Revising component warranty claim

This page allows you to revise a component warranty claim. Tell me more.

Select the “Revise Claim” link in the “Select Warranty Claim” page. Alternatively, select the hyperlinked warranty claim number in the multiline of the same page.

The “Revise Component Warranty Claim Information” page appears.

Note: On launching the page, the system displays the details of the component warranty claim. You can modify the details.

The system displays the following fields:

Date & Time Format

The format in which the date and time fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

Claim Details

The system displays the following fields in the "Claim Details" group box:

Warranty Claim #	The number identifying the component warranty claim for which you wish to revise the details.
Revision #	The revision number of the component warranty claim.

Enter the following fields:

Description

The textual description of the component warranty claim (Alphanumeric, 255). Mandatory.

Zoom facility available.

The system displays the following field:

Supplier Warranty Ref #

The number identifying the supplier warranty reference document for the component warranty claim details.

Enter the following field:

Claim Acceptance Status

Use the drop-down list box to specify the acceptance status of the component warranty claim. The system lists the following options:

Accepted - Select this option to indicate that the supplier accepts the component warranty claim.

Partially Accepted - Select this option to indicate that the supplier partially accepts the component warranty claim.

Under Dispute - Select this option to indicate that the claim acceptance is under dispute.

Hold - Select this option to indicate that the supplier holds the component warranty claim from further processing.

The system displays the following field:

Claim Status	The status of the component warranty claim which could be one of the following:
	Released - indicates that the claim is released to the supplier in the "Release Component Warranty Claim" activity.
	Pending Release - indicates that the 'released' claim document is revised.

Note: When a claim document in "Released" status is revised, the status of the claim changes to "Pending Release". If you wish to modify the details of the document again, after revision, you can modify them in this page.

Claim Type	Use the drop-down list box to modify the type of the warranty claim. The system lists the following options:
	Failure - Select this option to indicate that the warranty claim is triggered due to the failure of the component.
	Reliability - Select this option to indicate that the warranty claim is triggered due to reliability factors.
	For more details on reliability factors refer the “Component Reliability” business component.
	Others - Select this option to indicate that the warranty claim is raised due to a reason other than failure and reliability.
Claim Category	Use the drop-down list box to modify the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity.
Reimbursement Type	Use the drop-down list box to modify the method in which the claim amount will be reimbursed, which could be one of the following:
	Cash - Select this option to indicate that the claim amount will be reimbursed in the form of cash.
	Credit - Select this option to indicate that the claim amount will be reimbursed in the form of credit.
	Others - Select this option to indicate that the claim amount will be reimbursed in a form other than cash and credit.
User Status	Use the drop-down list box to modify the user status of component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity.
Suggested Action	Use the drop-down list box to modify the suggested supplier action regarding the warranty. The system lists all the 'active' quick codes of type "Suggested Action" defined in the “Create Quick Codes” activity.
Priority	Use the drop-down list box to modify the priority assigned to the warranty claim. The system lists all the ‘active’ priority descriptions defined in the “Create Priority Numbers” activity of the “Common Master” business component.

The system displays the following fields in the "Component Details" group box:

Part #	The part for which the warranty claim is raised.
Part Serial #	The serial number of the component for which the warranty claim is raised.
Component #	The number identifying the component for which the warranty claim is raised.
Part Description	The textual description of the part. Zoom facility available.
ATA #	The ATA chapter to which the component belongs.
Component Type	The type to which the component belongs, which can be “Engine”, “APU”, “Landing Gear” or “Others”.

Component Warranty Reference details

The system displays the following fields in the "Warranty Reference Details" group box:

Warranty Reference #	The number identifying the component warranty reference document based on which the warranty claim is created.
Warranty Type	The warranty type for the part, which could be "New", "OEM", "Overhaul", "Repair", "Mod" or "Ultimate Life".
Comments	Any additional information relating to the warranty claim for the component. Zoom facility available.
Warranty Category	The category to which the warranty belongs.
Supplier #	The code of the supplier who gives the warranty coverage.
Supplier Name	The name of the supplier who gives the warranty coverage. Zoom facility available.
Warranty Start Date	The date from which the warranty coverage starts for the component.
Warranty End Date	The date after which the warranty coverage ends for the component.
Agreement #	The part warranty agreement that is referred to during the creation of warranty claim.
Amendment #	The number identifying the amendment made to the part warranty agreement.
In - House Repairable?	The system displays "Yes" or "No" to indicate whether the component can be repaired in the airline operator's shop itself.

Enter the following field:

Repair At	Use the drop-down list box to modify the location, in which the component will be repaired, which could be one of the following:
	Supplier - Select this option to indicate that the component will be repaired in the supplier's location.
	Third Party - Select this option to indicate that the component will be repaired in the third party's location such as authorized repair shop.
	In-house - Select this option to indicate that the component will be repaired in the airline operator's premises itself. You cannot select this option if the “In-house Repairable” field is set to “No”.

Enter the following fields in the "Supplier Response Details" group box:

Ref Document #	The number identifying the reference document that contains the response of the supplier regarding the claim (Alphanumeric, 40). Mandatory.
Response Date	The date on which the supplier response is made (Date Format). Mandatory. Ensure that the response date is not earlier than the warranty claim release date and not later than the current server date.
BER Acceptance	Use the drop-down list box to select the BER acceptance status which could be one of the following:
	Accepted - Select this option to indicate that the supplier has accepted the declaration of the component as 'BER' (Beyond Economic Repair).
	Rejected - Select this option to indicate that the supplier has rejected the declaration of the component as 'BER' (Beyond Economic Repair).
Reject Reason #	Use the drop-down list box to select the reason for the rejection of component warranty claim raised on the component. The system lists all the active reject reasons defined under the quick code type "Reject Reason" in the "Create Quick Codes" activity.
No Fault Found	Use the drop-down list box to indicate whether the supplier reports no fault in the component.
	Yes - Select this option to indicate that the supplier has not found any fault in the component for which the claim is raised.
	No - Select this option to indicate that the supplier has found fault in the component for which the claim is raised.
Supplier Response	Any response given by the supplier regarding the claim (Alphanumeric, 2000).
	Zoom facility available.
Action	The action taken for the supplier response (Alphanumeric, 255).
	Zoom facility available.

The system displays the following details in the "Component Failure Details" group box:

Component Replacement #

The number identifying the component replacement transaction carried out during the removal of the defective component.

Click the "Get CWO" pushbutton, to retrieve the component work orders triggered by the component replacement transaction.

The system displays the details of all the component work orders (including child CWOs) that are created based on the component replacement transaction, in the “Expenses Details” multiline. Only the component work orders that satisfy the following conditions are displayed:

The status of the component work order is "Closed".
The source document for the component work order is specified “Workscope” , "Others" or left blank in the "Component Work Order" business component.
The "Claimed" field of the CWO is set to "No".

The system displays the following fields:

Part Failed Date &Time	The failure date and time of the part.
Removed From Aircraft Regn #	The aircraft registration number from which the component is removed.
Reason #	The reason for the component removal.
BER	The system displays "Yes" or "No" to indicate whether the component can be declared as 'BER' (Beyond Economic Repair).

Modify the following field, if required:

Holding Period

The period for which the component declared as "Beyond Economic Repair" will be kept on hold by the airline operator (Integer). This value must be greater than zero.

Use the drop-down list box to select the time unit. The system lists the options "Days" and "Months".

Data entry in this field is mandatory when you have entered the "BER" field.

The system displays the following field:

Currency

The currency in which the claim amount is specified.

Enter the following field in the "Expenses Details" multiline to modify the details:

Comp. Work Order #	The number identifying the component work order that is executed on the defective component (Alphanumeric, 18). Ensure the following while entering this field:
	the component work order number is already defined in the "Create Component Work Order" business component and is in "Closed" status.
	the actual start date of the CWO is later than or equal to the part failed date.
	the CWO number must be unique in the multiline.
	Help facility available

The system displays the following fields:

CWO Description	The textual description of the component work order.
Maintenance Type	The type of component work .
Material Cost	The cost of material that was incurred on the component work order.
Labour Hours	The total number of man-hours spent on the component work order execution.
Labour Cost	The cost of labor that is incurred on the component work order. This is the cost reported by the resource of type "Skill" in the "Component Work Reporting" business component.
Facilities Cost	The cost of facilities that is incurred on the component work order. This is the cost reported by all the resource types other than "Skill" in the "Component Work Reporting" business component.
Misc. Cost	Any extra cost that is incurred on the component work order.
Total Cost	The total estimated cost that is incurred on the component work order.

Enter the following field in the multiline:

Remarks

Any remark pertaining to the component work order (Alphanumeric, 255).

The system displays the following fields in the "Claim Summary" group box:

Total Claim

The total claim amount to be reimbursed.

Enter the following field:

Revision Remarks	Any remark pertaining to the revision of the component warranty claim (Alphanumeric, 255).
	Zoom facility available.

To revise other details

Select the "Update Defect Report" link at the bottom of the page to enter the details of defects observed in the component.

Select the "Edit Claim Amount" link at the bottom of the page to enter the details of amount that must be claimed from the supplier for the component.
Select the "Edit References" link at the bottom of the page to modify the reference details.
Select the "Edit User Defined Details" link at the bottom of the page to modify the user defined details.

To store revised details

Click the "Revise Claim" pushbutton to revise the component warranty claim.

The system performs the following actions on revising the warranty claim:

Calculates the sum of all costs incurred on all component work orders and stores the value.

For a claim in 'Released' status

Increments the revision number of the claim, if a previous revision exists and changes the status of the claim to "Pending Release". The status of the claim with the old revision number is set as "Revised".

For a claim in 'Pending Release' status

retains the status and the revision number.

The system displays the following fields in the "Record Statistics" group box:

Released By	The name of the user who released the component warranty claim.
Released Date	The date on which the component warranty claim was released.
Last Modified by	The name of the user who last modified the component warranty claim.
Last Modified Date	The date on which the component warranty claim was last modified.

Revising component warranty claim - An overview

You can revise a component warranty claim when you wish to make changes after the 'released' claim is sent back to the operator with the supplier response.

You can revise or modify the claim in the following statuses:

Released

The claim attains this status when it is released to the supplier in the "Release Component Warranty Claim" activity.

When a 'released' claim is revised, the status of the claim is changed to "Pending Release". The revision number of the claim is incremented to one. The status of the claim with the old revision number is set as "Revised".

Pending Release

The 'released' claim attains this status when it is revised.

When a 'pending release' claim is revised, the status and the revision number remains the same.

You can enter the following details for the claim during revision:

the status of the claim acceptance which could be "Accepted", ”Partially Accepted”, ”Under Dispute” or “Hold”.
The number identifying the reference document that contains the supplier response.
The date on which the response is given by the supplier.
Whether the supplier has accepted or rejected the declaration of component as "Beyond Economic Repair" (BER). A component can be declared as BER when the projected cost of repair is above a set percentage proportion of the replacement costs.
The reason for rejecting the component warranty claim.
Whether the supplier has found no fault in the component.
The response and action pertaining to the component warranty claim.

You can also modify the other claim details such as the description, type, category, reimbursement type, user status, suggested supplier action and the priority. You can also attach new component work orders, whose expenses you wish to add to the claim amount.

What you can do in this page

Modify the repair location

Enter supplier response details

Modify the holding period

Modify the repair location

You can modify the location in which the defective component must be repaired. The faulty component can be repaired either in the supplier's location, third party's location such as authorized repair shop or in the airline operator's premises itself.

Set the "Repair By" drop-down list box to "Supplier", to indicate that the component will be repaired at the supplier's location.
Set the "Repair At" drop-down list box to "Third Party", to indicate that the component will be repaired at the authorized repair shop.
Set the "Repair At" drop-down list box to "In-house", to indicate that the component will be repaired at the airline operator's premises.

Enter supplier response details

The feedback or response given by the supplier regarding the component warranty claim can be entered. You can specify the details such as reference document number, the response date, BER acceptance status, reason for rejection, supplier and response and action suggested by the supplier.

Enter the supplier response details in the "Supplier Response" group box.

Modify the holding period

The period for which the operator can hold the BER components for necessary action to be taken by the supplier can be termed as 'Holding Period'. You can extend or reduce the holding period that is already specified for the BER component.

Enter the number of days or months for which you wish to hold the BER component in the "Holding Period" field.
Select the appropriate option in the drop-down list box provided alongside the "Holding Period" field to indicate the time period.