Closing customer order

You can close a customer order after the execution of maintenance work in this page. You can search for a customer order and close it.

Select the “Close Customer Order” link under the “Customer Order” business component.

The “Close Customer Order” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

To search for a customer order

Enter the following fields in the “Search Criteria” group box, to search for a customer order. Data entry in the following fields is optional:

Customer Order #	The number of the customer order to be closed (Alphanumeric, 40). You can enter the customer order number in full or specify it partially using the “*” character. The system retrieves all customer order numbers that are similar to the number entered here.
Description	The textual description of the customer order (Alphanumeric, 80). You can enter the description in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the description entered here. Zoom facility available
Order Date From	The starting date in the range of dates during which the customer order was created (Date Format). The system lists all the customer orders that have been raised later than this date. This date must be in the same format as displayed in the “Date Format” field.
Order Date To	The ending date in the range of dates during which the customer order was created (Date Format). The system lists all the customer orders that have been raised earlier than this date. This date must be in the same format as displayed in the “Date Format” field. Ensure that this date is later than or the same as the date entered in the “Order Date From” field.
Aircraft Reg. #	The aircraft registration number against which the customer order was created (Alphanumeric, 30). You can enter the aircraft registration number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the aircraft registration number entered here.
Part #	The part number against which the customer order was created (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the part number entered here.
Customer #	The code identifying the customer for which the customer order was created (Alphanumeric, 18). You can enter the customer code in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer code entered here.
Customer Name	The name of the customer for whom the customer order was created (Alphanumeric, 30). You can enter the customer name in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer name entered here.
User Status	Use the drop-down list box to select the user status of the customer order. The system lists all the “Active” user statuses that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the user status selected here.
Order Category	Use the drop-down list box to select the category to which the customer order belongs. The system lists all the “Active” order categories that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the category selected here.
Order Applicability	Use the drop-down list box to select the order applicability. The system lists the following: Aircraft – to perform maintenance service on aircraft Engine – to perform maintenance service on engine Component – to perform maintenance service on component Others – to perform maintenance on Non-component items The system retrieves the customer orders based on the order applicability selected here.
Priority	The Priority identifies the level of urgency with which an activity has to be executed. Use the drop-down list box to select any one of the options. Example, “High”, “Low”, “Normal” etc;The system retrieves the customer orders based on the priority selected here.

Note: The system retrieves only the customer orders in “Processed” status.

Click the “Search” pushbutton, to display the search results in the multiline.

The system displays the following in the “Search Results” multiline:

Customer Order #	The customer order defined in the system
Order Date	The date on which the customer order was created
Order Applicability	The maintenance object for which the customer order is applicable, which could be “Aircraft”, “Component” or “Engine” or “Others”.
Priority	The Priority identifies the level of urgency with which an activity must be executed. Example, “High”, “Low”, “Normal” etc;
Total Value	The total value of the customer order. The system calculates the total value based on the following formula: Total Value = Basic Value + Misc. Cost +Tax + Charges – Discount.
Aircraft Reg. #	The aircraft registration number against which the customer order was created
Part #	The part number against which the customer order was created
Serial #	The serial number of the component against which the customer order was created
Customer #	The code of the customer for whom the customer order was created
Customer Name	The name of the customer
Order Description	The textual description of the customer order

Check the box in the “Select” column of the multiline to select the customer order for closing.

Click the “Close Order” pushbutton to close the customer order.

The system sets the status of the customer order as “Closed”.

Note: Ensure that the visit package, work scopes and repair orders associated with the customer order are in the “Closed” status.

What you can do in this page

Close Customer Order

You can search for a customer order and close it.

Provide filter criteria in the “Search Criteria” group box to search for the customer order to be closed.

Select the customer order record in the “Search Results” multiline.

Click the “Close Order” pushbutton to close the customer order.