Selecting escalation request of work units for processing

This page allows you to search for and select the short term escalation request for processing. Tell me more

Select the “Approve Escalations” link under the “Compliance Tracking & Control” business component.

The “Select Request for Escalations” page appears.

Enter the following fields in the “Search Criteria” group box, to search for the short term escalations.

Short Term Esc. Ref #	The number that identifies the short term escalation request (Alphanumeric, 18). You can enter the short term escalation number in full or specify it partially using the “*” character. The system retrieves the short term escalation requests with numbers similar to the value specified here. Leave this field blank to retrieve all the short term escalation requests, which are in the “Confirmed” status.
Status	Use the drop-down list box to specify the status of the short term escalation. The system provides the options, “Fresh”, “Confirmed”, “Processed”, “Rejected” and “Canceled”. The system retrieves all the short term escalations that are in the status specified here. Leave this field blank to search for all the short term escalations, irrespective of the status of the short term escalation.
Aircraft Reg #	The registration number of the aircraft (Alphanumeric, 30). You can enter the aircraft registration number in full or specify it partially using the “” character. The system retrieves the escalation requests associated with the aircraft specified here. Leave this field blank to search for the escalation requests, irrespective of the aircraft. Alternately, you can also enter Nose # in the field. You can enter the number in full or specify it partially using the “” character, similar to A/C Reg #. The smart search retrieves short term escalations associated with aircraft of Reg. # / Nose # similar to that you have entered in the field.
Part #/Serial #	The part #/serial # of the component for which the task is planned and for which the short term request is created. The system retrieves short term escalation requests for tasks with the part #/serial # you specify here.
Work Center #	Use the drop-down list box to specify the place of maintenance execution in which the short term escalation request is created or with which it is associated. The system retrieves the short term escalation requests, which are raised in the work center specified here. Leave this field blank to retrieve all the short term escalation requests, irrespective of the primary work centers.
Additional Search on	Use the drop-down list box to select the object/entity to supplement the search for the short term escalation. The drop-down list box displays the following: Job Type, Eng. Doc #, Eng. Doc Type, MCR #, ATA #, Task Description, Component #, Work Area and Zone. Specify the name of the object/entity in the field alongside. The system retrieves the short term escalation requests associated with the value you specify here. For example, if you have selected “Component Removal” as the Job Type, the multiline displays short term escalation for component removal tasks.
Execution Unit	Use the drop-down list box to specify the organization unit with which the short term escalation request is associated. The system retrieves the short term escalation requests that are associated with the execution unit specified here. Leave this field blank to search for the short term escalation requests, irrespective of the execution unit.
Requestor	The code of the employee who raised the short term escalation request (Alphanumeric, 90). You can enter the ID in full or specify it partially using the “*” character. The system retrieves the short term escalation requests created by the requestor specified here. Leave this field blank to search for all the short term escalation requests, irrespective of the requestor’s code.

Note: Leave all the fields in the “Search Criteria” group box blank, to retrieve all the short term escalation requests in the “Confirmed” status.

Click the “Search” pushbutton, to search for short term escalation requests in the “Confirmed” status, based on the search criteria.

The system displays the following fields in the “Search Results” multiline:

Requesting Org Unit	The organization unit in which the short term escalation request was raised
Short Term Esc. Ref #	The short term escalation request retrieved by the system
Status	The status of the short term escalation, such as Fresh, Confirmed or Processed.
Aircraft Reg #	The number that identifies the aircraft with which the short term escalation is associated
Enter the following:
Approval #	The approval # allocated to the short term escalation by the approver on authorization.
Approval Date	The date on which the short term escalation was approved by the approver.
Approval Comments	Any remarks/relevant information provided by the approver.
The system displays the following
Work Center #	The work center in which the short term escalation request was created.
Visit Package #	The number that identifies the visit package with which the short term escalation request is associated.

Check the box in the multiline, to select the short term escalation requests for approval, rejection or reversal.
Enter the following:

Select All

Check this box, if you wish to select all the short term escalation requests listed in the multiline.

Approving short term escalation requests

Click the “Approve” pushbutton, to approve the selected short term escalation requests.

The system ensures that no material request exists for the work units selected for short term escalation approval.

The system performs the following on approval of short term escalation:

Updates the schedule date for tasks in the aircraft/component pending trays as given below.

For escalation on a calendar-based schedule: Schedule Date = Revised Due Date
For escalation on usage-based schedule for a single parameter: Schedule Date = Schedule Date in Pending Tray + ((Revised Due Value - Current Value) / Average Value)
For escalation on calendar-based schedule and usage-based schedule: Schedule Date =The earliest of the Revised Due Dates
For escalation on usage-based schedule for multiple parameters: Schedule Date =The earliest of the Revised Due Dates of parameters

Upon re-computation of NSD/NSV, the system considers the NSD/NSV that is the earliest among the schedules as the new NSD/NSV for the task.
For the component removal work units that are deferred, the system updates the removal status of the work units as “Deferred”.
Updates the following in the aircraft maintenance program which is in “Fresh” or “Active” status, or in the component maintenance program which is in “Fresh” or “Authorized” status:

Next schedule date – for the aircraft/component work units with limit type “Time Based”.
Next schedule value – for the aircraft/component work units with limit type “Usage Based”.
Next schedule date and next schedule value – for the aircraft/component work units with limit type “Time & Usage Based”.

Rejecting short term escalation requests

Click the “Reject” pushbutton, to reject the selected short term escalation requests.

Note: You can reject a short term escalation only if the status is “Confirmed.

The system performs the following on rejection of a short term escalation request;

Updates the status of the short term escalation to “Rejected”
Updates the following in the component/aircraft pending tray;

The transient status of the task to “Null” from “Pending Deferral".
NSD/NSV is reverted to the value as was prior to the escalation.
The job status of the task to “Fresh” from “Confirmed”.

Reversing short term escalation requests

Click the “Reverse” pushbutton, to reverse the selected escalation requests.

Note: You can reverse a short term escalation only if its status is “Processed”.

The system performs the following on reversal of a short term escalation request;

Updates the status of the short term escalation to “Fresh”
NSD/NSV is reverted to the value as was prior to the escalation.
Updates transient status of the task to “Null” from “Pending Deferral” in the component/aircraft pending tray.

To proceed

Select the data link in the Short Term Esc, Ref # column in the multiline for complete information on the short term escalation.

What you can do in this page

Approve, reject or reverse short term escalation requests in bulk

You can approve, reject or reverse short term escalation requests, which are in the “Confirmed” status.

Provide filter criteria to search for the short term escalation requests to be approve, reject or reverse.
Click the “Search” pushbutton.

The search results are displayed in the multiline.

Check the box to select short term escalation requests in the multiline.
Click the “Approve” pushbutton, to approve all requests for escalation of work units.
Click the “Reject” pushbutton, to reject all requests for escalation of work units.
Click the “Reverse” pushbutton, to reverse all requests for escalation of work units.

Selecting short term escalation request of work units for processing – An overview

This page allows you to search for and select the short term escalation request for processing. You can carry out a search based on filter criteria, such as short term escalation request number, execution unit, aircraft number, work center, visit package number, job type of the work unit, component number and the requestor who created the short term escalation request. The system retrieves the short term escalation requests, which are in the “Confirmed” status, based on the search criteria. Thereafter, you can approve, reject or reverse the short term escalations you wish for.