Selecting component warranty claim for modification

This page allows you to select the component warranty claim for modification. Tell me more.

Select the “Edit Component Warranty Claim” link under the “Component Warranty” business component.

The “Select Component Warranty Claim” page appears.

Enter the following field in the “Direct Entry” group box, if you know the claim number for which the details must be modified:

Warranty Claim #

The number identifying the component warranty claim that you wish to modify (Alphanumeric, 18).

Select the “Edit Claim” link provided alongside, to edit the warranty claim details.

To search for a component warranty claim

Enter the following fields in the “Search Criteria” group box, to search for a component warranty claim. Data entry in the following fields is optional:

Warranty Claim #	The code identifying the component warranty claim that you wish to modify (Alphanumeric, 18). You can enter the warranty claim number in full or specify it partially using the “*” character. The system retrieves all warranty claim numbers that are similar to the number entered here.
Claim Type	Use the drop-down list box to select the type of the warranty claim. The system lists the options "Failure", "Reliability" and "Others". The system retrieves the warranty claim documents that are of the claim type selected here.
Part #	The part to which the component belongs (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part number entered here.
Part Serial #	The serial number of the component against which the warranty claim is raised (Alphanumeric, 40). You can enter the part serial number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part serial number entered here.
Component #	The number identifying the component against which the warranty claim is raised (Alphanumeric, 90). You can enter the number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the component number entered here.
Part Description	The textual description of the part on which the warranty claim is raised (Alphanumeric, 150). The system retrieves all warranty claim documents that refer to the part description entered here.
Claim Category	Use the drop-down list box to select the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the category specified.
User Status	Use the drop-down list box to select the user status of component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the user status specified.
Supplier #	The code identifying the supplier of the part (Alphanumeric, 45). You can enter the supplier code in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the supplier code entered here.
Supplier Name	The name of the supplier (Alphanumeric, 150). You can enter the supplier name in full or specify it partially using the “*” character. The system retrieves all the component warranty claim documents with the supplier name entered here.

Click the "Search" pushbutton to display the search results.

Note: The system retrieves only the component warranty claim documents that are in the "Fresh" status.

The system displays the following details in the "Search Results" multiline:

Warranty Claim #	The component warranty claim document retrieved by the system.
Description	The textual description of the component warranty claim.
Claim Type	The type of the component warranty claim, which would be "Repair," "Reliability" or "Others".
	Failure - indicates that the warranty claim is triggered due to the failure of the component.
	Reliability - indicates that the warranty claim is triggered due to reliability factors.
	Others - indicates that the warranty claim is raised due to other reasons apart from failure and reliability.
Claim Status	The status of the component warranty claim, which could be "Fresh".
Claim Category	The category of the component warranty claim.
Part #	The part to which the component belongs.
Part Serial #	The serial number of the component against which the component warranty claim is raised.
Component #	The number of the component against which the component warranty claim is raised.
Part Description	The textual description of the part.
Supplier #	The code identifying the supplier of the part.
Supplier Name	The name of the supplier of the part.

Click the hyperlinked warranty claim document in the multiline, to modify the warranty claim details.

Selecting component warranty claim for modification - An overview

If you know the warranty claim number, you can directly enter it. Otherwise you can carry out a search based on the warranty claim number, the claim type, part number, part serial number, claim category, user status, supplier code and the supplier name. The system retrieves the search results in the multiline.