanumeric, 45). You can enter the supplier code in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the supplier code entered here.
Supplier Name	The name of the supplier (Alphanumeric, 150). You can enter the supplier name in full or specify it partially using the “*” character. The system retrieves all the component warranty claim documents with the supplier name entered here.

Click the "Search" pushbutton to display the search results.

Note: The system retrieves the component warranty claim documents in the "Released" or "Pending Release" status.

The system displays the following details in the "Search Results" multiline:

Warranty Claim #	The component warranty claim document for which you wish to freeze the details.
Revision #	The revision number of the component warranty claim.
Description	The textual description of the component warranty claim.
Claim Type	The type of the component warranty claim, which would be "Failure," "Reliability" or "Others".
	Failure - indicates that the warranty claim is triggered due to the failure of the component.
	Reliability - indicates that the warranty claim is triggered due to the reliability factors.
	Others - indicates that the warranty claim is raised due to other reasons apart from failure and reliability.
Claim Status	The status of the component warranty claim, which could be one of the following:
	Released - when the component warranty claim is released in the "Release Component Warranty Claim" activity.
	Pending Release - when the 'released' component warranty claim is revised in the "Revise Component Warranty Claim" activity.
Enter the following to modify the details:
Claim Acceptance Status	The status of the claim acceptance, which could be one of the following:
	Accepted - the status of the claim when it is accepted by the supplier
	Partially Accepted - the status of the claim when it is partially accepted by the supplier
	Hold - the status of the claim when it is held by the supplier
	Under Dispute – the status of the claim when the settlement is under dispute.

Note: The component warranty claim attains these statuses in the "Revise Component Warranty Claim" activity.

The system displays the following details in the "Search Results" multiline:

Claim Category	The category of the component warranty claim.
Part #	The part to which the component belongs.
Part Serial #	The serial number of the component against which the component warranty claim is raised.
Component #	The number of the component against which the component warranty claim is raised.
Part Description	The textual description of the part.
Repair At	The location in which the component will be repaired which could be one of the following:
	Supplier - indicates that the component will be repaired in the supplier's location.
	Third Party - indicates that the component will be repaired in the third party's location such as authorized repair shop.
	In-house - indicates that the component will be repaired in the airline operator's premises itself.
Total Expenses	The total expenses on the maintenance work carried out on the component.
Total Claim	The total amount raised as claim on the component.
Supplier #	The code of the supplier who supplied the part.
Supplier Name	The name of the supplier who supplied the part.

Enter the following field:

Remarks

Any remark pertaining to the freezing of component warranty claim (Alphanumeric, 255).

Ensure the following before pre-closing or freezing the claim:
Atleast one row in the multiline is selected.
The component warranty claim is in "Released" or "Pending Release" status.
Check the box in the "Select" column of the multiline to mark the component warranty claim to pre-close, freeze or revise.

To revise warranty claim

Select the "Revise Warranty Claim" link at the bottom of the page to revise the component warranty claim details.

To pre-close

Click the "Pre-Close Claim" pushbutton to pre-close the component warranty claim.

The system performs the following on clicking the "Pre-Close" pushbutton:

The status of the selected warranty claim documents is set to "Pre-Closed".
The user name of the employee who pre-closed the warranty claim document and the date on which the pre-closing is done are saved.

To freeze

Click the "Freeze Claim" pushbutton to freeze the component warranty claim.

The system performs the following on clicking the "Freeze" pushbutton:

The status of the selected warranty claim documents is set to "Freezed".
The user name of the employee who freezed the warranty claim document and the date on which the freezing is done are saved.

Freezing component warranty claim - An overview

You can freeze the details of a component warranty claim after the supplier has agreed on the settlement of the claim. You can also pre-close the claim if you are unable to negotiate for a claim after the interactions with supplier.

You can search for a claim document to freeze or pre-close it. You can freeze or pre-close a component warranty claim that is in "Released" or "Pending Release" status.

Released - the status of the claim when it is released to the supplier in the "Release Component Warranty Claim" acitivity.
Pending Release - the status of the 'released' claim when it is revised. You can modify a claim that is already 'released' in the "Revise Component Warranty Claim" acitivity. The status of the claim changes to "Pending Release" after the revision.

Bulk processing of claim documents is also allowed in this page. You can pre-close or freeze all the claim documents listed in the multiline.

The system sets the status of the component warranty claim document as "Pre-Closed" or "Freezed". The system stores the name of the person who processed the claim document and the date on which the claim is processed

What you can do in this page

Freeze or pre-close documents in bulk

The component warranty claim documents can be pre-closed or freezed in bulk. Pre-closing of claim document is done when the negotiations with the supplier regarding the claim have failed. Freezing of claim document is carried out when the supplier has agreed on the settlement of the claim.

You can search for the documents and process them.

Check the box for all the rows of the multiline to select all the claim documents listed in the multiline.
Click the "Pre-Close Claim" pushbutton to pre-close the claim documents.
Click the "Freeze Claim" pushbutton to freeze the claim documents.

The status of the component warranty claim documents is changed to "Pre-Closed" or "Freezed" according to the action performed.