Viewing the order details

This page allows you to view the order related details.

Select the “View Order Details” link under the “Customer Portal” business component.

The “View Order Details” page appears.

The system displays the following in the “Customer Information” group box.

Company	The company mapped to the login OU. The system retrieves and displays the company mapped to the login OU, from the “Organization Setup” business component.
Date	The format in which the date field is displayed. The system displays the current date by default.
Currency	The credit currency for the customer. The system retrieves and displays the credit limit currency from the “Customer” business component, if the credit limit is defined for the login customer. Else the system displays the default currency of the customer.
Total Credit Limit	The total credit limit defined for the customer. The system retrieves and displays the total credit limit from the “Customer” business component. By default, the system leaves the field blank if no credit limit is defined for the customer.
Available Credit Limit	The amount of credit limit available for the customer. The available credit limit is calculated using the following formula: Available Credit Limit = Total Credit Limit – Utilized Limit, where Utilized Limit = Account Balance + Orders-In-Progress.

Enter the following fields in the “Search Criteria” group box.

Date From	The starting date in the range of dates, from which the customer order is created. (Alphanumeric, 11).
To	The ending date in the range of dates, until which the customer order is created. (Alphanumeric, 11).
Order # From	The starting code in the range of codes identifying the purchase order. (Alphanumeric, 40).
To	The ending code in the range of codes identifying the purchase order. (Alphanumeric, 40).

Click the “Get Details” pushbutton to retrieve the search results.

The system displays the following in the “Search Results” multiline, based on the search criteria entered.

Note: The system retrieves all the confirmed customer orders that are raised against the purchase orders and billable against the customer.

Note: The system retrieves and displays the purchase order number, customer order number, customer order date, order currency, promised delivery date, % completion and expected delivery date with respect to the customer order..

Purchase Order #	The number identifying the purchase order.
Customer Order #	The number identifying the customer order.
Customer Order Date	The date on which the customer order was created.
Order Currency	The currency in which the customer order is raised.
Work Status	The status of work execution on the maintenance object. The system displays the options “Not Initiated”, “In Progress” or “Completed”, based on the work completion.
% Completion	The percentage of work completion of the maintenance object.
Invoice Status	The status of the invoice raised against the customer order. The system displays the following options: Final – If the final invoice is raised and authorized against the customer order. Interim – If only interim invoice is raised and authorized against the customer order. Initiated – If the invoicing process is initiated against the customer order Not Initiated – If the invoice is not initiated.
Promised Delivery Date	The promised date on which the serviced maintenance object will be delivered to the customer.
Expected Delivery date	The date on which the serviced maintenance object is expected to be delivered to the customer, as updated at the time of reviewing the work execution.
Is Delay?	Indicates whether there is any delay in the completion of the work. The system displays the options “Yes” or “No”.
Shipment Status	Indicates the shipment status of the maintenance object. The system displays the following options: Shipped – If all the maintenance objects specified in the customer order are shipped. Not Shipped – If none of the maintenance objects are shipped. Partially Shipped – If more than one maintenance object is specified in the customer order, and if only some of the objects are shipped.
Airway Bill No	The unique number identifying the airway bill or the bill of lading by which the maintenance object has been shipped. The system retrieves and displays the airway bill number against which the maintenance object is returned to the customer, based on the following conditions: If there are multiple maintenance objects on which the customer order is raised, the system retrieves and displays the latest airway bill number against the maintenance objects so returned. If no maintenance objects are returned to the customer, the system displays the airway bill number , if any, last raised against the customer order for return of non-maintenance objects like tools/service equipments provided by the customer. If no airway bill number is available against the customer order, the system leaves the field blank.
Comments	Any additional remarks pertaining to the order details of the customer.