Generating warranty claim status report

Unified Glossary

Basics of using a typical web page

Using Online Help

The “Warranty Claim Status Report” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the User Preferences set for the login user. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

Claim Date: From:

The starting date in the range of dates from which the warranty claim status report must be generated. The date entered this field must be earlier than the current date.

The system leaves the field blank by default.

Claim Date: To:

The ending date in the range of dates till which the warranty claim status report must be generated. The date entered this field must be later than the date entered in the “Claim Date: From:” field and earlier than the current date.

The system leaves the field blank by default.

Part #:

The code identifying the part for which the claim is raised. Ensure that a valid part number is entered here.

Help facility available.

Supplier #:

The code identifying the supplier against whom the claim is raised. Ensure that a valid supplier number is entered here.

Help facility available.

Claim Category:

Use the drop-down list box to specify the category to which the claim belongs. The system lists all the quick codes of type “Claim Category”, as defined in the “Maintain Quick Codes” activity of the “Claims” and “Warranty” business components.

By default, the system leaves the field blank.

Claim Type:

Use the drop-down list box to specify the claim type. The system lists the following options:

  • Failure – Select this option to indicate that the claim is raised due to failure of the part.

  • Reliability – Select this option to indicate that the claim is raised when the part is identified as not reliable.

  • Others – Select this option to indicate that the claim is raised for any other reason apart from the above-mentioned options.

By default, the system displays blank.

Claim Classification:

Use the drop-down list box to specify the classification of the claim. The system lists the following options:

  • General – Select this option to indicate that the claim is generated manually.

  • Maintenance – Select this option to indicate that the claim is generated through component replacement.

By default, the system leaves the field blank.

Claim Remedy:

Use the drop-down list box to select the nature of claim remedy. The system lists the following options:

  • Part Replacement – Select this option to specify that the request is made for part replacement from the supplier, as a claim remedy.

  • Credit Request – Select this option to specify that the request is for credit, as a claim remedy.

By default, the system leaves the field blank.

Claim Implications:

Use the drop-down list box to specify the implications of the claim. The system lists all the quick codes that are of type “Claim Implications”, as defined in the “Maintain Quick Codes” activity of the “Claims” business component.

By default, the system leaves the field blank.

Sort By:

Use the drop-down list box to sort the claim status report. The system lists the following options:

  • Claim # - Select this option to sort the report details based on the claim number.

  • Claim Date – Select this option to sort the report details based on the claim date.

  • Released Date – Select this option to sort the report details based on the release date of the claim.

  • Ageing Days – Select this option to sort the report details based on the ageing days of the claim.

  • Claim Amount – Select this option to sort the report details based on the claim amount.

By default, the system displays “Claim #”.

Note:  The Ageing Days is calculated as the difference between the Closed Date and the Released Date of the claim, if the claim is in “Closed” status. Else, the Ageing Days is calculated is calculated as the difference between the current date and the Released Date.

Claim Status

The status of the claim document. Check one of the following boxes to specify the status of the claim.

  • “All” – Check this box to generate the report for claim documents of all statuses.

  • “Closed” – Check this box to generate the report for claim documents that are in “Closed” status.

  • “Draft” – Check this box to generate the report for claim documents that are in “Draft” status.

  • “Fresh” – Check this box to generate the report for claim documents that are in “Fresh” status.

  • “Cancelled” – Check this box to generate the report for claim documents that are in “Cancelled” status.

  • “Confirmed” – Check this box to generate the report for claim documents that are in “Confirmed” status.

  • “Registered” – Check this box to generate the report for claim documents that are in “Registered” status.

  • “Released” – Check this box to generate the report for claim documents that are in “Released” status.

  • “Accepted” – Check this box to generate the report for claim documents that are in “Accepted” status.

  • “Rejected” – Check this box to generate the report for claim documents that are in “Rejected” status.

The check box “All” remains checked by default. Ensure that at least one check box is checked, on clicking the pushbutton.