Recording an Acknowledgment

This page allows you to record acknowledgment of the repair order along with the component. Tell me more

Select the “Record Acknowledgement” link in the “Select Repair Order” page. Alternatively, select the hyperlinked repair order number in the multiline of the same page.

The “Record Acknowledgment” page appears.

The system displays the following field:

Date Format

The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Repair Order Details” group box:

Repair Order #	The number identifying the repair order that is already created.
Status	The status of repair order, which could be Acknowledged", "Released" or "Shipped"
Note: The repair order attains the “Shipped” status only if a repair order issue is in “Confirmed” status for the repair order, in the “Stock Issue” business component.
Repair Shop #	The number identifying the repair shop.
Repair Shop	The name of the shop where the repair is carried out.
Address	The address of the repair shop.
Contact Person	The person to be contacted in the repair shop.
Phone #	The telephone number of the repair shop.
Ref. Document Type	The type of the reference document, which could be "A/c Maint. Exe. Ref #", "Shop Work order", "Customer Order" and 'Others'.
Ref. Document #	The number identifying the reference document.
Work Center #	The number identifying the work center.

The system displays the following in the “Part Details” group box:

Note: If the Shop Job Type of the repair order is “Component” and the quantity of the part that required repairs is one and not more, the Part #, Serial #, Part Description and Component fields display values. However, if the number of parts to be repaired is more than one, the Part # field displays “Multiple” and the other fields remain blank.

Part #	The number identifying the part.
Part Description	The textual description of the part.
Mfr. Part #	The number provided by the manufacturer of the part.
Serial #	The serial number identifying the part.
Component #	The number identifying the component.
Condition	The condition of the component.

The system displays the following details in the "Customer Information” group box:

Customer #	The identification number of the owner of the component / part / facility for which the repair order was created. Click the data hyperlink to view the customer record.
Customer	The name of the customer.
Customer Order #	The identification number of the customer order placed by the customer.
Promised Delivery Date	The date of planned delivery of the part to the customer as specified in the customer order, on completion of repairs.

Enter the following in the “Acknowledgment Details” group box

Note: The component should have been issued from the warehouse and shipped to the repair shop before an acknowledgement can be recorded.

Received Part #	The number identifying the part that is received for repair, (Alphanumeric, 40). Mandatory. The system defaults the part number as displayed in “Part Details” group box.
Received Serial #	The number identifying the serial number of the part that is received for repair, (Alphanumeric, 40). Mandatory. The system defaults the serial number as displayed in “Part Details” group box.
Acknowledgment Ref. #	A unique reference number identifying the acknowledgment of the receipt for the selected repair order, (Alphanumeric, 40). Mandatory
Date	The date on which the receipt of the repair order is acknowledged. Mandatory. Ensure that this date is greater than or equal to the repair order release date and earlier than or equal to the current date.
Customer Shipping Note #	A unique number identifying the note attached by the customer while shipping the component. (Alphanumeric, 18).
Receipt Satisfactory	Use the drop-down list box to specify whether the component was received in the same condition as was shipped, or not. The following options are available:
	Yes – when the “Received Part # “ and “Received Serial #” are the same as the “Part #” and “Serial #” of the part details.
	No – when the “Received Part # “ or “Received Serial #” are different from the “Part #” and “Serial #” of the part details.
	The system displays “Yes” by default.
Comments	Any additional remarks pertaining to acknowledging a receipt, (Alphanumeric, 255). It is mandatory to enter this field when the “Receipt Satisfactory” field is set to “No”.

Click “Record Acknowledgment” pushbutton to acknowledge receipt of the repairable received by the repair shop.
Select the “Edit User Defined Details” link from the bottom of the page to modify the user defined details.
Select the “View Issue Details” link at the bottom of the page to view the issue details.

The system displays the following in the “Record Statistics” group box:

Created By	The name of the user, who created the repair order.
Last Modified By	The name of the user, who last modified the repair order.
Created Date	The date on which the repair order was created.
Last Modified Date	The date on which the repair order was modified.

Recording an Acknowledgment – An overview

This page allows you to record acknowledgment of the repair order along with the component. The repair shop will have to confirm that the part shipped and received, status and the date are the same. Once the repair shop confirms the receipt, the status of the repair order changes from “Released” to “Acknowledged”. If the status of the repair order is other than “Shipped” at the time of acknowledgement, the status will remain the same after acknowledgement. The acknowledgment details such as reference number, date and customer shipping note are entered in this page.

What you can do in this page

You can record the acknowledgement details

You can record the acknowledgement details, after receiving the component for repair

In the “Acknowledgement Details” group box,

Enter the part received, in the “Received Part #” field.

Enter the serial number of the part in the “Received Serial #” field.

Enter a reference number for the acknowledgement in the “Acknowledgement Ref. #” field.

Enter the acknowledgement date in the “Date” field.

Enter the customer shipping note reference in the “Customer Shipping Note #” field.

Set the “Receipt Satisfactory” field to “Yes”, if the component was received in satisfactory condition.

Click the “Record Acknowledgement” pushbutton.