Processing non-conformities / audit report

Select the hyperlink in the “Audit Report #” column for the audit that you want to process or carry out action, in the “Search Results” multiline of the “Select Quality Audit Report” page.

The “Process Non-Conformities / Reports” page appears.

The “Audit Report Details” group box displays the following for the audit report selected in the “Select Quality Audit Report” page.

Audit Schedule #	The identification number of the audit schedule.
Audit Report #	The identification number of the audit report.

Click the hyperlinked Audit Report # to view details of the audit report

Audit Status	The status of the audit report, such as Fresh, Initiated, Findings Recorded and Findings Confirmed.
Audit Entity	The object of audit, such as Supplier #, Customer # and Employee #.
Report Type	The type of the audit report, such as Schedule, Adhoc and Direct.
Audit Type	The type of the audit report, such as Supplier, Employee, Station, Work Center, Warehouse and Others.

You can modify the following information.

User Status

Use the drop-down list box to select the user status of the audit report. The system displays the quick codes defined under the category “User Status” in the “Maintain Quick Codes” activity.

Note that the system displays “Blank” as an option only if this quick code has been selected as “No” for the field “Mandatory?” in the “Set Options” activity of the current business component.

The system displays the following fields:

Checklist Based?	Yes/ No indicator whether the Audit Report is checklist based or not.
Operator Code	Airline Operator code of the maintenance operator

The “NCR Details” multiline displays the following.

Note: The system displays only those NCR # records which have NC Status as "Acceptance Pending", "Actioned", "Pending Deferral" or "Closed".

NCR #	The identification number of the NCR.
NCR Description	The name / description of the NCR.
NC Status	The status of the NC.
CAPA Plan	The proposed Corrective and Preventive Action Plan submitted for Auditors approval.
Corrective Action Performed	Any corrective action to resolve the NC.
Preventive Action Performed	Any preventive action to prevent the NC in future.
Auditee Remarks	Any comments of the auditee on the NC
Action	Use the drop-down list box to select the action to be taken on the NC. The system displays the following values: Close NC, Grant Extension, Reject Extension, Reject CAPA. “Accept Proposal” and “Acceptance Pending”. Ensure that value selected in this field is either “Accept Proposal” or “Acceptence Pending” if for the given NC the NC Status is “Acceptance Pending”.

Enter the following details in the multiline.

Action	Use the drop-down list box to select the action to be taken on the NC. The system displays the following values: Close NC, Grant Extension, Reject Extension, Reject CAPA. “Accept Proposal” and “Acceptance Pending”. Ensure that value selected in this field is either “Accept Proposal” or “Acceptence Pending” if for the given NC the NC Status is “Acceptance Pending”.
NCR User Status	Use the drop-down list box to select the NCR user status. The system displays the quick codes defined under the category “NCR User Status” in the “Maintain Quick Codes” activity. Note that the system displays “Blank” as an option only if this quick code has been selected as “No” for the field “Mandatory?” in the “Set Options” activity of the current business component.
Ext. By (Days)	The additional period granted to resolve the NC, in days. This field is mandatory if you have selected “Grant Extension” in the Action field.
Root Cause	Use the drop-down list box to select the root cause for the NC. The system displays all the root cause categories with each root cause category followed by the root causes associated with it.

The system displays the following fields:

Deferral Count

The total number of NCs with the status “Deferred””.

Enter the following details in the multiline.

Root Cause

Use the drop-down list box to select the root cause for the NC. The system displays all the root cause categories with each root cause category followed by the root causes associated with it.

Note: Root cause is originally specified in the “Record Audit Findings” page. You can modify the root cause in this page only if the “Editing of Root Cause Info during Process NC/Reports” is set as “Allowed” in the Set Options activity.

Contributing Factor

Use the drop-down list box to select the contributing factor for the NC. The system displays all the root cause categories with each root cause category followed by the root causes associated with it.

Note: Contributing factor is originally specified in the “Record Audit Findings” page. You can modify this information only if the “'Editing of Root Cause Info during CAPA Recording” is set as "Allowed” is set as “Allowed” in the Set Options activity.

Corrective Action by QA	Details of the remedial action of the QA to resolve the NC.
Closing Comments	The remarks of the auditor on audit closure.

The status of the NC is updated.

‘Deferred’, if the Grant Extension is selected as the action.
“Closed” if you choose “Close NC” as the action.
The status is set as ‘Pending’ for Reject Extension.
CAPA rejected if you choose “Reject CAPA” as the action.

Follow-up Action?

Use the drop-down list box to indicate whether follow-up action is necessary. The system displays the following values: “Required”, “Not Required” and, “Verified”.

Note: You can select "Not Required" / "Verified" as the follow-up action only if “Close NC" is selected in the Action field.

Follow-Up Action Date

The date on or before which the follow-up action on the NC must be complete, if follow-up action is required.

This field is mandatory if you have selected “Required" / "Verified" as the follow-up action.

Follow-Up Verification Comments

Any remarks on the confirmation of the follow-up action.

The system generates the following:

Ques ID	A user defined identification number for the questionnaire.
Requirement	The question text.
Check Point	The broad classification based on which question is asked like for example, Safety, Security and so on.
Mandatory?	Indicates whether the given question is mandatory to be responded while auditing which could be “Yes” or “No”.
Question Type	The type of question in the checklist.
Question Category	The category to which the question belongs
Checklist #	A unique code identifying the checklist used for auditing
Seq #	The sequence number in which the questions need to appear in the checklist

Enter the following in the “Audit Results” group box.

Audit Implications

Use the drop-down list box to specify the outcome of the audit. The system displays the following values: Freeze Operations, Un-freeze Operations, Hold Supplier, Release supplier and, No Implication.

Note: You can select Hold Supplier and Release Supplier only if the audit type is supplier and audit entity is Supplier #.

Next Schedule Date	The due date of the next audit schedule.
Audit Rating	Use the drop-down list box to select the audit rating. The system displays the quick codes defined under the category “Audit Rating” in the “Maintain Quick Codes” activity. Note that the system displays “Blank” as an option only if this quick code has been selected as “No” for the field “Mandatory?” in the “Set Options” activity of the current business component.
Follow-up Audit?	Use the drop-down list box to indicate whether a follow-up audit is necessary to resolve the NCs. The system displays the following values: Required, Not Required.
Follow-up Audit Due Date	The next due date of the follow-up audit based on the previous audit report. This field is mandatory if you have selected "Required" in the previous field (Follow-up Audit?).
Follow-up Audit Schedule #	The identification number of the follow-up audit schedule.
Carryover Items	The issues / NCs for consideration and resolution in the follow-up audit.

Select “Process NC” pusbutton to
Select “Close Audit report” pusbutton to end / stop the audit.

To proceed

Select the “Record Regular Audit Schedules” link to open the Maintain Quality Audit Schedules page to record details of audit schedules.

Record info

The system displays the following under the “Record Statistics” group box.

Created by	The identification number and name of the employee who created the record.
Created Date	The date when the record was created.
Last Modified by	The identification number and name of the employee most recently changed the record.
Last Modified Date	The date when the record was changed for the last time.
Approved by	The identification number and name of the employee who approved the record.
Approved Date	The date when the record was approved.